Customer Service Accounting Specialist

Karen Smith Little Rock, AR, ***** * 909-***-**** * *********@*****.***

WORK HISTORY

HORNE, 05/23/2022 – Present

PRIORITY TITLE & ESCROW

Jan 2021 - Feb 2022

WFG NATIONAL TITLE COMPANY,

Aug 2020 - Dec 2020

OLD REPUBLIC TITLE

Sr. Dec 2019 - Jul 2020

USA TODAY, Ontario, CA

May 2014 - Nov 2019

LERETA PROPERTY TAX & FLOOD SERVICES-

May 2014

AREAS OF EXPERTISE

*Soft Pro

*Title Company systems: T.E.S. and 3PL

systems.

*Fraud Guard – DataVerify

*Property tax and flood service systems:

Encompass, Calyx Point, Doc Magic, Pro V and

Compliance Ease

*Automated underwriting systems: Desktop

Underwriter (DU) and Loan Prospector (LP)

Interpret Payoff Statements, Tax Cert and CDs

EDUCATION

RCC

Pursuing BS Business Administration - Finance

(Spring 1987 and Summer 2020)

CHAFFEY COMMUNITY COLLEGE

Alta Loma, CA

AA Business Accounting (May 1984)

YEARS OF EXPERIENCE

10+years of experience facilitating closing

process from acceptance of purchase

contract through issuance of title

insurance policy.

CERTIFICATIONS / TRAININGS

Microsoft Certified Solutions Expert, Project

Management – Preventing Scope Creep, Being an

Effective Team Member, Customer Service

Foundations, Writing Email, Using Questions to

Foster Critical Thinking and Curiosity

PROFESSIONAL AFFILIATIONS

N/A

Time Commitment

100% as Needed

RELEVANT AND RELATED EXPERIENCE

Senior Associate-Monitoring Analyst; CDBG;

Dec 2022 to present

Oversees monitoring and quality assurance for GLO's CDBG-DR programs.

Reviews GLO and subrecipients' implementation of HUD programs, including single and multi-family housing, economic revitalization, infrastructure, and planning studies. Reviews areas of allowability, eligibility, cash management, equipment, period of performance, matching, procurement, reporting, environmental, acquisition, personally identifiable information, sensitive personal information, and Davis-Bacon. Accounting Specialist (Mid-Senior Level) –

Government Services, May 2022 to Dec 2022

Responsible for quality control test of applicant eligibility determinations based on program requirements.

Conduct quality control test of applicant income threshold determination for participants in mortgage assistance benefit program.

Ensure process and policy standards are followed to meet program compliance requirements

Validate program pathway eligibility in accordance of program policy and procedures

Identify and discuss issues and proposed solutions with leadership.

Monitor and maintain applicant electronic files through progression of file lifecycle

Process Loan Modification data through programmatic portals to ensure correct application of program funding.

Effectively communicate identified compliance issues and corrective actions to analysts, elevate training needs as needed. Apply critical thinking and problem solving to complete applicant files.

Ability to work independently in a remote environment, seeking and offering assistance when needed.

Performs other duties as required.

K

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