Administrative Assistant Service
Resume:
MARÍA N. TAPIA COGOLLO
Fayetteville North Carolina, 28306
787-***-****· *******@****.***
Focused and hard-working professional with demonstrated experience in processes, and enhancing
productivity. Proactive initiative- taker accomplished in overcoming challenges and taking on new
roles to ensure timely, on-target project completion. 23 years of experience in high level executives
Resourceful, organized, influential and communicator.
Operations & Process Management· Office & Facilities Management· Financial Functions· Human
Resources Support· Resource Management· Problem Solving
PROFESSIONAL EXPERIENCE
The Salvation Army of the Sandhills
220 East Russell St. 28301
Fayetteville, NC 28301
November 3, 2021 – Present
Human Resources Administrator & Office Coordinator
Ensures the accomplishment of the various office tasks in the most efficient & effective manner posible; prepares various routine & special reports to keep the Officers abreast of progress; ensures office operations are in compliance with established departamental policies & procedures; completes all human resources functions for Corps. Administers the day to day operations of the Human Resources office; interviews, screens, & hires employees; prepares & maintains personnel records; handles all Employee relations issues & conducts investigations as needed; communicates & enforces personnel policies & procedures & plans employee training.
Key Accomplishments:
Completes all employment action documentation for Corps employees including but not limited to new hire, background checks, E-Verify, classification changes, and separation FMLA, & workers compensation.
Prescreens & interviews applicants for prospective employment; assists the Corp Officers with all the aspects of the recruitment process as requested by the Corp Officers.
Conducts new hire orientation for new employees; explains policies, procedures, & misión statement to all new employees; completes & maintains employment files for employees.
Ensures paperwork is submitted to DHQ Human Resources for review & approval by the Divisional Finance Board in a timely manner.
Complete & submit paperwork for Christmas Seasonal employees to DHQ Human Resources, ensures that all paperwork is completed, accurate, & submitted in a timely manner.
Maintain the confidentiality of all human resources records, & the confidentiality of human resources related correspondience, conversations, or issues residing in the Corps; ensures all departamental files are maintained in secure & organized manner & retained according to record retention guidelines.
Coordinates perfomances evaluations of employees with supervisors & managers & distributes all merit increase letters.
Assist the Business Manager/Bookkeeper with Payroll.
Prepare & maintain office records, report, databases, journales, books, logs,lists, etc. In an accurate, complete & timely manner, updates, posts & indexes information & inputs data to maintain office records; researches office files to locate specific information found in documents, correspondence, lists, forms, etc. in order to prepare specific reports.
Prepare the daily mail donations for the Corps; submit donations & reports to the Finance department for further processing; makes bank deposits as needed.
Participate in regular staff meetings with the office employees to discuss work, priorities, practices, & procedures; resolves operational & personnel problems; provides recommendations for improvements &/or enhancements in office productivity.
Perform limited decisión-making as granted by Corps Officers, in their absence, which may include minor public relation issues, human resources, or supply purchasing situations.
Universidad Ana G Méndez
Carretera 190 Kilometro 180 Barrio Sabana Abajo Carolina,
Puerto Rico 00983
José A. (Tony) Santana International School of Hospitality and Culinary Arts
May 2000 - August 31, 2020
Administrative Service- Administrative Assistant
High-profile administrative position supporting the Dean, Associate Dean, Administrative and Academic areas. Collaborate with programs directors of student affairs, culinary arts and bartending. Manage all areas of administrative operations, billing, client management, and scheduling.
Facilitate on-boarding faculty and new hires by conducting orientation and collecting documents. Manage time allocation for meetings, appointments, and events. Utilized expertise and sound judgment in handling competing priorities. Ensured seamless travel experience for executives by arranging complex international and domestic travel arrangements. Reviews prioritized and take action upon all incoming communication for executives including, email, mail, telephone calls, and internal correspondence. Hiring, recruitment, payroll of new hires of faculty and administrative staff. Provided direct support to Dean and Associate Dean. Optimized executive time by scheduling meetings and conferences, managing complex calendars, screening email, and arranging flawless
Maria Tapia Cogollo Page 2
travel and meeting itineraries. Managed coordination of correspondence and ensured all deadlines were
Key Accomplishments:
Successfully manage external and internal activities/events, all coordination areas as facilities, food and beverage, technology resources and billing.
Liaised with and formed effective relationships with co-workers, clients, business partners, leaders, board members, and their executive assistants to facilitate business transactions with ease.
Ensure optimal performance of day-to-day administrative operations, including providing human resources support
Produced revenue income from activities and events performed at our facilities.
Utilized excellent command of English and Spanish grammar, spelling and punctuation to prepare complex documents, presentation and proposals.
Keen understanding of the roles and responsibilities of each party, to schedule meetings as needed for projects completion.
Keen understanding of the ESP program for scheduling activities, events and programing.
Universidad Ana G Méndez
Carretera 190 Kilometro 180 Barrio Sabana Abajo Carolina,
Puerto Rico 00983
Upward Bound Program
February 2, 1998 - 2000
Secretary III
Provide support to the Director of the program and perform administrative operations.
Key Accomplishments:
Communicated with students and clients to answer questions that propel the project forward and assist in bringing new prospective to the program.
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EDUCATION
Masters Degree /Human Resources
Universidad Ana G Méndez, Gurabo, Puerto Rico
Bachelor’s Degree in Office Systems /Office Administration
Universidad Ana G Méndez, Carolina, Puerto Rico
Associate Degree in Physically Education
UPR Carolina
*Computer literate. Knowledge in Banner System, (Student & Financial) Windows 2000, XP Excel, PowerPoint, Outlook, Microsoft Word, On base, Kronos, Ceridian, TSSAM, ESP and others.
English-fluent (verbal and written)/Spanish-fluent (verbal and written) *
*Details on request.
Contact this candidate