Warehouse Associate Customer Service
Resume:
YOMARA
MORALES
***************@*****.***
**** * ******* ****, ** 32822
SKILLS
Customer Service
Originality and Creativity
Department Oversight
Positive and Friendly
EDUCATION
Universidad Inter Americana
Arecibo PR • 11/2002
Asociado: Clinical Laboratory Assisting
WORK HISTORY
JCPenney - Store Manager of Operations
Orlando, FL • 05/2021 - 09/2021
Increased sales by Number% with special displays and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Performed statistical analyses to gather data for operational and forecast team needs.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Introduced new methods, practices and systems to reduce turnaround time.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Rotated merchandise and displays to feature new products and promotions.
Protected store from loss or theft by setting and enforcing clear security policies.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Supervised guests at front counter, answering questions regarding products.
Completed point of sale opening and closing procedures.
FedEx - Warehouse Associate
Sanford, FL • 08/2020 - 05/2021
Assembled and filled more than Number shipments per day and prepared all shipping documentation.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Compared received packages against shipping documents.
Verified quantity and description of materials received by checking merchandise against packing list.
Hotel Panamericano - Supervisor
Wildwood Crest, NJ • 03/2019 - 10/2019
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Evaluated employee performance and coached and trained to improve weak areas.
Organized contests and established goals to optimize productivity and improve employee morale.
Delegated high volumes of work to empower team, build trust and assist with professional development.
Worked with management team to implement proper division of responsibilities.
Streamlined operations to improve process efficiency.
Conducted routine inspections to check quality and compliance with established specifications.
Set overall vision and provided team leadership.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Coordinated employee schedules to keep pace with business needs and meet company demands.
Interviewed, hired and trained new employees for production positions.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Identified individual employee's unique work styles and adapted management methods.
Defined operational metrics to evaluate efficiency of processes and procedures.
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