Customer Service Store Manager
Resume:
Andrea Watson
**** ******* *******, *** ***, Suitland, MD 20746
*********@******.***
Experienced and self motivated Sales Manager with eight years of industry experience overseeing sales figures and new account developments. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, escalate revenue gains, and advance the sales cycle of the company. A strong leader with the ability to increase sales and develop strategies to retain customers.
11/2021-Present
Sales Manager, Posner Industries
Manage the day-to-day operations of inside sales department.
Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
Provide outstanding customer service by assuring all customers’ needs and expectations are met by motivated and professional staff,
Provide training and leadership to associates in order to meet company operational standards
Managed sales associates and counseled employees based on their professional growth and productivity.
Review applications, interview, hire and on-board associates
Validate schedules for store and monitor payroll on a daily basis to ensure payroll plans are met, including scheduling associates to complete non-selling activities as needed.
05/2019 – 11/2021
Sales Manager, Harbor Freight
Responsible for operational functions of store, achieving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager.
Analyzed trends and problem solved to maximize contribution to the store
Provide outstanding customer service by assuring all customers’ needs and expectations are met by motivated and professional staff,
Successfully insured staff was properly trained to meet company operational standards
Manage associates performance; including appraisals, promotions, awards and discipline
Review applications, interview, hire and on-board associates
Validate schedules for store and monitor payroll on a daily basis to ensure payroll plans are met, including scheduling associates to complete non-selling activities as needed.
01/2019 – 05/2019
Co-Store Manager, Jimmy Jazz
Provide training and leadership to associates in order to meet company operational standards
Controls inventory levels throughout the store
Maintaining a grand-open store appearance
Provided quality customer service by greeting customers in a friendly and professional manner
Responsible for taking money in the form of cash, check, or credit card from patrons and completing accurate transaction
05/2014 - 04/2018
Specialty Assistant Store Manager, The Home Depot
Responsible for operational functions of a specific department, achieving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager.
Developed strategies and objectives to drive sales and profitability throughout the specialty departments.
Implemented strategies for call center associates to assist customers
Analyzed trends and problem solved to maximize contribution to the store
Provide outstanding customer service by assuring all customers’ needs and expectations are met by motivated and professional staff.
Provide training and leadership to associates in order to meet company operational standards
Manage associates performance; including appraisals, promotions, awards and discipline
Review applications, interview, hire and on-board/train hourly associates
Validate schedules for department and monitor payroll on a daily basis to ensure payroll plans are met, including scheduling associates to complete non-selling activities as needed
Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.
Education
June 2001
High School Diploma, Garfield Senior High School
Skills
Delivers Results
Communicates Effectively
Excels in Customer Service
Organization
Ability to use computer software (Microsoft Office
Strong Analytical and problem solving skills
Able to establish strong working relationships with all audiences
Acts with Integrity
Attention to Detail
Promotes Teamwork
Selling Skills
Driver License
Ability to verbally communicate complex information concisely and effectively to diverse audiences
Able to logically analyze and solve broadly defined business problems
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