Affairs Specialist Customer Service

Shanna Wilson

*** ******** ****** ****** ******, NY 11953 347-***-**** *.*********@*****.***

Experience

92M United States Military Reserves February 2014 – Present

·Advance initial training (AIT)

·Military Training, Inventory, safeguard & keeping track of accountability

·Determine & record recovery locations on maps

·Receive & process remains, assist in preparation & shipment of remains

·Preparing DD Forms

·Weapon qualifications

·Physical training

Online Business Owner Amethyst-Sky LLC February 2022 – Present

·Ordering supplies

·Stocking inventory, making sure items accounted for

·Creating labels

·Updating/designing website and social media

·Handling orders online, social media and in-person

·Packages, shipping and handling

·Properly securing items for shipping

·Business cards/labels designer

·Customer service

·Answering calls, emails, website questions

·Bookkeeping

·Payrolls

·Transactions

MH Counselor-per diem ICL (Institute for Community Living) August 2014 – January 2015

·Perform regular room inspection and ensure the safety of the residents

·Report serious incidents, allegations, or sensitive situations to supervisor

·Explains the types of services, recreational activities and other programs available to consumers and residents. Instructs the consumer or resident in daily living skills socialization skill enhancement and conflict resolution

·Assists and instructs individuals in attending to personal hygiene, grooming, and nutrition and daily living; ensures that sufficient and appropriate attire is available

·Review the staff communication log at the beginning of the work shift and makes entries in the staff communication log concerning security checks, crisis incidents, emergency situations, incident reports, or other essential elements of information designated by program management

·Assist and provide monitoring of medication regime to consumers/residents and make appropriate medication administration form entries in accordance with the medication protocol

Skills & Abilities

Proficient in Microsoft word, excel spreadsheet, power point, copy and fax machines, type-53 wpm, TEFL certified, filing alphabetically and numerically. Financial management, documenting notes/reports, answering multiple phone lines and taking messages. United States Army Training Center. Completion of Basic Combat Training. Weapons qualification training.

Education

B.S, Berkeley College

·Justice Studies – Criminal Justice

·Still In Progress

·Graduate Date: Pending

Diploma, July 2014, Quartermaster School Fort Lee, VA

·Mortuary Affairs Specialist

·Completed Personal Financial Management

Diploma, June 2009, Pacific High School

·General Education

Certification

·Mortuary Affairs Specialist

·Completed Personal Financial Management

·CPR

·Combative Training

·TEFL

References

Available upon request

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