Customer Service Business Analyst

STACEY HORWATT

*************@*****.*** 215-***-**** Langhorne, PA 19047

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Employee Training

Cost Control and Budgeting

Work Planning and Prioritization

Resources Allocation

Issue Resolution

Verbal and Written Communication

Relationship Building

Team Leadership

Experience

LS Land Construction, LLC Langhorne, PA

Landscaping Business Owner and Operator

04/2018 - Current

Successfully own and operate a landscaping business that offers a variety of services including grass cutting, aeration, hardscaping, snow removal, and more.

Manage accounts receivable, accounts payable, and billing processes to ensure timely and accurate payment processing.

Develop and maintain positive relationships with clients, ensuring their satisfaction with services and addressing any concerns or issues in a timely and professional manner.

Lead a team of employees, providing training, coaching, and performance feedback to ensure high-quality service delivery.

Maintain equipment, inventory, and supplies to ensure efficient operations and minimize downtime.

LA Fitness Bensalem, PA

Fitness Instructor

11/2017 - Current

Coached and encouraged participants during exercises and routines.

Recommended modifications of exercises to help participants avoid injuries.

Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.

Observed participants during classes, watching for issues and incorrect techniques.

Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.

John Miller Carpet Service, Inc Langhorne, PA

Office Manager

07/2007 - 04/2018

Managed daily office operations, including answering phone calls, responding to emails, and coordinating schedules for the team.

Purchased and maintained office supplies, ensuring that inventory levels were adequate and supplies were readily available when needed.

Processed payments for bills and invoices, accurately recording expenses and maintaining financial records.

Handled customer billing and invoicing, ensuring timely and accurate payment processing.

Wrote and distributed workers' paychecks, ensuring that all employees were paid on time and in accordance with company policies.

Developed and implemented administrative procedures to streamline operations and improve efficiency.

Decreased office expenses by 30%.

NCO Financial Systems Horsham, PA

Business Analyst

12/2001 - 06/2007

Analyzed existing processes and systems, and identified area for change.

Gathered information with clients and documented specifications for programs to be written.

Oversaw all aspects of the project, from inception through development, testing and implementation.

Coordinated project with programmers, answered any questions and worked with programmers on project problem resolution.

Worked on full company conversions.

Worked on any problems that arose with the system or programs.

Pennco Tech Bristol, PA

Computer Programming Instructor

07/1998 - 11/2001

Instruct computer programming students in Access, C/C++, COBOL, Excel, HTML, JavaScript, Networking (Novell Netware and Microsoft 2000 server), Quick Basic and Visual Basic 6.

Debugging student applications.

Developed lesson plans for the computer programming curriculum.

National Computer Systems Horsham, PA

Computer Programmer

04/1997 - 06/1998

Wrote C++ programs to accompany scanner applications.

Education and Training

Pennco Tech Bristol, PA

Associate Degree

04/1997

C, C++, COBOL, dBase IV, Novell Netware, RPG, Turbo Pascal, Quick Basic and Visual Basic 5.

Accomplishments

Developed a patient and empathetic approach to teaching through experience working with students of diverse backgrounds and learning needs.

Self-taught in VB6, HTML, JavaScript, Java Applets and Microsoft Office.

Highly organized and efficient, able to multitask and prioritize responsibilities to ensure timely and accurate completion of tasks.

Strong attention to detail and ability to maintain a neat and orderly workspace, resulting in improved efficiency and productivity.

Thrived in a remote work setting, consistently meeting or exceeding expectations and taking initiative to ensure successful completion of projects.

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