Facility management, workflow improvement, CAPA, RCA, personnel mgmt.
Resume:
Christopher A. Dillon
PROFESSIONAL CURRICULUM VITAE Page 1 of 4
Christopher Dillon, B.A., CPIA, LATG
*** ****** ***. *********, ** 49007
*********************@*****.***
Summary of Qualifications:
• 15+ years of experience in contract research leadership (USDA, OLAW/PHS, FDA, GLP, GCP/ICH, & AAALAC).
• 15+ years of experience in senior management and leadership roles.
• 11+ years in animal welfare.
• 8+ years of experience serving as the IACUC Chair of the largest single site contract research organization in the world.
• 5+ years of experience serving on the executive leadership team for an 1,800+ employee institution.
• Extremely well versed in all aspects of animal welfare compliance and accreditation.
• Certified Professional IACUC Administrator.
• Skilled in project management, continuous improvement, and process improvement.
• Demonstrated excellence as a leader in operational, compliance, and project management roles within a highly regulated and fast paced environment.
• Experience interacting and communicating with customers, regulators, and collaborators in sales, research and development, senior scientific & engineering staff, and audit and inspection bodies.
• Aptitude in highly regulated environments, well versed in compliance with the Food and Drug Administration Good Laboratory Practices (GLP), Organization for Economic Cooperation and Development GLP (OECD), United States Department of Agriculture (USDA), American Veterinary Medical Association (AVMA), and Association for Assessment and Accreditation for Laboratory Animal Care International (AAALAC), among others.
• Fluency in writing, updating, and ensuring compliance of Standard Operating Procedures (SOPs), company policies, training documents, and career development plans.
• Significant experience as the head liaison and facilitator of regulatory and accrediting external inspections and audits.
• Experience generating and monitoring multiple budgets and programs.
• Founding member of Disaster Recovery and Business Continuity Teams; Experience in Facility Safety and Bio-safety committees.
• Served as the institution’s Emergency Coordinator and secondary Public Relations contact.
• Experience in mergers, acquisitions, and due diligence activities. Key Deliverables and Successful Initiatives as an Executive/Senior Leader:
• Successfully led and facilitated multiple AAALAC accreditation site visits including shepherding a large institution out of AAALAC probationary accreditation.
• Led the complete overhaul of the entire animal care and use program in an active multidisciplinary vivarium of over 500,000 square feet.
• Taught, trained, and coached all employees (1800+) on all maters animal welfare and compliance including continuous improvement of the animal welfare program (including internally and externally in public forums).
Christopher A. Dillon
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• Developed the Animal Care and Use Protocol, and its submission and review workflow, that was compliantly used on over 18,000 studies.
• Reduced quality errors by over 30% from 2015 to 2018 by launching and overseeing a new electronic Quality Management System (QMS) encompassing study conduct and animal welfare.
• Created a compensation plan, revised job descriptions, defined roles, and adjusted work schedules focused on improving the quality of life and employee engagement, leading to an increase in employee retention.
• Increased direct labor utilization by over 25%, by restructuring billable activities and workflows, leading to an increase in revenue generation by $12 million.
• Co-authored the annual institutional strategic goals and initiatives.
• Led deviation reduction efforts yielding 20,000 less errors per annum, translating into an estimated $1 million in savings annually across all sites in North America and Europe.
• Facilitated interdepartmental projects to address key issues and standardize and harmonize like processes and procedures.
• Headed a major overhaul of foundational institutional programs including building new overarching animal care, regulatory compliance, and veterinary oversight programs.
• Created and revised corporate level quality and production metrics and leveraged them to monitor and improve departmental and interdepartmental performance as measured by error/defect and rework (waste) reduction.
• Working with HR, flattened the management structure of the organization without compromising quality or production by empowering and engaging technical and professional staff.
• Co-authored the organization’s Quality Manual.
• Responsible for Test Facility Management oversight, review, and authorization for all SOPs.
