MICHELLE MCDANIEL

903-***-**** adw0kk@r.postjobfree.com

WORK EXPERIENCE

LOVES TRAVEL STOPS January 2022 to Current

Restaurant General Manager

Coordinated and oversaw staff and restaurant operations reorganization

Handle customer and vendor issues

Schedule deliveries and update inventory

Updated and reorganized customer facing marketing, optimizing overall look and increasing customer engagement for sales and specials

Employee training, including promotional procedures and customer service improvement and saw customer complaints decrease storewide

Increased weekly sales average from $6000 to over $9000

Increased margins from average of 23% to over 50% weekly

Brief time off for medical issues

I took advantage of downtime over the pandemic (2019-2022) to address an injury I suffered during my military service.

KELLER WILLIAMS REALTY, Fort Worth, TX July 2017 to July 2019

Realtor

Responsible for approving omnichannel marketing for local homes

Communicated with sellers, buyers, and renters to understand property needs, timeline, and budget

Scheduled showings with potential buyers and renters, walked them through properties provided location details

Successfully sold and rented homes and commercial properties, earning a large percentage share of firm’s business

Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies

Provided solutions to client real estate needs via self-marketing/promotion/networking

Facilitated paperwork such as closing statements, deeds, contracts, purchase agreements, and leases to increase efficacy by 15%

RISE NO3, Fort Worth, TX July 2017 to March 2019

Server

Lead Server in fine dining French food

Ensured customer satisfaction by remaining accessible and friendly, handling elevated customer service issues/resolving them prior to escalation

Upsold menu items and promotions, increasing location revenue and personal sales

Built rapport with a diverse range of customers, managers, and colleagues

Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.

Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

Success multitasking while remaining professional and courteous in fast-paced environments.

LOVE'S TRAVEL STOPS & COUNTRY STORES, Domino, TX June 2016 to 2017

Restaurant General Manager

Opened a new store, while helping train all new employees and management

Implemented strong customer service culture within our family of staff

Resolved customer and vendor issues

Schedule deliveries and updated inventory

Updated and reorganized customer facing marketing, optimizing overall look and increased customer engagement for sales and specials

MILITARY SERVICE

Branch: US Navy, Service Country: United States, Rank: E2, Honorable Discharge/ Disabled Veteran, March 1994 to August 1995

SKILLS

Customer service

Inside/outside sales

Human Resources

Management

Excellent written/oral communicator

Tech Savvy

Growth-motivated

Team Player

Quick Learner

Highly Organized

Extremely Reliable

MS Office

Google Suite

Adobe Suite

IOS

CMS/CRM

Contact this candidate