Forklift Operator Customer Service
Resume:
P
Randy Perez
perezrandy****@gmai
l.com
San Antonio, TX 78237
SUMMARY
Dedicated Crew Leader lends over 9 years experience to overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and optimal workflows. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS
Performance Evaluations
Line Management
Onboarding and Training
Teamwork and Collaboration
Work Task Assignments
Delegating Work
Staff Support
Proactive Problem Solving
Written and Verbal Communication
Crew Management
OSHA Requirements
Work Planning and Prioritization
Safety-First Mentality
Physical Agility and Coordination
Problem-Solving
Worksite Safety and Maintenance
Loading and Unloading Systems
Material Loading and Unloading
Punctual and Dependable
Hand and Power Tool Operation
Problem Solving
Physical Strength and Stamina
Attention to Detail
Superior Work Ethic
Heavy Lifting
Situational Awareness
Large-Scale Measurement
Heavy Machinery Operation
Team Player
Loading and Unloading
Hand and Power Tools
Verbal Communication
Crew Coordination
Forklift Operator Certification
Verbal and Written Communication
Palletizing
PPE Compliance
Time Management
Critical Thinking
Load Inspection
Skid, Platform and Car Emptying
Production Support
Pallet Disassembly and Assembly
Operation Monitoring
Storage and Stacking
Problem Anticipation and Resolution
Forklift Operation
OSHA Compliance
Good Depth Perception
Fast Reaction Time
EXPERIENCE
Conversion Crew Lead
San Antonio, TX
Spurs Sports & Entertainment/ Jun 2014 to Apr 2023 Managed multiple employees in various job tasks throughout phases of project completion.
Delegated daily tasks to team members to optimize group productivity. Enforced safety mandates and OSHA restrictions with good leadership skills. Performed demanding physical work over extended periods and modeled positive attitude.
Understood how to operate and maintain job site equipment safely and for maximum productivity.
Loaded materials and tools into vehicles and unloaded upon arrival at jobsites. Displayed high standards for quality workmanship and routinely double-checked work. Gained independent working skills and guided and mentored less experienced team members.
Read plans, instructions or specifications to determine work activities. Operated equipment with strong focus on safety and ground communication. Loaded or unloaded building materials to distribute machinery or tools. Demonstrated best safety practices working at heights and lifting various objects. Learned and mastered skilled trade specialties under guidance of expert mentors. Coordinated phases of construction projects from inception to completion. Trained, mentored and motivated employees to maximize team productivity. Oversaw implementation of procedures, goals and objectives within operations. Built strong operational teams to meet process and production demands. Coordinated with other supervisors, combining group efforts to achieve goals. Discussed job performance problems with employees, identifying causes and issues to find solutions.
Delegated work to staff, setting priorities and goals. Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Guided employees in handling difficult or complex problems. Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Recruited, interviewed and selected employees to fill vacant roles. Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
Collaborated with subordinate managers to assess needs and optimize activities. Assessed upcoming projects to forecast projected resource requirements. Managed administrative staff and trained new hires on office procedures and policies. Identified problems in operations process, applying effective solutions such as gathering all resources and delegating the plan of action with team members. Inspected production areas to identify and correct unsafe or unauthorized practices. Implemented security policies and procedures to protect company assets from theft, loss, or damage.
Maneuvered forklift over and around loaded pallets, boxes and other materials. Moved freight, stock and other materials to and from storage and production areas and loading docks.
Maintained current forklift training and certification as required by company policies. Communicated with supervisor and other warehouse staff to coordinate work. Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Inspected lifts before use to prevent damage to goods. Transported material to correct locations and documented inventory changes. Checked shipments for damaged or incorrect items.
Reported safety and quality issues to management.
Tied and secured loads to prevent shifting or damage to items. Operated power material handling equipment to accurately select and palletize loads. Prepared finished stock for shipment by identifying, pulling and packing product. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Relocated goods from dock area to appropriate storage locations. Secured loads on pallets to minimize damage and worker injuries. Communicated with team members to coordinate efficient and accurate movements. Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
Moved levers or controls of lifting devices to load, unload or stack material. Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
Positioned lifting devices to secure material or products for transport to designated areas.
Estimated weights, heights and centers of balance to make precise placements. Inspected product load for accuracy to foster timely and complete delivery. Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action. Noted and recorded receipt of materials on drivers' paperwork. Weighed materials or products to record data on tags or labels. Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
Scheduled or performed needed maintenance on equipment to promote longevity of use.
Signaled workers to discharge, dump or level materials. Followed safe practices to mix and apply chemicals. Followed maps and GPS systems to promptly complete tasks. Barback Busser
San Antonio, TX
Hard Rock Casino/ Aug 2007 to Jul 2012
Cleared tables to maintain high turnover rate and minimize wait times. Followed safety and sanitation guidelines in accordance with local health regulations. Wiped down and cleaned chairs, booths and highchairs. Maintained table settings by removing courses, replacing utensils and refilling beverages.
Observed tables to tend to guest needs and identify customer service opportunities. Helped employees complete required activities during peak periods. Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Expedited food to tables to assist servers during busy periods. Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Swept and mopped front-of-house and back-of-house floors using various tools. Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
Notified manager of issues with equipment or breakage. Restocked condiments and drink station supplies to maintain customer satisfaction. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Effectively multitasked within fast-paced environment. Worked in close collaboration with team members to ensure customers received high-quality service.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Greeted guests with friendliness and professionalism. Cleaned up spills and broken glassware and safely disposed of sharp pieces. Maintained clean and orderly appearance throughout kitchen and dining area. Removed trays and stacked dishes for return to kitchen after finished meals. Stocked service stations with ice, napkins and straws. Supported serving staff in delivering accurate and well-presented food orders. Filled and served various beverages for customers. Made friendly conversation with customers to provide enjoyable bar experience. Stocked customer service stations with paper products or beverage preparation items. Participated in ongoing training to enhance job skills and knowledge. Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Asked customers about meals to assess satisfaction and collect vital feedback. Stocked displays with new and transferred merchandise. Greeted frequent visitors by name and explained new promotions. Oversaw inventory in buffet and reported replacement needs to kitchen management. EDUCATION AND TRAINING
High School Diploma
Fox Technical High School May 2004
San Antonio, TX
Only made it to the 11th grade due to not having a stable home or parents
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