Care Coordinator Customer Service

Patient Care Coordinator

Position Summary

The Patient Care Coordinator is responsible for modeling the 3 Company values of Compassion. Yes, I have compassion, which means empathizing with someone who is suffering and feeling compelled to reduce the suffering. It’s a fuller, truer definition than feelings alone. Integrity means being honest and having strong moral principles. A person with integrity behaves ethically and does the right thing, even behind closed doors. And Excellence means the quality of being outstanding or extremely good at something like doing Art or good at talking to people without being shy. And for promoting the Compassus philosophy. The philosophy at Compassus is simple, we are fostering an inclusive environment where everyone matters, is welcome, and can be their best self. We are becoming a reflection of the patients, families, partners, and communities we serve. We are not here to judge anyone, but we are here to help you and care about you and love you and be your friend. Using the 6 Pillars of Success as the foundation. She or he is responsible for upholding the Code of Ethical Conduct. Why is the code of ethical conduct so important? It is a well-written code of conduct that clarifies an organization’s mission, values, and principles, linking them with standards of professional conduct. The code articulates the values the organization wishes to foster in leaders and employees and in doing so defines desired behaviors. And for promoting positive working relationships within the company, among all departments, and all external stakeholders. Who are the external stakeholders? Key external stakeholders include patients, insurance companies, pharmaceutical companies, and medical equipment companies. Due to patients being more diligent in their medical care, making the information provided by their physicians, their experience is vital as external stakeholders. The Patient Care Coordinator's primary function is to schedule patient services and coordinate with staff.

Position Specific Responsibilities

Yes, I can Schedule and appropriately documents patient schedules in a timely manner.

Yes, I can Participate in coordinating care with management and patient interdisciplinary team.

Yes, I can Provide effective communication to patients, staff members, other healthcare professionals, and referral sources.

Yes, I can respond to agency and patient needs in a professional and creative manner.

Yes, I can Perform on-call responsibilities as assigned. Yes, I have education, I graduated with Associate of Science in Health Administration services in Jan 2022

Yes, I have a high school diploma since November 2018

Yes, I have Experience with patient scheduling highly skills when it comes with myself when it comes to doctor’s appointments for my 3 kids and my husband.

Yes, I have Prior customer service skills when it comes to selling Avon in person and communicating with customers when I work as a cashier and helping customers in the kiosk while working for Taco Bell

Yes, I have Mathematical Skills: I can add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. No, I am not able to compute rates, ratios, and percentages but I am willing to learn and be trained.

Language Skills: Yes, I can read, and understand but no I am not able to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations but willing to learn and be trained. No, I never wrote reports, but I am willing to learn and be trained. Yes, I know how to communicate with business correspondence but no I do not know how to do the procedure manuals, but I am willing to learn and be trained. Yes, with the research of reading a medical book and by researching and asking questions to people about their medical history, I can effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Yes, I have Strong written and verbal communication.

Other Skills and Abilities: yes, I can understand, read, write, and speak English. I have never articulated or embraced hospice philosophy, but I am willing to learn and be trained. Yes, I can present information and respond to questions from leaders, colleagues, investors, and external parties with online research I do plus I ask questions to my friends concerning their medical problems and how they are taking care of it. Yes, I have Strong written and verbal communication using my Word Doc in my app on my laptop.

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