Service Representative Administrative Assistant

A N N E B I B E A U L T

** ****** ******, **********, ** 02762

508-***-**** **************@*****.***

S U M M A R Y O F Q U A L I F I C A T I O N S

Education professional with extensive experience in customer service, school culture and administration as well as paraprofessional engagement in Special Education at the Foxboro Regional Charter School and the North Attleboro school system. Regarded as detailed oriented; able to work individually or as part of a team with proven success in prioritization. Has proven success in decision making, meeting deadlines, and interacting with teaching professionals, students, and parents. Noted for excellent communication and interpersonal skills, a positive attitude, and the ability to multi-task. Proficient in Microsoft Excel.

P R O F E S S I O N A L E X P E R I E N C E

QBS, NORTH ATTLEBORO, MA

Recertification Specialiat 2022-Present

• Schedule and coordinate all recertification classes for your region.

• Utilize Salesforce.com to manage and maintain the company’s scheduling and customer management system.

• Develop and maintain strong relationships with key customers.

• Understand and be able to present the company’s line up of products’ features and benefits.

• Identify who needs recertification with ample lead time (4-8 months in advance).

• Notify/Remind all customers about the required recertification process.

• Schedule new recertification dates in coordination with the broader scheduling team

• Answer all phone calls and emails from current customers.

• Work to solicit new trainers from existing customers to fill new trainer and recertification classes.

• Support and assist salesperson for your territory. FOXBOROUGH REGIONAL CHARTER SCHOOL, FOXBOROUGH, MA School Culture Liaison 2017 - 2022

• Encourage a constructive, thoughtful climate for learning.

• Promote fairness of students and staff from all cultural backgrounds.

• Communicate with students and staff in an effective manner.

• Assist in the organization of school improvement plan with staff, parents, and community members.

• Oversee student attendance records and assist the Administrative Assistant on truancy issues

• Help students develop a positive behavior through a student discipline management system.

• Provide for uniform enforcement of school rules and oversee appropriate and reasonable student discipline.

• Encourage planning of innovative disciplinary approaches, assist teachers in implementing such efforts when appropriate.

• Illustrate understanding of school and community needs and begin activities to meet those needs.

• Conduct regular school culture walkthroughs to maintain a high bar of excellence.

• Partner with social workers and the teaching community, as necessary to provide advisory support on positive behavior intervention systems, and/or school wide behavior programs.

• Support the implementation of positively oriented behavior plans for individual students.

• Manages the documentation of all student behavioral concerns, including in school and out of school suspensions.

ANNE BIBEAULT Page 2

Special Education Paraprofessional 2013 - 2017

Provides assistance as a One-on-One Aide to a Special Education student, interacting with teachers and his parents to assure that he receives a worthwhile educational experience

• Assists the teachers in this student’s classes throughout the day

• Coordinates substitute teacher assignments daily; creates and emails an Excel spreadsheet each morning to inform the staff of the substitute teacher assignments; communicates throughout the day with teachers who need substitutes for particular classes, fielding questions and making decisions NORTH ATTLEBORO SCHOOL SYSTEM, NORTH ATTLEBORO, MA 1999 – 2013 Held several positions throughout 14 years in the North Attleboro school system including: Administrative Assistant (one year); One-on-One Aide for a first grade Special Education Student; Paraprofessional in the Kindergarten classroom; Permanent Substitute Teacher (five years); Substitute Teacher in all grades with a high concentration in Special Education; Virtual High School Site Coordinator (three years)

• Developed the curriculum and taught a semester course in Creative Writing

• Developed and implemented the school system’s Virtual High School Program A D D I T I O N A L E X P E R I E N C E

MOTOROLA, Mansfield, MA 1994 – 1999

Buyer and Customer Service Representative

• Served on product development teams, rolling out new products to management and the sales team

• Worked on a team to develop a program in which Customer Service representatives could manage the inventories of modems for all of the cable company customers

• Visited the key sites of each cable company customer to present to them about the cost effectiveness of allowing Motorola to manage their inventories

• Served as one of the Customer Service Representatives who managed inventories for customer locations

• Responsible for the inventories of parts used in manufacturing the modems manufactured in Motorola’s Singapore facility

• Negotiated contracts with vendors supplying the parts

• Gained experience in all aspects of the business office including Accounts Receivable, Accounts Payable, payroll, customer service, and office management

E D U C A T I O N

Bachelor of Science in Business Administration, BRYANT COLLEGE, Smithfield, RI 1986

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