Customer Service Assistant Manager

Akshay Bhosale

*** ********** ***,***** *****,manpada road dombivli (east)

+918**********, ***********@*****.***

Objective :

To be a part of working team for the benefit of the organization by imparting my knowledge, skills and efforts so as to accomplish common objective and goals within the organization and to enhance my professional skills in a dynamic and stable workplace.

Work Experience:

RBL SAWADHAAR FINSERV PVT LTD (Since December 2017 To August 2018)

Designation- BRANCH MANAGER, MSME BUSINESS LOAN BRANCH DOMBIVILI

Job Responsibilities:

Execute performance goals established by the senior management team

Manages and supervise department employees; responsible for day-to-day supervision and leadership.

Recruiting, interviewing, and hiring new employees

Create a sales culture that will drive top performance

Manage and motivate team members to ensure consistent and maximum performance levels

Assist with all other special tasks or projects as directed by management

RBL BANK LTD (Since December 2015 December 2017)

Designation- ASSISTANT MANAGER, RETAIL BRANCH BANKING

Job Responsibilities:

Handling and verifying all daily transactions like clearing cash RTGS and NEFT as per retail banking.

Branch Operational activities such as Audit Compliance and Monitor Personal Banker desks.

Branch administration and Lobby Management

Resolution of customer queries/complaints and Customer service to ensure customer satisfaction and customer delight.

Non-Cash transactions like DD/MC fund transfer etc.

Ensure quality customer service is delivered.

Scrutinizing and processing of account opening forms as per KYC norms by managing lowest discrepancy ratio.

Coordination with RM and interaction with Key clients on periodic basis for service levels and customer satisfaction and also collate feedback and suggestions.

Provide quick resolution within required TAT by coordinating with concerned team.

HDFC Bank Ltd (Since 17th August 2011 TO November 2015)

Designation- ASSISTANT MANAGER, RETAIL BRANCH BANKING

Job Responsibilities:

Monitoring and Handling of deliverables as such Cheque books and Debit cards etc.

Processing of Direct Banking Registration and Customer Instructions.

Handling and processing of Account Closure Requests in prescribed TAT.

Processing of Stop Payment and Hot listing Request.

Monitoring and proper handling of CH-126 Welcome calling.

Standard Quality (SQ) Audit Compliance:-

Monitoring and handling of SQ Audit requirements and maintenance of 5S in branch.

Monitoring stationery requirements of the branch and processing indents for the stationery.

Liaise with regional office and providing various MIS as required from time to time.

Lobby Management. And ensure proper customer service is delivered.

Recording complaints as per specified process and resolving the same within specified TAT.

Promoting all Direct Banking Channels and ensuring that the customer is utilizing the same.

Working as a authorizer and doing other operational works in a Banking Channel.

Skills:

Strong planning, organizational and analyzing skills

Good communication and presentation skills

Problem solving skill

Ability to gather, collate and use data effectively.

Multi tasking

Awards and Achievements:

Award best welcome desk in cluster for login maximum casa accounts in month of Jan 2014 and 2015.

Was the SQ champion for the branch and the branch has got excellent rating in the SQ audit.

Educational Qualification.:

Model college of Arts, Science and Commerce-Dombivli, Thane

Bachelor of commerce: Completion: May 2008

Cumulative Semesters result: 60%

HSC: 58% SIA College of Arts, Science and Commerce-Dombivli, ; Completion-2005

SSC:56%; Board-SSC; Model School, Dombivli; Completion-2003

Personal Information:

Date of Birth: 15/08/1986

Marital Status: Single

Language known : English. Hindi and Marathi

I hereby declare that the above mentioned details are true to best of my knowledge.

Akshay Bhosale

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