Sales Associate Customer Service
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RACHEL
HORTON
**********@*****.***
Round Rock, TX 78683
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
PROFESSIONAL SUMMARY
SKILLS
• Detail Work
• Office Supplies and Inventory
• Maintaining Clean Work Areas
Employee Performance
Evaluations
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La Habra High School
La Habra, CA • 06/1995
General Studies
EDUCATION
Walmart - Optical Manager
06/2019 - 12/2022
Tim Hortons - Assistant Manager
07/2018 - 06/2019
Target - Sales Associate
09/2017 - 06/2018
WORK HISTORY
Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
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Explained prescriptions, optical terminology, and products to customers.
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Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
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Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
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Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
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Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
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Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
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Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
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Helped clients try on and select new frames and recommended lens options to meet specific needs.
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Adjusted and repaired new and previously purchased frames to satisfy customer demands.
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Managed check-in and check-out procedures, verified patient information and submitted lens orders.
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Educated clients about how to adapt to, wear and care for eyeglasses.
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Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
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Prepared work orders outlining all specifications for new lenses and frames.
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Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Helped with planning schedules and delegating assignments to meet coverage and service demands.
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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
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Increased sales revenues by promoting complementary products and educating customers about store promotions.
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Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
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Provided positive first impressions to welcome existing, new and potential customers.
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Helped customers locate products and checked store system for merchandise at other sites.
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Answered customer questions regarding sizing, accessories and proper care for merchandise.
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Engaged with customers to effectively build rapport and lasting relationships.
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• Prepared merchandise for sales floor by pricing or tagging. Solved customer challenges by offering relevant products and services.
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Maintained customer satisfaction with quick and professional handling of product returns.
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Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
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Completed orders and organized product deliveries to meet customer timetables.
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Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
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