Monique Hood
Windsor Mill, MD *****
*************@*****.***
Seeking a rewarding career that offers opportunities for advancement to become a team member by contributing to the success of a diverse organization committed to serving people and uplifting communities.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Sedgwick/Workers Compensation - Baltimore, MD
August 2022 to Present
Entering claims into database, coping information to spreed sheets, answering phones other office duty functions
Clerical/Administrative Assistant/ Receptionist
Maryland Transit Administration/Contractor - Baltimore, MD August 2011 to August 2023
Enter police reports and claims
• Handle close circuit television reports
• File and enter estimates for accidents
• Enter checks, general releases, property damage releases
• Answer telephone, Indexing files, copying suit papers Run reports and handle all incoming mail as well as training new hire employees Marketing Manager
Midland Insurance - Baltimore, MD
July 2010 to January 2011
Oversee insurance agents
• Confirmed and Scheduled appointments
• Managed everyday office activities
• Distributed incoming and outgoing mail to appropriate offices Office Clerk/Agent Services
Lexington National Insurance Corp - Baltimore, MD
August 2007 to September 2009
Entered surety bonds information in computer system
• Maintained client files
• Handled file systems and mortgage files
Merchandiser
News America - Baltimore, MD
March 2006 to August 2007
Entered information into computer database
• Filing and customer service
Admissions Clerk
Korak Staffing - Baltimore, MD
September 2005 to December 2005
Entered patient information
• Checked patients into system
Billing Clerk
Verizon - Baltimore, MD
November 2004 to September 2005
Verified billing inquiries
• Entered customer information into database
• Collated and filed customer document
Verification Clerk
Barton-Cotton, Incorporated - Baltimore, MD
July 2003 to November 2004
Verified invoice information
• Entered corrections when necessary.
Education
12 in Basic
Douglass High School - Baltimore, MD
Skills
• Data Entry (10+ years)
• Office Skills (6 years)
• training (6 years)
• Customer Service (10+ years)
• Word
• Merchandising
• Clerical (10+ years)
• Organizational Skills
• Filing (10+ years)
• MS Office (10+ years)
• Inventory
• Receptionist
• Office experience
• Front desk
• Data entry
• Multi-line phone systems
• Customer service
• Administrative experience