P

Randy Perez

210-***-*****

perezrandy****@gmai

l.com

San Antonio, TX 78237

SUMMARY

Dedicated Crew Leader lends over 9 years experience to overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and optimal workflows. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Performance Evaluations

Line Management

Onboarding and Training

Teamwork and Collaboration

Work Task Assignments

Delegating Work

Staff Support

Proactive Problem Solving

Written and Verbal Communication

Crew Management

OSHA Requirements

Work Planning and Prioritization

Safety-First Mentality

Physical Agility and Coordination

Problem-Solving

Worksite Safety and Maintenance

Loading and Unloading Systems

Material Loading and Unloading

Punctual and Dependable

Hand and Power Tool Operation

Problem Solving

Physical Strength and Stamina

Attention to Detail

Superior Work Ethic

Heavy Lifting

Situational Awareness

Large-Scale Measurement

Heavy Machinery Operation

Team Player

Loading and Unloading

Hand and Power Tools

Verbal Communication

Crew Coordination

Forklift Operator Certification

Verbal and Written Communication

Palletizing

PPE Compliance

Time Management

Critical Thinking

Load Inspection

Skid, Platform and Car Emptying

Production Support

Pallet Disassembly and Assembly

Operation Monitoring

Storage and Stacking

Problem Anticipation and Resolution

Forklift Operation

OSHA Compliance

Good Depth Perception

Fast Reaction Time

EXPERIENCE

Conversion Crew Lead

San Antonio, TX

Spurs Sports & Entertainment/ Jun 2014 to Apr 2023 Managed multiple employees in various job tasks throughout phases of project completion.

Delegated daily tasks to team members to optimize group productivity. Enforced safety mandates and OSHA restrictions with good leadership skills. Performed demanding physical work over extended periods and modeled positive attitude.

Understood how to operate and maintain job site equipment safely and for maximum productivity.

Loaded materials and tools into vehicles and unloaded upon arrival at jobsites. Displayed high standards for quality workmanship and routinely double-checked work. Gained independent working skills and guided and mentored less experienced team members.

Read plans, instructions or specifications to determine work activities. Operated equipment with strong focus on safety and ground communication. Loaded or unloaded building materials to distribute machinery or tools. Demonstrated best safety practices working at heights and lifting various objects. Learned and mastered skilled trade specialties under guidance of expert mentors. Coordinated phases of construction projects from inception to completion. Trained, mentored and motivated employees to maximize team productivity. Oversaw implementation of procedures, goals and objectives within operations. Built strong operational teams to meet process and production demands. Coordinated with other supervisors, combining group efforts to achieve goals. Discussed job performance problems with employees, identifying causes and issues to find solutions.

Delegated work to staff, setting priorities and goals. Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Guided employees in handling difficult or complex problems. Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Recruited, interviewed and selected employees to fill vacant roles. Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

Recommended solutions related to staffing issues and proposed procedural changes to managers.

Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.

Collaborated with subordinate managers to assess needs and optimize activities. Assessed upcoming projects to forecast projected resource requirements. Managed administrative staff and trained new hires on office procedures and policies. Identified problems in operations process, applying effective solutions such as gathering all resources and delegating the plan of action with team members. Inspected production areas to identify and correct unsafe or unauthorized practices. Implemented security policies and procedures to protect company assets from theft, loss, or damage.

Maneuvered forklift over and around loaded pallets, boxes and other materials. Moved freight, stock and other materials to and from storage and production areas and loading docks.

Maintained current forklift training and certification as required by company policies. Communicated with supervisor and other warehouse staff to coordinate work. Unloaded incoming items from trucks and rail cars and transported materials to staging area.

Inspected lifts before use to prevent damage to goods. Transported material to correct locations and documented inventory changes. Checked shipments for damaged or incorrect items.

Reported safety and quality issues to management.

Tied and secured loads to prevent shifting or damage to items. Operated power material handling equipment to accurately select and palletize loads. Prepared finished stock for shipment by identifying, pulling and packing product. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.

Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

Relocated goods from dock area to appropriate storage locations. Secured loads on pallets to minimize damage and worker injuries. Communicated with team members to coordinate efficient and accurate movements. Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.

Moved levers or controls of lifting devices to load, unload or stack material. Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.

Positioned lifting devices to secure material or products for transport to designated areas.

Estimated weights, heights and centers of balance to make precise placements. Inspected product load for accuracy to foster timely and complete delivery. Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action. Noted and recorded receipt of materials on drivers' paperwork. Weighed materials or products to record data on tags or labels. Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.

Scheduled or performed needed maintenance on equipment to promote longevity of use.

Signaled workers to discharge, dump or level materials. Followed safe practices to mix and apply chemicals. Followed maps and GPS systems to promptly complete tasks. Barback Busser

San Antonio, TX

Hard Rock Casino/ Aug 2007 to Jul 2012

Cleared tables to maintain high turnover rate and minimize wait times. Followed safety and sanitation guidelines in accordance with local health regulations. Wiped down and cleaned chairs, booths and highchairs. Maintained table settings by removing courses, replacing utensils and refilling beverages.

Observed tables to tend to guest needs and identify customer service opportunities. Helped employees complete required activities during peak periods. Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.

Expedited food to tables to assist servers during busy periods. Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.

Swept and mopped front-of-house and back-of-house floors using various tools. Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.

Notified manager of issues with equipment or breakage. Restocked condiments and drink station supplies to maintain customer satisfaction. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Effectively multitasked within fast-paced environment. Worked in close collaboration with team members to ensure customers received high-quality service.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Greeted guests with friendliness and professionalism. Cleaned up spills and broken glassware and safely disposed of sharp pieces. Maintained clean and orderly appearance throughout kitchen and dining area. Removed trays and stacked dishes for return to kitchen after finished meals. Stocked service stations with ice, napkins and straws. Supported serving staff in delivering accurate and well-presented food orders. Filled and served various beverages for customers. Made friendly conversation with customers to provide enjoyable bar experience. Stocked customer service stations with paper products or beverage preparation items. Participated in ongoing training to enhance job skills and knowledge. Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.

Asked customers about meals to assess satisfaction and collect vital feedback. Stocked displays with new and transferred merchandise. Greeted frequent visitors by name and explained new promotions. Oversaw inventory in buffet and reported replacement needs to kitchen management. EDUCATION AND TRAINING

High School Diploma

Fox Technical High School May 2004

San Antonio, TX

Only made it to the 11th grade due to not having a stable home or parents

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