Zachary Alexander Popadin

**** **** ****** *: 860-***-****

Hartford, CT 06103 adw0na@r.postjobfree.com

Assets

Multi-faceted IT & multimedia services skillset. Adaptable, astute learner with masterful written and verbal communication skills. Excellent root cause problem analysis skills, while providing simplified explanations of complex processes. Quality- and metric-driven achiever. Multi-faceted service professional.

Four years of complex and varied IT helpdesk work in an enterprise environment.

Mastery of photography, post-production workflow, and content generation.

Multimedia skillset spanning videography, audio recording, and editing.

Excellent break-fix, setup, and tear-down skillset for all PC and peripheral hardware.

Experience with troubleshooting and solving network and connectivity issues.

Fundamental knowledge and problem-solving skills for hardware and software.

Work Experience

October 2021 - Current

New Park Brewing

Social Media Manager/Content Creation

West Hartford, CT

■Oversee company interactions with customers across all channels

■Implementing and adapting to social media content strategies

■Collate and analyze and engagement data, trends, and metrics

■Photograph and record all photo/video content, perform post-production

■Carry out sponsored marketing campaigns for micro- and macro-level goals

September 2016 - Current

Self-Employed

Wedding and Freelance Photographer

Hartford, CT

■Photograph, edit, and share images for corporate and personal clients

■Capture weddings, parties, tournaments, and other group events

■Build rapport with clients and models to establish mutual comfort

■Schedule and organize shoots, meetings, and drop-offs

■Continually honing my craft and staying up to date on all technological and industry advancements

September 2014 - September 2018

Hartford Steam Boiler

IT Service Desk Analyst

Hartford, CT

■Answer inbound calls requiring immediate IT troubleshooting and assistance

■Interpret and dispatch service tickets/requests to relevant enterprise IT team

■Take ownership of company-wide master incidents and expedite solutions

■Routinely update and maintain team-wide knowledge base and service logs

■Meet high standards in quality and workload metrics, SLA’s, and KPI’s

May 2013 - September 2013

The Hartford

Customer Service Representative

Windsor, CT

■Answer inbound phone calls at high frequency in a metric-driven environment

■Service and sell auto insurance policy options

■Work with a team of associates to provide best-in-industry service

■Daily utilization/troubleshooting of multiple different programs simultaneously

■Continuously strive to exceed and surpass customer satisfaction expectations

September 2012 - May 2013

Loomis Chaffee School

Bookstore Assistant Manager

Windsor, CT

■Order, receive, organize, and stock books, supplies, and school apparel

■Handle individual item requests from faculty and staff

■Assist students at the registers with any purchases

■Manage student bank accounts, deposit/withdrawal requests

■Supervise students working as part of their graduation credit requirements

May 2010 - February 2012

Big Y Foods

Customer Service Specialist / Cashier / Service Clerk

Stafford Springs, CT

■Run the service desk, assisting with customers’ specific needs and requests

■Answer and redirect phone calls, count & manage cash drawers, return items

Education

September 2009 - June 2010

University of Connecticut - Storrs, CT

September 2005 - June 2009

Stafford High School - Stafford, CT

Graduated - Diploma

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