Customer service, inbound associate, Microsoft Office, computer softwa
Resume:
Ken'Juan Fitzgerald
Excellent team member and collaborator
Cartersville, GA 30120
*******.**********@*****.***
I am seeking employment where I can use my hard-working ethic, skills, and leadership to grow and expand in a company that has a stimulating and challenging environment and to obtain a position where my skills can be utilized to benefit your company. Authorized to work in the US for any employer
Work Experience
Receiving Clerk/Material Handler
Textron Specialized Vehicles - Cartersville, GA
August 2022 to February 2023
• Receive product and verify bill of lading
• Enter P.O into Sap system to show received in to warehouse from carrier.
• Once T.O. Is confirmed I am responsible for labeling material and place in its correct location populated by handheld scanner.
• Document all materials handled by paper log for accuracy and Record upkeep. Telephony Customer Service Representative
Carmax Auto Finance
March 2022 to July 2022
• Take incoming phone calls from customers and answer questions regarding his/her account.
• Resolve any customer issues with their account, and partner with a manager if necessary.
• Educate customers regarding their account, finance charges accrual, late fees, credit reporting, payment options and account management options all while annotating accounts in inter-company systems to document all interactions.
• Work with other departments/personnel where necessary to resolve customer concerns within the guidelines of company policies
Receiving Material Handler/Forklift Operator
Wellmade Floor Coverings
October 2021 to March 2022
• Experienced Shipping and receiving forklift operator
• Assisted with starting up company.
• Operate forklift to unload raw materials from trucks to staging.
• Created Spreadsheets Using Microsoft excel and Office for shipping and receiving logging.
• Assist Production with materials used for production and move finished product to appropriate locations.
• Stage Raw materials from warehouse to extruder machines for production.
• Certified logistics Associate-CLT
• Work closely under supervisor to safely and efficiently get production started for operations. Reach Truck Driver
Zep Distribution Inc
September 2020 to October 2021
Order Picker using stand up Forklift In shipping Department . Using RF scanner for inventory allocation. Pick, Pack, Check orders matching invoices
and Ship Orders.
Shipping and Receiving Intern
Earle C Clements Job Corps Center - Morganfield, KY October 2018 to July 2019
• Certified Logistics Associate Certification
• This was a trade school opportunity while achieving Ged. Creeler Heatset Operator
Beaulieu of America - Calhoun, GA
February 2015 to February 2017
Creel textile machines to change style of yarn or to replace exhausted yarn packages. Place yarn packages on spindle of creel, according to supervisor's instructions, color-coded spools, or number on yarn packages. Observe creel to detect yarn breaks and machine malfunctions. McDonalds Crew Trainer
McDonald's - Emerson, GA
May 2011 to January 2013
• Train Crew Members According to (SOP)
• Performed daily cleaning duties.
• Drive-Thru service & Front register.
• Provided Great customer service and satisfaction Education
Associate in Science (AS) in Business Administration Georgia Highlands College - Cartersville, GA
February 2023 to Present
GED in General Studies
Earle C. Clements Job Corps Academy - Morganfield, KY July 2019
Skills
• Advanced Leadership Certification
• Forklift Certification
• Basic Technology Certification
• Customer Service Training
• Shipping & Receiving
• Order fulfillment
• Pallet Jack
• Microsoft Office (8 years)
• Warehouse Experience
• Microsoft Word
• Logistics
• Reach Truck
• SAP
• RF Scanner
• interaction desktop (Less than 1 year)
• Computer Networking
• Telephony
• Order Picker
Certifications and Licenses
Certified Forklift Operator
Assessments
Work Style: Reliability — Highly Proficient
October 2018
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Working with MS Word documents (intermediate) — Highly Proficient January 2020
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Highly Proficient
Forklift safety — Proficient
August 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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