Service Representative Agent

Heather Jones

Customer Service Representative Google IT Support Professional

Atlanta, GA 30294

678-***-****

***************@*****.***

Summary

Highly skilled and experienced customer service agent with experience in providing exceptional customer support. Demonstrated ability to handle complex customer issues and complaints with tact, diplomacy and professionalism. Proven track record of exceeding customer expectations, meeting performance metrics and achieving high levels of customer satisfaction. I have experience in networking, operating systems (Windows &Linux), system administration and security. My training involved hands-on practice in these areas.

Employment

VXI -Modivcare

December 2022-Current

Customer service specialist who handled 60+ calls per day. I also handled all claim and reservations calls for transportation to and from doctors, pharmacy and back home.

Live Ops Agent/ Nike Voice & Exact Science

September 2022-Current

Inbound customer service specialist. I handled members calls and provided information to the members about our products and help them with orders or return items.

Delta Dental, Atlanta, Ga

Jan. 2022-April 2022

Customer Service Support Specialist I Handled 60 + inbound calls per day, Client problem solving, Billing, Changing PCP’s etc.

Door Dash, Atlanta, GA - Dasher

Jan. 2016 - April 2021

● On time deliveries, time management

Public Relations

Diva Genius, Remote - Owner

Jan. 2007 - Oct. 2009

● Sales, Inventory, Web management

Delivery and Public Relations

Superior Health Care, Canton, GA - Public Relations/Patient advocate

July 1998 - Sept, 2001

● Public relations, office manager, X-ray tech,

Massage therapist, PT

EDUCATION

Coursera, Remote - Google IT Support Professional Certificate

April 2021 - October 2021

Kennesaw State University, Ga

Etowah High School, Ga

Skills

Basic computer architecture

OS (Windows & Linux)

Remote connections & Virtual machines

Computer Networking

Software Management

Troubleshooting

Customer Service

Routing concepts

VPN’s & Proxies

Package & Software Management

Process Management

Resource Monitoring

System Administration

Configuration

Centralized Management

Directory Services Management

Data & Recovery Management

IT Security

Cryptology/Encryption

Hashing

Network Security

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