Data Entry Customer Service

Michelle R. Olson

*** ******** ******

Genoa City, WI 53128

Phone 262-***-****

OBJECTIVE

To obtain a challenging position in an office setting in which I can utilize my skills and experience. PRIOR EXPERIENCE

Accounts Receivable

Processed credit card sales, cash and adjustments

Sorted and approved billing

Responsible for all freight claims

Researched and maintained international and domestic accounts

Maintained account collection calls and emails

Accounts Payable

Assistant to the Vice President of Finance

Performed end of month billing

Generated end of month reports

Bank reconciliations

Processed checks

Customer Service

Greeted customers and provided customer service

Handled incoming calls

Data Entry

Completed applications

Processed claims

Interview and trained new employees

WORK HISTORY

2022-2023 Accounts Receivable Representative, Millennium

Posted cash

Processed credit card sales, cash and adjustments

Bank reconciliation

Responsible for releasing of all orders

Provided customer service

Initiated outgoing collection calls and emails

2003-2019 Senior Collections Representative/Accounts Receivable, Follett School Solutions

Initiated outgoing collection calls and emails

Processed credit card sales, cash and adjustments

Researched and problem solved

Ran aging reports, invoices and monthly statements

Provided customer service

WORK HISTORY (CONTINUED)

2001-2003 Billing/Data entry, Working World

Downloaded and ran new jobs for production

Received and processed new jobs through emails

Provided customer service

2000-2001 Accounts Receivable, Surgipath Medical Industries

Initiated outgoing collection calls and emails

Processed credit card sales, cash and adjustments

Filed freight claims

Provided customer service

Ran aging and month end reports

Sorted and approved billing

1999-2000 Customer Service, State Farm

Processed credit card sales, cash and adjustments

Responsible for home inspections

Provided customer service

Filed claims

Maintained and followed up on customer accounts

Data entry

EDUCATION

Clerk Typist, Diploma, Gateway Technical College

COMPUTER SKILLS

Lotus 123, 4th Shift, Integrated 7, Quattro Pro, Suntype, Microsoft Word, Outlook and Excel, WordPerfect, Alchemy, MS-DOS, Sessions, Oracle and Oracle Netsuite References available upon request

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