Justine Fears
Ready and Reliable
Redford, MI ***39
************@*****.***
Communication.
Ability to Work Under Pressure.
Decision Making.
Time Management.
Self-motivation.
Conflict Resolution.
Leadership.
Adaptability.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor
Proimage Facility Services, Inc. - Redford, MI
July 2022 to Present
• Manage day to day maintenance and operations
• Manage 2 workers
• Create work schedules
• Assisted with hiring and training
• Maintained a high standard of office and Facility cleanliness
• 2 years of supervisory experience
• Managed day to day maintenance
• Inventory management
• Advised clients on changes in products and time schedules. Manager
F & H Domestic Svcs - Redford, MI
January 2022 to Present
• Completed new hire paperwork and training
• Maintained financial records and keeping a handle on service and price trends
• Quality control of services
• Slashing inventory and equipment prices by price matching; guaranteeing lowest price but highest quality
• Managed and negotiate contracts with potential and existing clients.
• Managed customer relations
• Handled day-to-day operations
Legal Receptionist
John A. Steinberger and Assoc. Pc. - Southfield, MI September 2022 to April 2023
• Welcoming clients and visitors upon arrival at reception.
• Answering, screening, and forwarding phone calls in a professional manner.
• Assisting clients and visitors with the location of legal staff.
• Scheduling and confirming appointments.
• Observing business etiquette, and maintaining a professional appearance.
• Directing the flow of mail, faxes, and deliveries to reach the intended recipients.
• Ordering and replenishing office supplies.
• Managing the maintenance and repair of office equipment.
• Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings.
• Preparing meeting facilities, and arranging refreshments, if required.
• Collect and process payments from clients
• Initiating the collections process for past due clients Invoice Processor
AMI Strategies Inc - Livonia, MI
January 2021 to February 2022
• Create process manuals for various reports, systems, and e-file mail methods
• Shipping and receiving.
• Record and register mail.
• Run reports for missing invoices and invoice corrections
• Create and maintain the vendor/ client list
• Work within docuware, contemn, and filezilla software
• Provide support for billing inquiries.
• Audit invoices for price, usage, and billing cycle consistency
• Electronic and physical filing
• Provide internal support for billing purposes
Closing Processor
Sun Homes Inc - Southfield, MI
June 2016 to January 2019
• Recognized by Vice President of Company for high performance in leadership and customer service.
• Interpret and audit legal documents and title work prior to closing
• Performed general clerical duties
• Prepared all brokered listings agreements in all of North America
• Completed lease audits for seasonal and vacation properties
• Generating HUD documentation.
• Experience in Yardi and Synapses
• Trained in Fair Housing Regulations
Client Relations Specialist
Title Source Inc - Detroit, MI
March 2015 to January 2016
• Led my team in audit scores (98% ARP) and Top calls (400 per month) in a high volume call and e- communication center.
• Handled post-closing issues and facilitated resolution and assistance to website users.
• Revised loan amounts and located pricing discrepancies, verifying status, and delivery of loan proceeds for clients.
• Handled banking discernments and home loans.
• Answer genera questions, regarding title and title insurance Data Entry Clerk
Focus Hope - Inkster, MI
April 2013 to April 2015
• Handled data entry by entering customer and account data from source documents including compiling, verifying, and sorting information.
• Generated reports, and completed work in designated locations and perform backup operations in the office.
• Cross-trained for all office positions serving as "Point Person" for the team. Education
Associate in Paralegal
Oakland Community College - Farmington Hills, MI
October 2019 to Present
High school or equivalent
Skills
• Microsoft Office (7 years)
• Mac OS X (3 years)
• Data Entry (8 years)
• Operation
• Mortgage Loan
• Customer Service (9 years)
• Commercial Cleaning Experience (5 years)
• Clerical Experience (8 years)
• Microsoft Outlook (7 years)
• Microsoft Windows
• Word Processing (5 years)
• Operating Systems
• Help Desk
• Microsoft Excel (4 years)
• Google Suite (5 years)
• English
• Data collection (6 years)
• Google Docs
• Documentation review (5 years)
• Administrative experience
• Computer skills (9 years)
• Paylocity
• Residential cleaning (2 years)
• Communication skills (9 years)
• Cleaning
• Employee Orientation (2 years)
• Yardi
• Auditing (3 years)
• Payroll
• QuickBooks
• Microsoft Powerpoint
• Microsoft Word
• Office Management
• Computer literacy
• Windows
• Interviewing
• Inventory control
• Document review (6 years)
• Management
Assessments
Basic Word Processing Proficiency with Microsoft Word — Highly Proficient February 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: Highly Proficient
Email Skills — Expert
February 2019
Measures a candidate’s ability to effectively compose and organize email messages. Full results: Expert
Data Entry Skills — Expert
February 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Expert
Conscientiousness — Highly Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Working with MS Word Documents (Intermediate) — Highly Proficient May 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Highly Proficient
Cognitive Ability — Proficient
March 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Attention to Detail — Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Data Entry — Expert
March 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Expert
Filing & Organization — Highly Proficient
July 2020
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
January 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Work motivation — Highly Proficient
May 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Medical receptionist skills — Highly Proficient
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Data entry: Attention to detail — Highly Proficient April 2022
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Data entry: Attention to detail — Highly Proficient April 2022
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Expert
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Attention to detail — Highly Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
October 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Highly Proficient
General manager (hospitality) — Proficient
July 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Medical receptionist skills — Proficient
July 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.