Senior Retail Customer Service

* ******* ******* 781-***-****

CHARLES S. FULLER Malden, MA 02148 *******@***.***

OBJECTIVE To obtain a challenging position in a business environment with potential for solid career growth and opportunity for advancement.

SUMMARY OF Well-rounded business management experience.

QUALIFICATIONS Proficient decision making and problem solving.

Excellent written and oral skills.

Take initiative and well organized.

Highly skilled in internal and external customer relations.

Sales goal oriented and budget management.

Dual responsibility for $17 million branch.

Strong acuity and record-keeping aptitude experience.

Take great pride in completing a job with accuracy, proficiency, and effectiveness.

PROFESSIONAL CVS Brookline, MA

EXPERIENCE: Manager

2002-Present Responsible for opening and closing the store. Managing and supervising a staff of 30 employees. Managing the day to day operations. Leading all store meetings; attending corporate operations meetings to ensure procedures are followed by all employees. Manage the Budgets, Hours, Payroll, Income Statement, and Profit & Loss Statement for the store.

2000-2002 Friendly’s West Roxbury, MA Assistant Manager

Managed all day to day restaurant operations. Responsible for opening and closing the restaurant. Managed a staff of 15 employees. Oversaw the profitability of the restaurant, and responsible for daily verification.

1999-2000 WB MASON Boston, MA

Accounts Receivable / Collections

Processed daily checks, sent statements to clients. Posted payments, made collection calls. Processed journal entries. Performed bank and general ledger reconciliation’s. Processed month end reports.

1996-1999 Sears Salem, MA

Collections Manager

Managed a team of 8 collectors. Focused on delinquent accounts between at least 60-90 days past due on Sears Mastercard and Visa. Dealt with credit bureaus, property searches and setting up suitable payment plans to bring accounts up to date.

1994-1996 State Street Bank Boston, MA

Mutual Funds Representative

Responsible for pricing of stocks and bonds. Maintained customer accounts. Managed portfolios. Made sure pricing was done before the Stock Market deadline.

1985- 1994 Bank of Boston Boston, MA

Assistance Branch Manager

Responsible for opening and closing branch; supervising a staff of 13 employees; writing reviews for each staff member; leading all branch meetings; attending branch operation meetings to ensure proper procedures are followed by branch; training staff on operational procedures.

Senior Retail Banking Representative

Established positive relationships with existing customers and prospective customers by selling and servicing Bank of Boston retail products and providing timely and complete resolutions to all customer service problems. Maintained branch operations to established audit and compliance standards by having complete knowledge of operations and knowing their applications. Resolved complex branch operation problems.

Retail Banking Representative

Sold the full range of Bank of Boston products. Opened all types of accounts including personal and commercial checking, certificates of deposits and other deposit accounts. Operational responsibilities included teller settlements, ATM machine, travelers checks, IO tickets, CTRS, all pertinent regulations, opening and closing of the branch, and thorough knowledge of banking products and their applications.

Collection Representative

Communicated with pre-charge off Mastercard and Visa customers with delinquency of 180 days and over. Dealt with credit bureaus, property searches and setting up suitable payment plans to bring accounts up to date.

Commercial Teller

Responsibilities included implementing all teller functions; handling large amounts of currency; controlling non-customer window and selling various banking products to increase bank business.

EDUCATION: University of Massachusetts / Amherst Amherst, MA

Exercise Science Major

REFERENCES: Furnished upon request.

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