Project Manager Scrum Master

Rhonda Rowe

Professional Accomplishments, Qualifications and Objectives Summary

●Native born United States Citizen (USC), residing, and serving in Central Ohio (since 2015) to discuss, create, validate, and improve hybrid or remote procurement, project, and program delivery methods (due diligence to goal completion) within mixed methods and frameworks (See certifications below including Agile and Scrum Master Certifications)

●English (native language), German (written and spoken), learning Spanish as a United States Citizen with valid passport and travel

●Exceptional computer related skills: Microsoft Suite, Adobe, Access, Visual Basics, CADcam, SketchUp, etc

●Ability to wear multiple hats in fast paced environments on-site, remote and in hybrid roles

●Create, update, and convert “To Be” requirements as a {Government, Infrastructure and Commercial Construction} Project Manager, gather “AS IS” requirements {within Agile framework (Scrum and mixed project management methods) using adaptive SOPs to conduct JAD sessions, interview, data gathering and conduct meetings} with {stake holders/end users} to translate information into timely complete AutoCAD and Civil 3D construction packages

●Create, review, and update procedures and processes using Microsoft Suite (Project, Edge, Teams) Google Workspace (Earth, Maps, Docs), Adobe, PDF Editors, Snip and Mark up tools, Outlook, Salesforce, DevOps, AutoCAD, Civil 3D, ProjectWise and Custom Company Databases or customized SalesForce databases

●13,000 hours of AutoCAD experience in 2D and 5,000 hours 3D residential, and commercial design and development packages

●3,000 hours of Civil 3D in 2D residential and commercial design and development and 3,000 ProjectWise hour use

●More than 10 years computer diagnostic and problem-solving experience in the construction industry

●More than 15 years general administrative/project management duties in construction and civil engineering (EPCM) firms

Professional Experience

FLUOR: FEMA Sr. Project and Program Delivery Manager (Contractor) March 2021 to Present

Description Program Delivery Management (PDMG) Training and Certifications

Applicant relationship (Liaison Services)

oUnderstanding needs, capabilities and stipulations of property and casualty insurance terms of primary applicant (county and township engineers, constructions crews, mayors, trustees) and ensure that all documentation, including AutoCAD drawings, are properly formatted, scaled, and contain all necessary information for grant submission.

oApproved $675,839.00 grants utilized in Infrastructure and Construction of City, County and Township “Facilities” (Roads, Bridges, Culverts, Embankments, Curbs, Slopes, Utilities and Roadside signage, barricades, and guiderails) in broad formatted government grant applications as a primary point of contact (POC) providing “down to earth” facilitation and coordination of recovery priorities while ensuring strict adherence to evolving to documentation standards

oIdentified eligibility or special considerations concerns and determinations by confirmed documents (ArcGIS Pro - ArcMap & ArcCatalog version 10.8.0, Grants Manager/Dashboard, Adobe, Google, Outlook, and Microsoft apps)

Team Relationship

oAssisted and received assistance in creating and organizing accurate applicant driven data for 27 counties

oWorked one on one with Task Force Officer and Sr. Project Manager to manage detailed damage descriptions and dimensions provided by site inspectors

oCreated and implemented new remote procedures per senior officer’s orders and instructions

Sedona Government Staffing Senior Project and Program Delivery Manager (Full Time Contractor) March 2019 to March 2021

Description Upheld integrity during volatile emergencies in program delivery management, developing, and proposing remote strategies to best serve applicants (described above) and staff, while competently guiding applicants in properly detailed documentation throughout grant application phases. Determined project viability and ensured complete information to financially assist applicants in projects (as described above)

Applicant relationship (Liaison Services)

o39 approved public assistance (PA) disaster recovery grants obtained by enabling 8 applicants in 64 projects in (Scrum/Agile) delivery model directing recovery priorities, reviewing, and utilizing Geotech reports and surveying analysis utilizing PDF editing tools to ensure complete details of disaster related damages, including creating, reviewing, revising, hand drawn and digital maps, scaled drawings, GIS data and photos within grant applications

oWith use of newly learned equipment, technology, government applications, business acumen and reporting procedures independently, professionally, and affably completed 100% of assigned address canvassing procedures to conduct confidential enumerator to respondent, previous direct refusal, previous respondent, or proxy interviews resulting in verified, complete data submittal

Independent Accomplishments

oMastered navigational and situational awareness to conduct measured data dredging

oEnsured previous interview accuracy via respondent and proxy dredged data

oSubmitted complete and timely information to the State of Ohio

Department Head and Site Inspector Relationship

oAssigned to Phase 2 (Damage Intake and Eligibility Analysis (completed work)) and Phase 3 (Costing and Scoping (to be completed work) for all 39 applicants

oReviewed projects from the Standard and Specialized Lanes to ensure consistent quality projects side-by-side with Quality Assurance Specialists (QA)

oSelected to review the Damage Description and Dimension (DDD) for all 39 applicants to ensure accuracy verifying Essential Element of Information (EEI)

oWorked remotely with QAs on project worksheets (PW) to ensure DDD, Scope of Work (SOW) and Cost Estimates were accurately and properly documented for Program Compliance review (for Insurance, Mitigation, and Environmental Planning and Historic Preservation (EHP))

oDeveloped, proposed, initiated remote revision process, and trained staff to remotely revise applicant information (27 Ohio counties) creating a more collaborative environment for Task Force Leaders (TFL), PDMGs, Surveyors and Engineers. This initiative greatly improved staff moral and collaboration and opened the door for me to work closely with QAs to finalize all scoping and costing for projects utilizing the QA checklist while maintaining the DILO/WILO schedule

