Title Clerk Processing Specialist

Tonya Adams

404-***-**** * ** Tiburon Court, Lithonia, GA 30038 * **********@*******.***

Seasoned administrative professional and Title Clerk. Strong analytical and organizational skills, self-motivated leader with a record of success in troubleshooting, problem solving and team motivation.

Professional Experience

U.S. Auto Sales, Inc. – Duluth GA 08/2018 - Current

Promoted to elevated positions though out my tenure, including Title Clerk, Title Clerk I and Title Clerk II

Routinely recognized by management as a vital team asset and the “go-to” person when questions arise in both verbal and written reviews along with being awarded the U.S. Auto Eagle Award

Title Clerk II

Processed primarily GA and AL registrations while assisting with challenging registrations for FL, NC, SC, and TN deals to ensure timely registration

Handled escalated title issues by collaborating with dealers and regulatory agencies to resolve issues

Hands on approach to all aspects of departmental duties and assisted in cross training staff

Prepare daily and weekly departmental reports and internal audits to provide visibility to upper management

Assisted management with the development and implementation of process improvements to improve efficiency

Understand and able to perform all duties within the department

Accounts payable to local and out of state DMV

Title Clerk I

Processed vehicle registrations for GA, FL, NC, SC, TN, and AL deals with an average of 1,000-1,200 timely registrations per month

Register deals and process vehicle registration in TitleTec, DDI Technology, Dealertrack, and/or shipping original registration documents directly to the DMV

Review all title documentations and obtain appropriate signatures and match titles to registration documents

Organize all incoming registration documents and titles and enter necessary data into system of record

Assisted customers who relocate to different states in transferring their registrations

Compiled report data to identify, process and send out Total Loss Insurance and Paid In Full account titles

Read and comprehend all DMV regulations and charges

Title Clerk – Inventory, Trade and Auction Titles / Finance Administration

Answer high volume emails and incoming calls regarding titles from customers, dealers, auctions, etc.

Managed original finance contracts and prepare custodian files and data reports for submission to banks

Prepared daily audits and bank custodian reports to ensure portfolio management and accessibility of funds

Served as liaison between internal dealerships, accounting teams, bank custodians at DBank and Wells Fargo

Manage all titles of vehicles traded in by following up with dealerships, customers, and/or lending institutions

Initiated internal and external payoffs for traded in vehicles

Audit vehicle inventory titles and follow up on outstanding titles with auctions, state entities, dealerships, customers and lending institutions

Assisted with floorplan audits conducted by outside floorplan agency

Manage all titles of vehicles and correct title errors by following up with dealership, auctions, customers, lending institutions and state entities

Secure Title Administration – Title Processor / Data Entry Correction 11/2017 – 08/2018

Recognized by management for regularly excelling in my role and assisting others

Reviewed and corrected vehicle title issues

Entered data from vehicle titles though out the United States into in system of record

Verified and entered vehicle VIN, Year, Make and Model, along with lien holder information if applicable

Compiled data and prepared daily, weekly and monthly departmental reports

Assurant Specialty Property – Hazard Processing Specialist 03/2008 – 08/2017

Review and update complex insurance policies for dwelling, flood and wind provisions

Process customer payments, payment exception refunds, aging and cancellation of policies

Compiled monthly reporting of SLA, service release

Assisted with internal audits and regular reporting

Processed loss draft claims and prepared required documentation

Process and prepare files for daily leverage accounting and reporting

Managed high volume incoming and outgoing calls between insured, agencies and insurance companies

Atlanta Job Corps Center – Student Records Specialist 01/1989 – 09/2007

Coordinated and prepared weekly class scheduling changes and input

Compiled data on new students and assisted with student registration

Prepared orientation of incoming students

Processed financial transactions pertaining to clothing allotment, student pay and expenses

Effectively maintained active files for daily, weekly and monthly regulatory governmental requirements

Worked closely with students, teachers and Job Corp staff in all aspects of daily operations

Computer / Technical Skills

Microsoft Office Products (Word, Excel, and Outlook), DDI Technology EVR and ELT, DealerTrack EVR and ELT, IDMS DealerSocket, Shaw System/Spectrum, AutoStar/Fusion, TitleTec, CVR and numerous internet based technology utilized by a variety of State entities

active Georgia Notary Public

References

Veronica Choate 770-***-**** (former U.S. Auto Sales Titles & Finance Administration Mgr) ********@*****.***

Grace Chang 404-***-**** (former U.S. Auto Sales Title Dept Supervisor) ********@*****.***

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