Data Entry Desk Receptionist

PROFESSIONAL SUMMARY

Detail oriented receptionist with 6+ years’ experience in customer service. Efficient in performing in the administrative and front desk tasks of large-scale offices. Multi-tasker with experience in answering a high volume of incoming calls, while handling in-person inquiries from clients and colleagues. Skilled with time management, communication, organization and problem solving. Flexible and hardworking with the drive to succeed. Fluent in Spanish and proficient in Microsoft Office Suite.

SKILLS

•Admin

•Bilingual - Spanish

•Microsoft Office Suite

•Problem Solving

•Attention to Detail

•Organizational Skills

•Data Entry

•Productivity

•Adaptability

•Teamwork Skills

•Time Management

•Oral and Written Communication

•Customer Service

•Hospitality

•Multi-tasking

EDUCATION

High School Diploma, West Chester Henderson High School – West Chester, PA 2018

PROFESSIONAL EXPERIENCE:

Providence Dental Center - Collegeville, PA 11/09/2020 - Current

Front Desk Receptionist

My duties include greeting/checking in patients and directing them to the correct destination.

Answering all incoming phone calls, emails, in-person inquires and took down messages for colleagues.

Gather all patient information and verifying insurance.

Meet monthly insurance verifying claim quotas and send out reports to manager.

Schedule appointments and maintain an organized schedule to provide a smooth workflow.

Posted payments and collections on a regular basis.

Organize paperwork, data entry, scan, print and email documents.

Present policies, obtain signatures on needed forms and consents and scanned them to the proper database.

Maintained cleanliness of office and lobby.

Divine Dental Care - Phoenixville, PA 05/01/2019 - 10/2020

Front Desk Receptionist

Provided multifaceted administrative support for busy doctors.

Delivered excellent customer service to patients’ and handled all inquiries.

Answered a high volume of incoming phone calls, emails, and making outbound calls.

Opened/closed the office and maintained office supplies.

Scheduled appointments, verified insurance, checked in patients and assisted them with paperwork.

Organized patients’ copays and filed confidential paperwork while maintaining patients’ privacy.

Collected payment information and provided payment documentation to the office manager.

Panera Bread - West Chester, PA 01/2016 - 08/2018

Team Lead/Trainer

Tested trainees on materials to determine levels of understanding and areas required for further learning.

Set goals and expectations required of trainees at the beginning of each training session.

Trained new employees with communication skills when engaging with customers.

Monitored sanitation practices to ensure that employees follow standards and regulations.

Ordered or requisitioned food or other supplies needed to ensure efficient operation.

Contact this candidate