Center Representative Data Entry

**** ******

Terrence Millin

**** **** **** ** *****, mountain GA 30083

*********@*****.***

Direct: (470) – 702 - 0696

OBJECTIVE

Seeking entry-level employment opportunity with career potential to develop skills attained and grow with company.

PROFESSIONAL EXPERIENCE

Quality Improvement Specialist

Allied Universal Security Company Shift Le

Atlanta,GA

TR Call Center Scheduler

Kaiser Permanente - Atlanta, GA

August 2018 to June 2020

Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling

Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients

Handled 80+ inbound/outbound calls

Perform patient pre-registration including accessing and updating patient information as indicated

Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output. Perform data entry and appointment confirmation

Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff Maintains good attendance, is punctual and works full scheduled shift Demonstrates respectful, professional and appropriate behavior that supports a team oriented environment

Verizon, Kennesaw, GA

Call Center Representative Aug2015-Jan2018

Customer Retention: Maintain and grow existing customer base and manage churn. Ensure customer satisfaction and resolve all customer issues and concerns. Process sales orders and explain the Verizon Wireless services Provide information and answer questions on new and current customer accounts

Entering customer and account data from source documents within time limits, Up-selling the Verizon products and services.

Handled high volume incoming/out coming calls

Troubleshoot and provide positive reassurance on Verizon Wireless products and services Amazon, Union City, GA

Customer Service Rep Dec2013-Aug2015

Managed a high-volume workload within a commitment-driven environment. Resolve an average of 550 inquiries in any given week. Consistently met performance benchmarks in all areas (speed, accuracy, volume). 2022 Resume

Troubleshooting tablet and e-reader devises and assist in navigation on web-site Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Handled 80+ calls/day

Use live chat support to communicate with team, customers and management Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations, SKILLS:

Data Entry - 45-50WPM

Call Center

Customer Service

EDUCATION

Stone Mountain, Ga

Redan High School

GPA.3.3

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