Susan K Gregg, CAPM

**** ******* **** ***********, ** 19320

717-***-****, adw0ky@r.postjobfree.com

Professional Summary

Strong multi-tasker with great organization skills. A positive attitude and willingness to go above-and-beyond for the greater good of the team. Possess the ability to manage multiple tasks efficiently while working productively in a fast-paced, team-oriented environment. Results oriented individual, known for getting the job done on time and with quality execution. Able to take self-initiative, be proactive, and offer create solutions to problems. Highly motivated and dedicated with an attention to detail and a proven track record exceeding performance objective. Often requested to help with internal high visibility projects or provide input into process improvement activities (i.e., Customer Readiness transition from HPE to DXC), roll-out of new tools/processes and Account Start-up.

Experience

U.S. Armament Corp / Ordnance Research Inc.

March 2021 – Present: Compliance Officer / Officer Manager

Primary responsibility is Firearms Compliance Officer. This position consists of Acquisition, Cataloging, Tracking, Maintaining Inventory control, acquiring and filing FFL documents, Completing 4473, ATF Form 3 and Form 4. Internal Auditor of firearms and ATF documentation. In addition, I am the Office Manager and all responsibilities associated with the position (i.e., phone, email, customer service, filing etc.) Monitor sales and inventory from web-sites. Handle Shipping/Receiving of inventory and web sale items. Programs/Applications used: Microsoft Office (Word, Excel, Outlook, Teams) BigCommerce, ShipStation, SOS Inventory, GunBroker.

H&R Block

January 2023 – April 2023: Tax Pro Assistant (Part-Time during tax season)

Responsibilities include all aspects of ensuring the customer is satisfied with their experience at The Home Depot. Sales, Returns, Will Call, On-line Orders, Cashier.

The Home Depot

March 2020 – March 2021: Customer Service

Responsibilities include all aspects of ensuring the customer is satisfied with their experience at The Home Depot. Sales, Returns, Will Call, On-line Orders, Cashier.

Adecco/Arcelor Mittal

Feb 2018 – Feb 2020: Senior Electronic Data Processor / Master Data (2 year Temp Assignment)

Responsibilities include working with Sales Metallurgy, Commercial Sales, and IT to ensure data provided for the creation of Steel is accurate.

Take the customer orders which are created in one computer system and convert into code and entered into mill computer system.

Chemistry

Heat (times/temperatures)

Treatment(s) / Testing

Maintain history of Work Orders, Heat Treatment Plans, Chemistries, G-Grades, and Critiques in both paper form and electronic. Electronic documents stored in SharePoint.

Electronic Data Systems/Hewlett Packard Enterprise Services/DXC

(EDS purchased by HPE. HPE outsourced to DXC)

1998 – Aug 25 2017: During my employment with EDS/HP/HPE I have performed several functions

Project Management (PMO)

Voice of the Client (VoC) Lead project coordinator

Document Control Officer

Financial Support (Business Analyst)

Asset Management

Account Support (Administrative Assistant)

Project Management (PMO)

Support for the following Industries: (Travel & Transportation, Direct Accts, Consumer & Retail, Energy & Technology, Manufacturing & Automotive.

Service Excellence

oWork with accounts to monitor status of Voice of the Client Interviews and Survey

oTrack Ratings

oTrack Year over Year rating Improvements/Declines

oCreate draft Voice of the Client Improvement Plans (VoCIP) for each account following VoC activity and work with the Account Executive to ensure templates are completed properly before I post them to the Service Excellence Dashboard.

oWork with account teams in creating Go for Green (GFG) plans as needed.

oMonitor compliance of VoCIP and GFG documents and ensure accounts work towards deadlines to have plans reviewed with the client and sent to me for review and posting to the Service Excellence Dashboard.

Key Staffing

oGather and Track Critical Key Staffing needs and Present needs on weekly Executive Summary Call

Incident Management

oRecord all Severity 1 Response to Operational Problems (RtOPs) for Industry

oTrack Root Cause, Description and Penalty

oMaintain YoY history by Segment and Accounts and Present on weekly Executive Summary Call

Service Excellence Dashboard Compliance

oMonitor and follow-up with Account Teams to ensure the Service Excellence Dashboard comment section is updated weekly per the America’s guidelines.

oEnsure information identified on the Service Excellence Dashboard is accurate (i.e. services, financial rating, contract info, revenue etc.)

