Customer Service Purchasing Manager

Emam Bakr Mohamed Yassin

Dammam - King Saud ST.- KSA

Mobile +966-*********

E-mail: ************@*****.***

Obtained the posi on of Purchasing Manager where I took many exercises and courses to work hard and diligently A proac ve, results-dean, ambi ous, customer focused communicator, dynamic with ap tude to Mul task plan, direct demanding opera ons. complex schedules. Strong planning and nego a ons skills to Iden fy and capture the market analysis to accelerate expansion, increase revenue. Improve profit contribu ons, evaluate op ons and make decisions with a full customer focus. A resourceful problem solver to conceptualize cost- effec ve solu ons for the challenging situa ons with the eligibility for organizing, leading people, team building, mo va ng and monitoring sales team and the other departments' performance to achieve the property's targets. Adept at developing and implemen ng marke ng startles that increase company awareness, market share, and company profitability. Educa on

1- Higher Industrial Ins tute department of (Adapta on, Refrigera on and Maintenance) 2- English language course and comprehensive talks and speeches. 3- Comprehensive computer course dealing with networks, electronic marke ng and all office programs.

4- Training course in business administra on and leadership. 5- Many cer ficates in many fields, especially hotels, marke ng, management and customer Service by experimen ng with a program WWID by Wyndham Group. Work & Experience history (Years of Experience 12 years) (2010 un l now) 1- AC Technical in Egypt (March 2010 – May 2016 & general technical August 2016) 2- Engineering & Technical Supervisor in European village in Khobar (01-OCT-2016 .to 05-OCT-2017) 3- Engineering & Technical Supervisor in Wyndham Garden Dammam Hotel (07-OCT-2017 per opening)

4- Engineering Supervisor in department in Wyndham Garden Dammam Hotel 2019 un l now. European village in Khobar - KSA

Job descrip on

1- General maintenance in the resort in all of A/C there Solve the guest complain 2- Make the duty roster and daily checklist for my team 3- Follow up any task I give it to my team to can control very much in my work 4- Direct contact with guests with respect and full respect for the appearance in the workplace 5- A end any mee ng related to the work and record it to be a reference when needed 6- improvisa on in all difficult situa ons.

7- Assist Chief Engineer in interviewing, selec ng, training, scheduling, coaching and suppor ng associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

8- Conduct room inspec ons and iden fy repair needs . 9- Manage and coordinate bids, quotes and contracts for 3rd party vendors. 10- Oversee small projects, or PIPS, and manage and report on the work progress. 11- Install or repair sheetrock and other wall coverings. 12- Paint designated areas and items.

13- Install and replace basic electrical fixtures.

14- Install, replace, and program televisions.

15- Perform minor plumbing func ons.

16- Replace and repair hea ng and cooling pumps as well as preventa ve maintenance on units. 17- Troubleshoot and repair kitchen equipment.

18- Perform preventa ve maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PM’s on all rooms and equipment. 19- Maintain the building exterior and “curb appeal” of en re hotel grounds. 20- Refurbish, paint and finish furniture and fixtures as needed. 21- Test, examine, and maintain hotel’s life safety systems to ensure they are 100% opera onal at all mes.

22- Maintain repair and preven ve maintenance records and coordinate compliance of service contracts.

23- Perform and maintain work to local, state and Federal codes. 24- Be aware of guest sa sfac on scores and work toward increasing departmental and overall guest sa sfac on.

25- Follow sustainability guidelines and prac ces related to HHM’s Earth View program. 26- Prac ce safe work habits, wear protec ve safety equipment and follow. MSDS and OSHA standards.

Wyndham garden Dammam Hotel

Job descrip on to ( Engineering supervisor)

1- Evaluates electrical systems, products, components, and applica ons by designing and conduc ng research programs; applying knowledge of electricity and materials. 2- Visit physical loca ons where projects are currently underway to monitor task comple on and ensure the goals are being met.

3- Visit physical loca ons where projects are currently underway to monitor task comple on and ensure the goals are being met.

4- Check and inspect daily in public areas and take remedy ac on when necessary. 5- Ensures product compliance with regulatory agency requirements and is accountable for quality and reliability of designs.

6- Troubleshoot any technical design difficul es w/opera ons, which may arise during the manufacture of product, and take appropriate ac on to prevent future occurrences of the problems.

7- Manage produc on order workflow through the engineering department to ensure that all jobs are processed accurately and on me.

8- Assistant Chief Engineer in installa on and maintenance of the architectural, mechanical and electrical systems.

9- Perform rou ne maintenance to determine damages, repairs and replacements. 10- Support in developing preven ve maintenance and energy conserva on programs. 11- Plan, coordinate and execute renova on projects. 12- Assist in employee recrui ng, training, performance evalua on, termina on and promo on ac vi es.

13- Ensure that building structures and all mechanical and electrical systems are in good and safe condi ons.

14- Ensure that the engineering team uses equipment safely and efficiently to avoid accidents. 15- Manage all expenses within the allo ed budget. 16- Communicate the overall condi on of engineering systems to the Chief Manager on a regular basis.

17- Assist engineering staff to process customer requests promptly and accurately 18- Recommend cost-effec ve solu ons to maintain building structures and related systems. 19- Ensure that the work area is maintained clean, safe and organized. 20- Educate team on safety regula ons, engineering policies and purchasing procedures and other company standards.

21- Oversee recycling and waste disposal programs. 22- Priori ze, plan and assign daily work du es to engineering staff. 23- Order and stock the maintenance supplies to avoid any shortages.

- Important notes

- I work in pre-opening, and so opening in Wyndham garden Dammam Hotel.

- I worked in hard mes like Corona. So I gained more experience to work under pressure for long working hours and very difficult situa ons, which we surpassed smoothly and with great effort.

- I worked as in charge in the place of Chef Engineering when he had vaca on or moved to another job.

- I have so many cer fica ons from Wyndham Group.

Social status Married has children’s

Na onality: Egyp an

Iqama Status: Transferable

Driving License: Valid

All the Informa on and skills men oned in this resume is correct to the best of my knowledge and I've not withheld any informa on that might be expected to adversely affect my fitness for the employee.

Emam Yassin

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