Team Relationship

oRegular information review to adopt large scale FEMA priorities and assess multiple databases to transition, cross reference, and capture data across operations, and track duplicate applicant claims to prevent denied grants

Primerica of Worthington, OH Financial Advisor/Insurance Liaison (Direct Role Part Time) Aug 2018 to 2020

oProvides insurance, investment, and financial services to middle income families as a financial advisor being fluent in disability, long term care, and annuities.

Allied Housing Solutions Ostrander, OH Program Management Director (Direct Role Part Time) Aug 2019 to Present

Description Upheld integrity in every phase of project management, directing vendors, documenting commercial, agricultural, and residentially zoned properties and plans with an emphasis on close-out and document verification. Advanced in sprint review and retrospective meetings, taking on more business analysis functions within an Agile Framework using scrum meetings to defined undermined costs and raise profits. Introduced AHS to Six Sigma methods enhancing AHS’ ability to utilize mixed methodologies to become both employee and customer centric. Construction industry: Directed project management, oversaw commercial, agricultural, and residentially zoned property development plans with a focus on modernizing internal strategies, adding effective work practices, and standardizing processes that ensure end user satisfaction from a business analysis perspective.

Owner Relationship

oLiaison among owner, stakeholders, development, and construction teams, securing timely payments and prospective, end user and stakeholder satisfaction

oLead brainstorming sessions using illustrations, validated designs, and functional specifications to answer To-Be implementation questions

oCreated, collaborated, and documented (PDF editing tool) internal communications {gathered, explained, and utilized} user requirements and analyzed change orders to ensure accuracy in stakeholder and end user specified and approved project parameters leading to improved billing, invoicing, spreadsheet accuracy with ad hoc reporting and project management in every project phase (using Microsoft Project, SharePoint, Bentley Products, BlueBeam, ProjectWise 365 Google Earth and Maps) to communicate project milestones, addendums/change orders, on time payments and transaction accountability and worked directly with the CEO creating timelines and documenting company goals, increasing attainability

oDemonstrated value by communicating my professional goals, achieving goals, and consistently meeting company goals

Customer relationship

o$300 monthly minimum average pure profit margin utilizing LEAN standards

oObtained $50,000.00 since 2015 and $12,000.00 pure profit per project average

Team relationship

oUsing Azure DevOPs and Microsoft Suite (teams and outlook) to understand and resolving transactions of service providers such as Salesforce to create and resolve user stories associated with errors, lag times and other application development software issues and improvements

oWorking closely within a team to understand the needs of client portal users to ensure users accessibility and effective, user friendly

oMaintained proper auditing to implement and share functional technical and team requirements, conduct, analyse, and correct time sensitive, extensively dredged data {with owner, business development and engineering teams} using {RFI, RFP, change orders and proposal management} to explain {business and construction industry} AS IS systems using Salesforce-ICOMS resulting in maintained 100% success rate of stakeholder engagement.

Allied Housing Solutions Ostrander, OH Sr. Project Manager (Direct Role Full Time) June 2015 to Aug 2019

Demand Planner (DP) relationship

oPresented AutoCAD and Civil 3D plans and developed detailed drawings of single and multi-line diagrams utilizing Bosch and Honeywell Software

oCreated user-friendly database to lead real estate segment project (P MOD), Gap Analysis, digitized data, user requirement and project life cycle documentation using Excel and SalesForce in functional integration teams

oPaper format to Google platform: Converted EditGrid database (precursor to Google Spreadsheets) to Google Spreadsheets to ensure ISO auditing standard success, handled multiple roles to improve SOPs, data tracking and analysis ensured profitability, customer satisfaction and safety

Commodity Manager Relationship

oPermit and database management using Google Earth, ICOMS and SalesForce

oBacklog grooming revealed business priorities and criticalities, found missing requirements and documented data mapping via Microsoft Suite, identified, and documented functional and non-functional requirements in Excel

Owner Relationship

oUsed end user suggestions and applied lessons learned to develop SOPs to provide feedback in meetings to select internal traceability requirements

oContributed custom databases: maintained and ensured accurate data for 286 large offices and 282 townships including memberships, fees, contracts, registration data, hyperlinks, and verified policies and procedures within government offices

Pyramid Consulting Columbus, OH - Contract: Spectrum Marketing Development Analyst (On-site Part Time) May – August 2016