• Restructured the hourly operational staff to improve efficiency (10% reduction of staff per unit of work, equating to $1.5 million in annual payroll savings) and increases in quality and deviation reduction. Professional Experience:
Sales and Marketing Director SIR Home Improvement & SIR Home Cares, July 2020 to present
• Direct and manage business operations, sales, and marketing activities.
• Oversee 50 professional staff tasked with increasing sales and profitability.
• Champion change and process improvement across the organization.
• Drive revenue and profit growth while maintaining quality and agreed upon timelines.
• Develop novel campaigns that align with the company’s core vision. Senior Director of Product Development and Quality Somnio Global, December 2019 to June 2020
• Develop and manage multiple concurrently running critical project plans, overseeing the team and reporting on progress to the executive leadership team
• Review testing methods and data management practices – issue reports on potential program improvements.
• Review industry and government standards and requirements for target technologies and products.
• Draft a roadmap for certification and FDA compliance/acceptance for priority technologies and products.
• Develop a Claims and Specifications Registry across all technologies and products.
• Develop plan for certification and compliance with all applicable regulatory requirements.
• Development comparative benchmarking and field test studies of critical technologies and products.
• Project Manage Beta Site testing programs.
Christopher A. Dillon
PROFESSIONAL CURRICULUM VITAE Page 3 of 4
• Assist in the creation of manufacturing readiness analysis and plans.
• Review all laboratory and experimental procedures, data collection, and management. Produce reports recommending any improvement actions.
• Design formal QA and QC functions and procedures.
• Develop mechanism for tracking and reporting parallel commercial launch projects. Associate Director, Process Optimization – North America and Europe, Regulatory Compliance Charles River, January 2019 to November 2019
• Monitored the performance and quality of work across the safety assessment sites of North America and Europe (20+ sites).
• Critical focus on deviation reduction and quality improvement initiatives.
• Analyzes data and identifies best practices and initiates procedure and process refinements across all Charles River vivaria and safety assessment lab space.
• Led deviation reduction efforts yielding upwards of 20,000 less errors per annum (equating to an annual savings of one million dollars).
• Traveled to individual sites to lead comprehensive and site-specific error reduction strategies.
• Prepared quarterly reports to global executive management on the state of quality and compliance for the entire business.
• Communicated, coordinated, and aligned strategy with internal and external customers. Associate Director, Regulatory Compliance Site Lead Charles River, May 2018 to January 2019.
• Serve as the QAU Lead for the largest CRL site and represent compliance and quality on the senior leadership team.
• Serve as a member of the Global GLP leadership team across safety (North America and Europe).
• Manage the QAU department, personnel, and programs.
• Communicated, coordinated, and aligned strategy with internal and external customers.
• Serve as point of contact and liaison for key clients. Executive Director, Compliance and IACUC Chair MPI Research, November 2016 to May 2018.
• Lead and manage all research facing compliance programs at the institution.
• Lead a multi-departmental group of over 100 staff working within the laboratory, vivarium, archives, quality, and operational excellence groups.
• Planned and guided the use of space in the vivarium and laboratory.
• Generated and aligned direction for the staff with corporate mission, vision, and values.
• Coordinated and lead the scheduling and execution of projects that span multiple departments and services.
• Serve as a member of the senior executive team with a key focus on maintaining compliance and quality while growing the business.
• Led and oversaw significant deviation reductions across all service lines.
• Successfully aided in the facilitation of an optimal merger/acquisition and transfer of ownership. Vice President, Chief Compliance Officer & IACUC Chair MPI Research, October 2015 to November 2016.
• Lead and manage all research-facing compliance programs at the institution.
• Lead a multi-departmental group of over 100 staff working within the laboratory, vivarium, archives, quality, and operational excellence groups.
• Planned and guided the use of space in the vivarium and laboratory.
