Retention Specialist Scrum Master
Resume:
As a highly motivated and experienced Manager with over 16 years of experience, I have a strong track record of planning, executing, directing, and maintaining continuous operations across various departments. My expertise lies in delivering domain-intensive IT projects in the Pharma, Life Science, and Healthcare sectors, with a focus on IT solutions such as data analytics, database development, training sets for AI/ML, data quality, data governance, and data architecture. I have a proven ability to design, develop, and implement technological solutions tailored to Pharma and Life Science clients, ensuring compliance with corporate and regulatory requirements. I possess excellent leadership skills and am adept at mentoring, training, and empowering teams to achieve outstanding performance. With a successful track record of managing 200+ team members across different geographic zones, I am highly skilled in remote team management.
Data Technology Service Delivery
Kirubakaran R
CONTACT
WORK EXPERIENCE
Manager Projects, Apr’2016 - Present
Scope e-Knowledge Center P Ltd, An Entity of Straive • Chennai, Tamilnadu
***********@*****.***
Successfully managed and delivered multiple complex Data and IT projects within defined timelines, budget, and scope.
Spearheaded multiple data and technology projects in the thriving Life Science and Pharma industries.
Responsible for end-to-end project management, including planning, execution, monitoring, controlling, and closing, using Agile and Scrum methodologies to ensure that projects are completed within scope, timeline, and budget.
Responsible for defining project scope, developing timelines, technologies, systems, information specifications and managing resources to ensure project goals are met.
Responsible for managing and proactively communicating project progress and status to stakeholders, including senior management, team members, and external partners.
Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Responsible for reporting on plan, budget, scope, resources, project decisions, risks, issues, and dependencies, and presenting project metrics to senior management.
Provided input on overall project business value, enabling the team to achieve stated objectives, benefits, and ROI, and advised on change management and adoption.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Monitored, evaluated and report on Project status inclusive of scope, schedule, budget and alignment to Program and strategic goals. Directed corrective action, as needed, to maintain the viability of the Program.
Conducted regular audits of critical business systems, identified opportunities for process improvement and cost savings, and implemented continuous improvement initiatives using Six Sigma, Kaizen, and other methodologies.
Responsible for handling post-delivery client escalations
3/77, Thengalpalayam, Rasipuram, Namakkal DT, Tamilnadu-636301
https://www.linkedin.com/in/kirubakaran-rangasamy-2b081435/
Skills
Project management
Client service delivery management
Agile and Scrum methodologies
Strategic planning for IT projects
Budget management and financial acumen
Stakeholder management and communication
Capacity planning and resource allocation
Process excellence and continuous improvement initiatives
Implementation of Six Sigma and Lean methodologies
Risk management and mitigation strategies
Implementation of new processes and technologies
Staff leadership and development for IT teams
Business performance improvement through technology solutions
Reviewed project risks and devised proactive strategies to avoid potential roadblocks, minimizing project risks and ensuring that projects were completed on time, within scope, and within budget.
Responsible for daily stand-up meetings, sprint planning, backlog grooming, reviews, demos, retrospectives, and other Scrum rituals
Successfully executed and succeeded in new business opportunities, pilots, and projects in Life Science, Pharma, and other sectors, resulting in business growth and profitability.
Assisted with interviewing and hiring of employee team members with appropriate skills.
Identified people within the organization who could actively contribute to the execution of the new processes and practices
Responsible for Project related demos and presentations
Key Expertise
Pilot to New Business conversion Expert
Process Automation Expert
Technology Implementation Specialist
Project Transition Specialist
Continuous Improvement Specialist
Project Costing Specialist
Customer satisfaction and Retention Specialist
Associate Manager Operations, Feb’2014 – Apr’2016
E-Merge Tech Global Pvt. Ltd • Chennai, Tamilnadu
Led a team of 40+ data analysts to support clients with accurate and efficient data solutions to aid their decision making.