SharePoint Sites

oBecome the Subject Matter Expert for Industry

oCreate SharePoint sites as needed, Manage Access, Post documentation

Operational/Account Business Planning

oLearn and be able to answer questions regarding the Salesforce.com tool

oAssist account leaders with creation of Plans

oMonitor consistence

oLead Coaching sessions

oGenerate Power Point presentations

oPost presentations on SharePoint

oSchedule Segment review meeting and participate

oParticipate on ILT reviews

Record Management

oBecome the Subject Matter Expert for the Industry

oCreate SharePoint sites as needed

oCentral point of contact for all Industry Record Coordinators

Financial Support (Business Analyst)

Outlook/Expense Research – Coordinate with Service Delivery, Client Services and IT departments to understand and project expenses associated with accounts. Act on behalf of the individual account in gathering data, questioning expenses and understand expenses. Accompany or act on behalf of the account during outlook review meetings. Prepare and maintain off-line outlook for leadership review. Enter outlook numbers into SIFT and run necessary ACT/OUT reports. Update offline outlook with accurate information during interim periods of corporate outlook requirements.

Close Reporting – Research expenses posting using GL tools, SIFT reports and Vista Plus. Prepare SMR500 monthly close reports using ZABO Business Objects tool. Identify expense variance explanations and review with leadership team. Participate on monthly financial close review meetings.

Help identify opportunities across multiple accounts for consistence/best practices across the organization.

Work with site dedicated financial support personnel to meet financial requirements and deadlines.

Utilization - Track individuals on projects, monitor space expenses.

Outside Labor - Create/Submit CAS Outside Labor Request and UseTemp Contract Labor Request, Monitor approval process, Track status of PO, Approve contractor time-sheets and Track expenses, Receive and Receipt Acknowledge invoices from vendors, Assist vendors with questions/concerns/problems and payment tracking, bill clients.

Asset Management

Asset Management duties include ordering, tracking, monitoring lease expirations, and package and return assets.

Account Support (Executive Administrative Assistant)

Site Responsibilities include but not limited to all administrative functions for the staff: Collect and maintain associate information. Coordinator of meetings and appointments utilizing Microsoft Outlook. Prepare presentations using Microsoft PowerPoint. Prepare expense reports, coordinate travel arrangements, track education, gather and report customer satisfaction metrics, order pagers/cell phones, track employee related expenses and service awards. Central point of contact for issues.

Document Control Officer for Quality Teams across the Bethlehem Steel/ISG Account. Perform functions for the EDS/Bethlehem Steel account as an Internal Quality Lead Auditor for ISO 9001.

Lukens Steel/Bethlehem Steel - Coatesville, PA

1995-1998 (Transitioned to Electronic Data Systems in August 1998)

Executive Administrative Assistant

HealthGuard Incorporated - Lancaster, PA

1990-1995

Executive Secretary to the Vice President of Marketing

Lancaster Carpet Mart - Lancaster, PA

1985-1990

Office Manager

Education

Harrisburg Area Community College Lancaster, PA

Associates Business Management / Information Technologies

Alpha Nu Omega chapter of Phi Theta Kappa National Honor Society 1999

Harrisburg Area Community College Lancaster, PA

Certification Business Management

Certifications

Project Management Professional Institute, PMI ID: z7fdtt50d3

Certification Certified Associate in Project Management 2014

Excel Partnership, Incorporated Plano, TX

Certification Internal Lead ISO 9001 Auditor

Excel Partnership, Incorporated Plano, TX

Certification Internal ISO 9001 Auditor

References

John Driscoll – Department Interim Supervisor – ArcelorMittal – 610-***-****

James Houseal – Account Executive – Electronic Data Services – 717-***-****

Robert Wenger – Electrical Team Supervisor – Bass Mechanical – 717-***-****

Non-Profit Organizations I am involved with

Auxiliary to the Veterans of Foreign War – District 9 – Post 7418

Treasurer

Events Coordinator

Christiana United Methodist Church – Christiana PA

Worship Leader

Music Worship Team – Play Piano / Sing in Choir

Staff Pastor Parish Committee – Lead Chair

Trustee Committee – Secretary

Lebanon Area Corvette Club – Lebanon, PA

Secretary / Treasurer from 2008 to 2016

LanChester Chorus

Choir Member

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