• Generated and aligned direction for the staff with corporate mission, vision, and values.
• Coordinated and lead the scheduling and execution of projects that span multiple departments and services.
• Serve as a member of the senior executive team with a key focus on maintaining compliance and quality while growing the business.
• Planned and guided the use of space in the vivarium and laboratory. Christopher A. Dillon
PROFESSIONAL CURRICULUM VITAE Page 4 of 4
• Generated and aligned direction for the staff with corporate mission, vision, and values.
• Coordinated and lead the scheduling and execution of projects that span multiple departments and services.
• Represent the institution, internally and externally, in the broader animal welfare and compliance arena to regulators, industry, and potential partners. Senior Director and IACUC Chair MPI Research, January 2015 to October 2015.
• Lead and manage the animal care and use programs at an institutional level.
• Planned and guided the use of space in the vivarium and laboratory.
• Generated and aligned direction for the staff with corporate mission, vision, and values.
• Coordinated and lead the scheduling and execution of projects that span multiple departments and services.
• Serve as a member of the senior executive team with a key focus on maintaining compliance and quality while growing the business.
• Represent the institution, internally and externally, in the broader animal welfare and compliance arena to regulators, industry, and potential partners. Chief of Staff and IACUC Chair MPI Research, June 2014 – January 2015.
• Serve as a member of the senior executive team with a key focus on maintaining compliance and quality while growing the business.
• Aid the CEO, President, and Chairman of the Board of Directors in managing his executive team and optimizing his time on-site.
• Lead and manage the animal care and use programs at an institutional level.
• Planned and guided the use of space in the vivarium and laboratory.
• Generated and aligned direction for the staff with corporate mission, vision, and values.
• Coordinated and lead the scheduling and execution of projects that span multiple departments and services.
• Represent the institution, internally and externally, in the broader animal welfare and compliance arena to regulators, industry, and potential partners. Associate Director, Animal Welfare & Compliance and IACUC Chair MPI Research, March 2014 to May 2014. IACUC Chair MPI Research, July 2013 to March 2014. Senior IACUC Professional MPI Research, February 2010 to July 2013 Group Leader Toxicology (Operations Management) MPI Research, December 2007 to February 2010. Project Leader Toxicology (Operations Management) MPI Research, August 2006 to December 2007. Research Associate Toxicology (Operations) MPI Research, June 2005 to August 2006. Education and Professional Training:
B.A. 2005 Western Michigan University
Philosophy (Ethics) Kalamazoo, MI
Enrolled in the Master of Science in biotechnology program with a specialization in regulatory affairs at the University of Maryland University College.
MPI Research and Charles River Labs
Christopher A. Dillon
PROFESSIONAL CURRICULUM VITAE Page 5 of 4
Various internal training sessions promoting technical functions, leadership, teamwork, change management and the development of others.
CERTIFICATIONS:
2015 Accelerating Implementation Methodology Accreditation Mattawan, MI 2013 Leadership & Customer Services (Deliver & Develop) Chicago, IL 2012 Certified Professional IACUC Administrator (CPIA) Grand Rapids, MI 2009 L.A.T.G. Certification Mattawan, MI
2007 L.A.T. Certification Grand Rapids, MI
2006 Predictive Index Analyst Mattawan, MI
2006 A.L.A.T. Certification Grand Rapids, MI
PROFESSIONAL MEMBERSHIPS:
2014 Society for Quality Assurance
2010 Public Responsibility in Medicine and Research, Faculty 2006 American Association of Laboratory Animal Science Volunteer Activities:
2010 to present The Michigan Society for Medical Research, Board of Directors 2016 SPCA of SW Michigan, Board of Directors
2016 to present SPCA of SW Michigan, Volunteer
2016 to present Kalamazoo Food Bank (Loaves and Fishes), Volunteer 2018 to present Dining Out for Life (CARES Kalamazoo) 2017 to present Kalamazoo Nature Center
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