Customer Service Aide

Florence Loretta Gunselman **** Rayfield Drive Birmingham, Alabama 35228 *.*********@*****.*** OBJECTIVE Seeking a challenging opportunity that will enhance administrative abilities to allow for growth and within a business. SKILLS 21 yrs. in Retail Sales. 7 yrs. In Food Services. 5 yrs. In Banking Services. Good Customer Services Skills. Computer literate. Able to multitask. Self motivated and dependable. EXPERIENCE Dollar General Market, Bessemer Al.-Asst. Manager. Mar. 2023 -Present ● Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase. ● Open and close the store a minimum of two days per week. ● Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures. ● Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays. ● Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Cracker Barrel Old Country Store, Bessemer Al.-To Go Server. Aug 2022-March 2023 ● Put online food orders together, bag and deliver to retail store or carry out to car. ● Take Customer orders on phone or walk ins. ● Stock area with supplies when needed. Alabama Goodwill Industries in Birmingham, AL.-Outlet Store / Key Holder April 2019 -Aug 2022 ● Greet and communicate with customers entering the establishment.. ● Rotate merchandise 3 times daily. ● Assist in production areas, sorting, pricing items, fill floor with merchandise ● Assist Asst Manager in store operations in the store. The University of Alabama in Birmingham Hospital, Biringham Al. -Food Service Aide January 2011 -July 2018 ● Communicate clearly with patients and nurses about menu/diets. ● Build loyal clientele through friendly interactions and constant appreciation. ● Maintained high standards of patient services during high volumes, high pace hospital operations. ● Retrieve soiled trays/dishes in assigned areas, safety and procedures. Babies R Us, Homewood Al. - Guest Service Cashier October 2007-December 2010 ● Greet and communicate with customers entering the establishment. ● Process customers returns/exchanges and sales. ● Stock shelves, priced merchandise. ● Communicate with customers about products and policies. Regions Bank, Homewood Al. -Teller II January 2003 -September 2007 ● Greet and communicate with customers at the enter/exit facility. ● Accurately conduct all credit and debit transactions with deposit/withdrawals. ● Record daily transactions in accordance with well defined policies and procedures. ● Checking endorsement on documents before accepting and processing items. EDUCATION Jones Valley High School, Birmingham Al.-High School Diploma September 1981 -May 1985 A/B Honor Roll 2.8 GPA AWARDS Business & Office Training Certificate. Diversity Awareness Training Certificate. Gold Medal Customer Service Training Certificate.