Description Analyzed operations to ensure alignment with organizational functions and goals based on structure, policies, and operations understanding, recommended processes and planning solutions collaboratively with up to several business units

o200 hours national networks and fiber and coax cabling products using ICOMS, and Google Earth, Skype, and Microsoft Teams to create and implement standard responses while maintaining 150-200 daily survey reviews for construction/infrastructure related projects

oSalesforce developer training and use to troubleshoot networks and eliminate customer account lags while capturing client driven data and complete infrastructure planning with director of marketing, engineers, analysts, developers, and support staff

SSOE Group Troy, MI—EPCM Firm Civil3D/AutoCAD Designer II (Hybrid Contract) March 2015 - May 2016

oSelected for board membership and advanced ProjectWise, AutoCAD/Civil 3D Bentley products training

oFile composition, review, scaling, and implementation of contributors’ files for profit ($25,000.00-$480,000) {Storm calcs, grading cover sheets, existing conditions, site plans, detention and removal plans, grading, utility, SWPPP, storm Calcs, site specific details, landscaping and photometrics}

oIncorporated mark ups, details, and proposals to accurately and timely submit final construction sets and standardized documentation

SSOE Group Troy, MI—EPCM Firm Civil3D/AutoCAD Designer I (Hybrid Contract) Jan to March 2015

oPublicly commended at SSOE by Guardian Alarm (sister company) for work progress and advancement

oTrained senior staff on AutoCAD and Excel Database Management

oProfitably created, proposed, and implemented a permit database operation

Access, LLC, Mt. Pleasant, MI Buyer to Sr. Project Manager (Direct Role) Feb 2007 to June 2015

Description Performed necessary strategic/tactical activities related to timely material acquisition, effective communication, and associated information. Performed necessary activities according to Access’s SOPs provided operations support to ensure metrics fulfillment. Drove and implemented process improvements, system enhancements and improved productivity efficiency. Secured necessary materials to meet customer demand

Roles and Responsibilities

Owner Relationship

oDeveloped Company Value Worksheet (CVW) created SOP to add fulfillment, waste prevention, simplified company mission and customized product viability

o85% reduced overhead costs and liabilities via end user surveys, maximized productivity and safety via Microsoft Suite and Excel marketing campaign

oCreated marketing plan, published survey results, internet traffic, inventory tracking of social media using PowerPoint, Visio, and Excel

o20% increase in timely goal execution, created and applied R&I (Rebates and Incentives) with resource evaluation leading to untapped profits

oRecommended and provided inventory replenishment systems feedback, consignment, and Vendor Managed Inventory (VMI) programs

oCreated, analyzed Balance sheets, Cash Flow Statements, Profit/Loss Income Statements with Owner. Created and managed parameter sensitive data

Supplier relationship

oTactical creation and PO issuance based on ERP system demand. Delivered MRP system dates and created memos or shippers when resolving supplier-caused receiving problems, inventory discrepancies, invoice holds, and payment issues prior to escalation

oExamined Engineering Change Notices (ECNs) to ensure preferred supplier list (PSL) and supplier readiness adherence

oMet business supply needs by negotiating prices and terms on spot buys

oFollowed purchase price variance (PPV), spot buy, and premium freight approval processes minimizing business costs

oRequested quotes (RGQ) for new and inactive parts bridging material quality gaps via gap analysis and resolution

oRepresented Owner and business teams within supplier transition meetings to ensure smooth transitions

Demand Planner (DP) relationship

oCommunicated re-occurring demand shortages and overages while tracking inventory to optimize customer satisfaction

oProvided material availability, pricing, and shipping data

oVerified purchase item master data, included supplier contact, ship-to address, baseline pricing etc

Commodity Manager Relationship

oCoordinated and communicated supplier price change requests and data via Demand Planning & Commodity Management (DPCM)

oParticipated supplier business reviews and provides input to Commodity Manager on plant, inventory, communication, and other business-related needs

oEnsured suppliers followed pricing and lead time commitments; escalated unresolved discrepancies

Customer relationship

oExpedited material meeting customer demand

oAppropriately deferred material deliveries to support inventory optimization based on customer feedback

oActed as first line of defense against price inflation, providing quality assurance to support and promote customer loyalty

Certifications Education

FEMA BADGE: 761-***-****

8.24.2020 Public Assistance (PA) Site Inspector Certification Columbus State Community College

5.22.2021 Program Delivery Manager Certification OSHA 30Hour (2016) ACI Course Completion

VMedu.com 2020 PMI ID: 5326689 PDUs earned: 10

Marketing Fundamentals (certificate ID 600836) Central Michigan University Bachelor’s

Yellow & Green 6σ Six Sigma (certificate ID 715201, 713494) Construction Management and Engineering

Agile Master certification (certificate ID 716126)

Scrum Master (certificate ID 710475, 712745)

Product Owner (certificate ID 718755)

Listening Ear (5 year program) MSHDA Scholarship: finance, purchasing and PM

Typing Testing 2014 – 2022 documented 95 wpm at 96% accuracy maximum

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