Service Representative Administrative Assistant
Resume:
VIRGINIA A. MCCONNON
Wellington, FL ***** ~ Phone: 561-***-**** ~ Email: ****************@*****.***
OFFICE ADMINISTRATIVE ASSISTANT, offering 10+ years’ experience in multiple industries specializing in product knowledge, organizational leadership, utilization and operation of office equipment, employee training and supervision, office operations, document management and data management providing superior customer service
Effective Communicator
Client Services
Staff Supervision
Product Knowledge
Document Management
Efficient Multitasker
Data Management
Maintenance of Office Records
Staff Training and Support
Attention to Detail
Efficient Prioritization Skills
Internal and External Correspondence
Effective Organizational Skills
Proficient in Apple OS, MS Word & Excel
EMPLOYMENT HISTORY
Good Samaritan Medical Center ER Dept 1/4/23-3/31/23
Patient Registration Representative
Assumes responsibility and accountability for greeting collecting and processing all incoming patient information to gather the necessary demographic requirements in accordance with all regulations and hospital policies to provide care for the patients, procure reimbursement verification from third parties, and maintain records appropriately. Has a willingness to be cross-trained and will float to other areas or departments if the need arises.
Programs used PAS, CERNER, PAI, Phreessia
Beachside Detox 2021-2022
Receptionist/Admin/Intake/Case manager
Answer phones, sort mail, admin projects per owner, ordering supplies, helping with any department that is in need.
Northlake Recovery 2019-2021
Lead Behavioral Health Technician / Intake Coordinator
Compiled shift notes from subordinate techs to notify Therapist and Medical team of daily activities and client’s behavior.
Documented detailed client observations and activities in “Sunwave”database for interaction with, and to the extent required, use by health services (nursing), clinical (therapists) and facility operations departments.
Identified client crisis conditions and provided appropriate interventions based on training and experience.
Recognized more severe client emergencies, assisting medical staff as directed.
Supervised and conducted client intake and discharge activities ensuring clients attended scheduled group meetings as required.
Maintained confidentiality of patient information and records, as required by law and company policies.
United Recovery Project (URP DETOX), Riviera Beach, FL 2018 - 2020
Lead Behavioral Health Technician
Compiled shift notes from subordinate techs to notify Therapist and Medical team of daily activities and clients behavior.
Documented detailed client observations and activities in “Kipu” database for interaction with, and to the extent required, use by health services (nursing), clinical (therapists) and facility operations departments.
Identified client crisis conditions and provided appropriate interventions based on training and experience.
Recognized more severe client emergencies, assisting medical staff as directed.
Supervised and conducted client intake and discharge activities ensuring clients attended scheduled group meetings as required.
Maintained confidentiality of patient information and records, as required by law and company policies.
Faith Farm Ministries, Boynton Beach, FL 2012 - 2014
Reception and Customer Service Representative
Performed the duties in a front-desk position at a long-term-care facility.
Prepared application for services and conducted intake for new clients providing support to the Intake Counselor.
Greeted and assisted guests and new arrivals; monitoring switchboard, routing inquiries to appropriate personnel and providing office support as needed.
Griffin Dewatering, Pompano Beach 2006 - 2008
Office Manager
Managed the front office in providing assistance to Representatives of Construction Companies in providing rental services.
Maintained respect for abilities to take initiative, identifying required actions.
Processed Collections and maintained data and reports managing general business correspondence on a daily basis.
Maintained and managed recordkeeping and records maintenance of Fleet Service Vehicles.
Scheduled and coordinated of business meetings as needed.
Utilized and operated office equipment to conduct daily activities and processed inventory on a weekly and monthly basis.
Provided assistance with general accounting, payroll, billing, accounts receivable, deposits and collections; and other administrative support to senior staff, as needed.
GL Homes, Boynton Beach, FL 2004 - 2006
Administrative Assistant
Functioned effectively in a high-volume, fast-paced construction office primarily focusing on administrative support and customer service.
Routed and/or responded to incoming calls and walk-ins, including assistance in resolution of sub-contractor issues and permit processing.
EDUCATION AND TRAINING
High school Diploma - General Education, North East High school, St. Petersburg, Florida
Certification – Credential Alcoholic and Substance Abuse Counselor (CASAC-T), Outreach Training Institute, Richmond Hill, NY
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