Center Agent School Secretary
Resume:
DEBRA DALTON
*********@*****.***
EDUCATION
HIGH SCHOOL DIPLOMA
Hillsborough High School
Tampa, FL
EXPERIENCE
PODS, INC. / CLEARWATER, FL
April 2021 – Present
Call Center Agent. Clerk 2. Collections. A/R.
PEREZ & COMPANY, TAMPA, FL
August 2020 – April 2021 & April 2014 - January 2017
I was an Administrative Assistant. I assistant the CPA’s with various tasks. I answered incoming calls. Assisted customers with basic tax questions regarding their return. Light bookkeeping. Seasonal work.
SYKES, INC.
January 2019 – August 2020
Call Center Agent answer all incoming calls from SimpliSafe customers needing technical assistance, resolving billing issues or answering general questions. Assisted with product questions and ordering of replacement or new products.
School District of Hillsborough County
Jan. 1993 to June 2007 then March 2013-Apr 2014
School Secretary / Data Processor
Assisted with payroll. Organized volunteers for school activities. Assisted with payroll. Backup to the Data Processor. Created and generated letters to parents regarding school activities. Designed awards and certificates recognizing student accomplishments. Personal secretary to the Assistant Principal.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Wrote reports and correspondence from dictation and handwritten notes.
Hair Stylist, Tampa, FL **
SKILL HIGHLIGHTS
Problem solver, Self-starter, Accounting background, world-class customer service, MS Proficient, Excel, Word, Sales, Detail Oriented.
PODS ENTERPRISE, LLC
Clerk in the A/R Department. Made both inbound and outbound calls in the collections department
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