Service Representative Call Center
Resume:
PROFESSIONAL SUMMARY
Reliable employee seeking customer representative position. Offering
excellent communication and good judgment. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills, excellent time management and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational . Worked salesforce, sap or ccs,saiso, verint, finesse
WORK HISTORY
Professional Photographer, 09/2000 - Current
Photography By Jacqueline
Customer Service Representative, 08/2020 - 10/2021 Alorica, Tulsa, OK
Photographer, 03/2011 - 09/2021
JCPenney Portraits
Studio/Manager, 07/2001 - 03/2009
Broken Arrow, OK 74012
**********@*****.***
linkedin.com/in/jacqueline-
smoot-98053394
SKILLS
JACQUELINE
NICOLE SMOOT
• Planned and prepared for on-location and studio shoots.
• Edited, toned, captioned and uploaded photographs for publication. Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
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Photographed high-quality images for various print and digital projects.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
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Photographed high-quality images for various print and digital projects.
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• Digitally edited photos to enhance appearance.
• Planned and prepared for on-location and studio shoots.
• Edited, toned, captioned and uploaded photographs for publication.
• Salesforce (2 years)
• SAP (2 years)
• Saiso (2 years)
• Typing 45 wpm
• Microsoft Office
• Social Media
• Management
• Graphic Design
• Illustration
• Assessments
• Call center customer
• Microsoft Excel
• Microsoft Word
• Closing Sales
• Call Center Operations
• Spreadsheets
• Strong Multitasking Skills.
• Good Listening Skills
• High-Volume Environments
• Training and Development
• Call Controlling
• Issue Identification
• Eligibility Determinations
• Customer Inquiries
• Customer Satisfaction
• Scripted Calls
• Corporate Policies and Procedures
• Online Systems
• Directing Calls
• Good Judgment
• Sales and Upselling
• Billing Adjustments and Refunds
• Understanding Customer Needs
Membership Inquiries and
Renewals
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• Trained in Salesforce
• Online Chat
• Livechat Messaging
• Call Volume and Quality Metrics
• Maintaining Clean Work Areas
• Managing Phone Systems
Cpi Corp, Owasso, OK
Stripper of Film for Magazines, 01/2000 - 01/2001
Graphic Arts
EDUCATION
Bachelor of Arts, Graphic Arts, Expected in 03/2025 La Film School - Hollywood, CA
Associate of Arts, Commercial Art, 08/1997
Platt College - Tulsa, OK
CERTIFICATIONS
REFERENCES
Kristina Isrig -918-***-****- Past Manager
Summer Boswell- 918-***-****- Most Recent Manager
Cheryl Luna-918-***-****- Known over 10 years
Amber Martins-918-***-****- Best Friend over 25 yrs Cari Jo Montgomery -918-***-****- Best Friend over 25 yrs Elaina West- 918-***-****- Best Friend and past coworker over 10 yrs
Pleasantly greeted customers and asked open-ended questions to better determine needs.
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Created policies and procedures for company and delivered company-wide training to employees.
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Recruited, trained and developed high-performing and customer- focused team from scratch.
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Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
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• Worked in team environment to maintain high levels of productivity.
• Organized materials, tools and equipment to supply team members. Used shovels or heavy equipment to move different materials based on job needs.
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Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
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• Certified Customer Service Representative, - @Ready Hire @ intulsa
• Messaging was issued by Zendesk to Jacqueline Smoot
• Talk/Voice, was issued by Zendesk to Jacqueline Smoot -
• Omnichannel Agent was issued by Zendesk to Jacqueline Smoot
• Oracle EnterpriseOne
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