Sylvia J. Amaro

PO BOX *****

Albuquerque, NM ***53

505-***-****

Email: adw0o4@r.postjobfree.com

Skills

- Management 15 Years - Decision Making

- Time Managment - Training

- Critical Thinking - Quality Control Inpections

- Billingual Read & Write Spainsh - Customer Relations

- Scheuduling - Budgtiing

- Knowlegable of different types offlooring – Knowlegable of different types of machines

and carpet care for floors and carpets

Work Experience:

September 2022 to April 2022

ABM Services - Janitorial Project Manager

Established and maintained client relationship and rapport. Responsible for financial budget labor, planning and cost controls. Effectively lead and provide direct supervision to the onsite team across multple shifts. Plan, organize, and communicate daily

operational priorties and client request. Managed supply, chemical and equipment usage which included proper training. Drived performance management in the areas of hiring, training, performance reviews, terminations, and uses of disciplinary actio

when necessary. Created work orders for invoicing. Managed 100 sites. Performed other duties as assigned.

September 2021 to June 2022

Radiology Associates/High Resolution - Registrar

Assignment at Radiology associates as a registrar checking patients in for mammograms, MRI’s, ultrasounds, x-ray and CT scans. I verified insurance, collected copays as needed, and took patients to the appropriate area for the exam. When needed called for referrals for patients.

July 2021 to September 2021

Accounting Principles – Temp Services

Assignment at Radiology associates as a restart checking patients in for mammograms, MRI’s, ultrasounds, x-ray and CT scans. I verified insurance, collected copays as needed, and took patients to the appropriate area for the exam. When needed called for referrals for patients; permanent hire by Radiology Associates on September 2021.

June 2021 to Present

Remx Staffing – Temp Services

My assignment is at a business location that had to test all their employees for COVID. I assist employees to log into a portal to create a profile in the specific website where the company obtained the COVID testing kits. I then show the employees how to administer the test in the nostrils, and I then have them put in a small biohazard bag then a box. I then put the box in a shipping bag to be mailed to the company.

January 2021 to March 2021

Aerotek Temp Service

Assignment at Tricore Labarories working imaging department prepping patient lab test paperwork in sequence for imaging.

May 2020 to November 2020

SMI Facility Services - Operations Assistant

Assist the Director of Operations in planning, direction and control daily duties in the Operations Department. This job consisted of communication with customers, visits with customers, responding to customer concerns, reviewing and approving time keeping hours and budget. Assisted in directing and scheduling special services and projects. Managing day to day and evening operational functions as needed; also created excel sheets. Responding to complaints issues and assisted the Director of Operations in all daily activities as needed.

September 2011 to April 2020

Sparkle Maintenance - Senior Area Manager

Managed a portfolio of commercial buildings totaling 38 high revenue buildings, within these buildings I supervised all area manager assistants, site supervisors, Janitors and floaters. Oversee training department which consist of updated training and assuring new employees are contacted and training is completed. Manage floater pool. Floaters fill in for vacancies and call ins. Responsibilities also include quality control, customer relations, employee management control, payroll, budget and cost management. Assisting Ops manager with floor crew and additional items when Ops manager is out of the office.

I worked closely with AP/AR when there were discrepancies with client invoices. I would review to see if a credit was owed or charges needed to be added.

November 2007 to September 2011

Tom's Terrific Ultra Clean- Operation's Manager

Daily quality control inspection; I interacted with all of the companies managers, supervisors and employees on a daily basis. Overseeing the floor crews work; to assure that carpet and floor care jobs were completed before anyone left. I continued throughout the day with construction clean ups, scheduled monthly and quarterly jobs at various locations. Assist with AR/AP and payroll. Management of 30 plus employees and locations.

February 2006 to January 2007

KBS (Part time position)

Position consisted of cleaning at PETS Mart and Macy's store. Position consisted of daily janitorial maintenance of restrooms, all office areas

December 2003 to November 2007

Blue Cross Blue Shield - Claims Processor

Responsible for processing medical claims for New Mexico and Texas claims, which included HMO, PPO, Medicaid, and Medicare. Job also included calls to medical providers.

Five Week Internship

Lovelace Cardiology / Heart Hospital-Medical Assistant

Responsible for patient chart preparation for appointments, rooming patients, setting up room, and assisting doctor with medical procedures, and cleaning stocking exam rooms between patients. Obtained medical information which consisted of medication use, vitals, completed EKG's when necessary.

October 2002 to December 2002

Lovelace Cardiology- Medical Assistant

Checked patients in which included insurance verification. Back up for receptionist appointment from IDX system. Responsible for obtaining patient referrals.

July 2001 to July 2002

SER DE NEW MEXICO - AmeriCorps Volunteer

Served a year with AmeriCorps as a volunteer, I volunteered at UNM Los Alamos located in Bernalillo. Responsibilities included data entry into the NMLESS Database which included student hours, adult education and GED information, assisted students with I-Tel UNM registration system and assisted with sale of text books.

September 1998 to December 1998

SED Medical Labs - Data Entry Clerk/Billing Specialist/Specimen Processor

Duties included entry of patient information for billing purposes; contacted medical providers for additional patient information. Order entry of patient lab test. Proficient in lab codes and insurance information and in the evening ordered test for patients. Verified insurance and proficient in understanding lab codes.

October 1997 to March 1998

Cigna Healthcare - Benefits Analyst

Responsible for processing medical claims. Knowledge of medical terminology, CPT4 coding and ICD9 codes.

April 1997 to October 1997-Benefits Analyst

Cigna Healthcare Hired me permanently

November 1993 to September 1996

David's Trading Co. - Sales Clerk and Cashier

Assisted customers. Packed and prepared items for shipping. Assisted in minor jewelry repair jobs.

February 1990 to August 1993

National Media Corp. - Floor Supervisor/Processing Clerk

Supervised 30 customer service employees. Dealt with customer issues and concerns. Assisted with time card evaluation.

Software:

IDX System

Medical Manager

Microsoft Office

Internet

QuickBooks

Excel

EPIC

Mediformatix

Education:

West Mesa High School

Albuquerque, NM

Graduated May 1987 - High School Diploma

Plaza Three Academy Community College

Albuquerque, NM

Classes: Fashion Merchandising/Professional Image, Modeling - Certificate

UNM Los Alamos In Bernalillo

Bernalillo, NM

Class: Microsoft Word-Corticated / Assisted with ESL Classes

Pima Medical Institute – Medical Assistant Front and Back Office

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