Customer Service At Home
Resume:
Mikayla Lawson
Clarksville, TN
adw0cb@r.postjobfree.com
PROFESSIONAL SUMMARY
Skillful and dedicated professional with experience in administration, planning, and support of daily operational and managerial functions. Highly focused, detail-oriented self-starter with excellent communication skills
SKILLS
• Oral Communication • Clerical Skills • Sales
• Customer Service • Detail Oriented • Deadline Driven
• Caregiving • Point-of-Sales Systems • Conflict Resolution EXPERIENCE
River Club Golf Course, Clarksville, TN - Server
August 2022 - Current
● Answers customer questions regarding menu items
● Records order and ensured customer satisfaction
● Builds and fostered customer relationships
● Connects with customers and provided positive experiences
● Solved customer conflicts and corrected mistakes in orders and payments Nannying, Clarksville, TN - Nanny (Ramsey Residence) August 2020 - Current
● Maintains well being of two children
● Regularly works eight-hour shifts with varying overnight requirements
● Prepares food and feeds children
● Transported children to appointments and other necessary destinations Logan’s Roadhouse, Clarksville, TN - Server
March 2021 - November 2021
● Answered customer questions regarding menu items
● Recorded order and ensured customer satisfaction
● Demonstrated creativity by developing new menus for the restaurant
● Built and fostered customer relationships
● Recommended daily specials and discounts to successfully upsell limited time items
● Solved customer conflicts and corrected mistakes in orders and payments Care.com, Clarksville, TN - Babysitter (Alexander Residence) March 2019 - December 2019
● Cared for multiple infants at once
● Prepared food for and fed children
● Accompanied family to appointments
● Assisted in household upkeep
Care.com, Clarksville, TN - Babysitter (Hill Residence) March 2018 - November 2018
● Conducted engaging and age-appropriate activities
● Monitored and supervised children at play areas and at home
● Regulated schedules of each child by balancing entertainment, responsibility, and rest
● Accommodated last-minute schedule changes
● Followed parental guidelines and cultural mores when caring for children All the Perks Espresso Cafe, Clarksville, TN - Barista / Shift Lead December 2017 - June 2018
● Presented specials and new menu items
● Helped customers decide on menu items with knowledgeable suggestions
● Connected with customers and provided positive experiences, creating long term loyalty
● Completed customer orders by processing payments and packaging items
● Open and closed register and store, maintained inventory, and built schedules Fazoli’s, Clarksville, TN - Cashier
February 2017 - December 2017
● Increased sales of target items by employing upselling methods
● Engaged customers and built connections with positive attitude
● Increased team success by cross-training in different positions and departments
● Verified prices and calculated totals using scanner and point of sale system
● Ensured cash drawer was balanced each shift
EDUCATION
Penn Foster Online - Associate Degree, Finance
Class of 2022
Northwest High School - High School Diploma, Health Science Academy Class of 2017
GPA: 3.5/4.0
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