Ensured the service delivery of multiple data projects from start to finish, meeting client requirements and adhering to SLAs/KPIs.
Developed and maintained detailed project plans, including delivery approach, key milestones, scope, effort, resources, budgets, and quality deliverables.
Used critical thinking to break down problems, evaluate solutions, and make informed decisions to achieve target results.
Collaborated with team members to ensure seamless project execution and delivery.
Aggressively integrated technology into projects to achieve cost efficiency and process improvement, using Sprint planning methodologies.
Worked to develop solutions for crucial project issues and milestones, reporting progress to clients and stakeholders.
Maintained a focus on meeting client requirements and achieving project objectives, resulting in successful project outcomes.
Proactively monitored project execution to effectively identify risks, issues, and dependencies throughout the project life-cycle, ensuring timely mitigation and resolution.
Successfully managed multiple concurrent projects, from planning to completion, assigning individual responsibilities and tasks, and measuring performance using appropriate tools and techniques.
Focused on fostering mutual trust, respect, and cooperation among team members through team-building activities and effective communication.
Prepared agendas and coordinated program review meetings with internal and client leadership teams, ensuring alignment and progress towards project objectives.
Successfully executed and succeeded in new business opportunities, pilots, and projects in Life Science, Pharma, and other sectors, resulting in business growth and profitability.
2022
Agile Scrum Master – from Simplilearn
English (Fluent)
Tamil (Native)
Technical Skills
Microsoft Office
SQL
.Net
Python
UI path
jQuery
Data Science
AWS
JIRA
Agile
Scrum
SDLC
Waterfall
Education
MBA - Systems and Marketing,
2010
Anna University, Chennai
B.Pharmacy,
Tamilnadu Dr MGR Medical University
2006
Namakkal
Certifications
Languages
Key Achievements
Project Manager, May’2013 – Feb’2014
Valuepoint Knowledge Works Pvt Ltd • Bangalore, Karnataka
Supported clients for on-time product and database launches
Successfully handled complex projects and pilots
Implemented tech improvements through Lean Six Sigma and Kaizen
Achieved cost savings of 30% per year
Won awards for innovation and team achievements
Optimized training methodology
Successfully set up 2 project operational units from scratch
Increased headcount over 350+ in a short time
Achieved high productivity for 8 quarters
Recognized leader for employee engagement activities.
Managed delivery of end-to-end projects
Supported customers with various content needs to ease out their regulatory submissions, product launches, clinical trials set-up, educational materials, etc
Developed and initiated projects, managed costs, and monitored performance Met project deadlines without sacrificing build quality or workplace safety.
Identified plans and resources required to meet project goals and objectives Maintained relationships with material vendors to lower costs and diversify capabilities
Responsible for Project related demos and presentations
Facilitated communication between internal personnel, contractors, and vendors for project cohesion Achieved project deadlines by coordinating with vendors to manage performance
Modified and directed project plans to meet organizational needs. Remained flexible, adaptable, and resourceful Responsible for Billing on a date after completion of the project with prior information to clients
Mentored departmental team, boosting efficiency, success, and morale among employees.
Achieved consistent success in meeting short and long-term targets.
Developed and initiated projects, managed costs, and monitored performance while ensuring high build quality and workplace safety.
Identified plans and resources necessary to achieve project goals and maintained relationships with material vendors to lower costs and expand capabilities.
Responsible for conducting project demos and presentations.
Facilitated effective communication among internal personnel, contractors, and vendors to ensure project cohesion and timely delivery.
Modified and directed project plans to meet organizational needs, demonstrating flexibility, adaptability, and resourcefulness.
Responsible for timely billing after project completion with prior communication to clients.
Mentored and trained team members, boosting their efficiency, success, and morale.
Pitched innovative ideas to improve project performance and efficiency.
Supervised and coached new staff members, ensuring a smooth onboarding process.
Senior Executive, May’2013 – Feb’2014
Scope e-Knowledge Center Pvt Ltd • Chennai, Tamilnadu
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