VIRGINIA A. MCCONNON

Wellington, FL ***** ~ Phone: 561-***-**** ~ Email: adw0gg@r.postjobfree.com

OFFICE ADMINISTRATIVE ASSISTANT, offering 10+ years’ experience in multiple industries specializing in product knowledge, organizational leadership, utilization and operation of office equipment, employee training and supervision, office operations, document management and data management providing superior customer service

Effective Communicator

Client Services

Staff Supervision

Product Knowledge

Document Management

Efficient Multitasker

Data Management

Maintenance of Office Records

Staff Training and Support

Attention to Detail

Efficient Prioritization Skills

Internal and External Correspondence

Effective Organizational Skills

Proficient in Apple OS, MS Word & Excel

EMPLOYMENT HISTORY

Good Samaritan Medical Center ER Dept 1/4/23-3/31/23

Patient Registration Representative

Assumes responsibility and accountability for greeting collecting and processing all incoming patient information to gather the necessary demographic requirements in accordance with all regulations and hospital policies to provide care for the patients, procure reimbursement verification from third parties, and maintain records appropriately. Has a willingness to be cross-trained and will float to other areas or departments if the need arises.

Programs used PAS, CERNER, PAI, Phreessia

Beachside Detox 2021-2022

Receptionist/Admin/Intake/Case manager

Answer phones, sort mail, admin projects per owner, ordering supplies, helping with any department that is in need.

Northlake Recovery 2019-2021

Lead Behavioral Health Technician / Intake Coordinator

Compiled shift notes from subordinate techs to notify Therapist and Medical team of daily activities and client’s behavior.

Documented detailed client observations and activities in “Sunwave”database for interaction with, and to the extent required, use by health services (nursing), clinical (therapists) and facility operations departments.

Identified client crisis conditions and provided appropriate interventions based on training and experience.

Recognized more severe client emergencies, assisting medical staff as directed.

Supervised and conducted client intake and discharge activities ensuring clients attended scheduled group meetings as required.

Maintained confidentiality of patient information and records, as required by law and company policies.

United Recovery Project (URP DETOX), Riviera Beach, FL 2018 - 2020

Lead Behavioral Health Technician

Compiled shift notes from subordinate techs to notify Therapist and Medical team of daily activities and clients behavior.

Documented detailed client observations and activities in “Kipu” database for interaction with, and to the extent required, use by health services (nursing), clinical (therapists) and facility operations departments.

Identified client crisis conditions and provided appropriate interventions based on training and experience.

Recognized more severe client emergencies, assisting medical staff as directed.

Supervised and conducted client intake and discharge activities ensuring clients attended scheduled group meetings as required.

Maintained confidentiality of patient information and records, as required by law and company policies.

Faith Farm Ministries, Boynton Beach, FL 2012 - 2014

Reception and Customer Service Representative

Performed the duties in a front-desk position at a long-term-care facility.

Prepared application for services and conducted intake for new clients providing support to the Intake Counselor.

Greeted and assisted guests and new arrivals; monitoring switchboard, routing inquiries to appropriate personnel and providing office support as needed.

Griffin Dewatering, Pompano Beach 2006 - 2008

Office Manager

Managed the front office in providing assistance to Representatives of Construction Companies in providing rental services.

Maintained respect for abilities to take initiative, identifying required actions.

Processed Collections and maintained data and reports managing general business correspondence on a daily basis.

Maintained and managed recordkeeping and records maintenance of Fleet Service Vehicles.

Scheduled and coordinated of business meetings as needed.

Utilized and operated office equipment to conduct daily activities and processed inventory on a weekly and monthly basis.

Provided assistance with general accounting, payroll, billing, accounts receivable, deposits and collections; and other administrative support to senior staff, as needed.

GL Homes, Boynton Beach, FL 2004 - 2006

Administrative Assistant

Functioned effectively in a high-volume, fast-paced construction office primarily focusing on administrative support and customer service.

Routed and/or responded to incoming calls and walk-ins, including assistance in resolution of sub-contractor issues and permit processing.

EDUCATION AND TRAINING

High school Diploma - General Education, North East High school, St. Petersburg, Florida

Certification – Credential Alcoholic and Substance Abuse Counselor (CASAC-T), Outreach Training Institute, Richmond Hill, NY

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