Security Guard Sales Representative
Resume:
E M I D A O L U W A K E M I
B . E D
Skillfully pursues sales to achieve profit targets and exceed personal quotas. Uses consultative and relationship-based techniques to capture sales opportunities. Persuasive communicator with tenacious nature. FOUANI NIG.LTD, Ibadan, Oyo, Nigeria, Jan 2012 - Current Sales Representative
FLOMISH SUPERMARKET, Ibadan, Oyo, Nigeria, Mar 2010 - Feb 2011 MANAGER
GILEAD SUPERMARKET, Ibadan, Oyo, Nigeria, Jul 2008 - Feb 2010 Supervisor
PROFESSIONAL SUMMARY
EXPERIENCE
Provided customers with clear understanding of charges, billing and price changes.
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• Addressed customer complaints and questions to increase satisfaction.
• Maintained up-to-date knowledge about products and promotions. Kept records of sales-related activities and transactions in company database.
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Trained new employees regarding sales tactics, product features and customer engagement.
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• Handled customer complaints following company procedure.
• Helped customers locate products in-store.
Addressed customer inquiries and concerns using extensive product knowledge.
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• Kept up-to-date on current and upcoming product and service offerings.
• Received, documented and shelved stock.
Managed competing priorities from various teams needing quick turnarounds.
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• Assisted with associate orientation, training and competency evaluation.
• Organized and prioritized competing challenges in fast-paced environment.
• Contributed to various process improvement initiatives as requested.
• Identified new business opportunities and quickly evaluated opportunities. Analyzed and developed reports to forecast workload and measure department performance.
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• Coached and mentored employees through technical challenges.
• Shared knowledge and offered guidance to employees and customers. Created cooperative team environment that promoted high-performance standards and attainment of goals.
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Collaborated with cross-functional teams to brainstorm ideas and implement solutions.
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Created culture of continuous improvement, inspiring employees to take action and solve problems.
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Hired, appraised and trained team members and offered constructive feedback to improve performance.
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• Assigned tasks to team members based on individual strengths and 105,ITESIWAJU
AREA,ODO-ONA,APATA
ROAD, IBADAN, OYO
23402 NIGERIA
**********@*****.***
CONTACT
SKILLS
• RELATIONSHIP BUILDING
• SOLUTIONS PLANNING
• CUSTOMER SERVICE
• CONTRACT NEGOTIATIONS
• WRITE REPORTS
• ANALYTICAL THINKING
• ORGANIZATION
• LOGISTICS PLANNING
• SCHEDULE MANAGEMENT
ORGANIZE LOGISTICS
SYSTEM
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BABCOCK UNIVERSITY, ILISAN REMO, OGUN, Nigeria, Jul 2007 - May 2008 Logistics Officer
BABCOCK UNIVERSITY, ILISAN REMO, OGUN, Nigeria, Sep 2000 - Jul 2003 Security Guard Supervisor
November 2010
Diploma in Deskstop Publishing
Deskstop Publishing
UCH,IBADAN,COMPUTER DEPARTMENT, Ibadan, Oyo, Nigeria August 2009
NIGERIA INSTITUTE OF MANAGEMENT, Ibadan, Oyo, Nigeria December 2007
BACHELOR OF EDUCATION
ECONOMICS EDUCATION
TAI SOLARIN UNIVERSITY, IJEBU-ODE, OGUN, Nigeria
ENGLISH
Advanced
promoted teamwork-driven environment to meet goals. Communicated with customers regarding product information, complaints and issues.
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Communicated regularly with external and internal personnel to understand and meet their needs.
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• Oversaw integration of upcoming plans into daily business operations. Monitored performance metrics focused on driving results of key business areas.
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• Directed change management handling to overhaul existing systems. Consulted with business professionals to offer guidance on best practices and business operations.
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Developed and implemented effective tracking systems to monitor progress of shipments in real-time.
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Audited logistics activities to determine areas for reducing organization's environmental impact and carbon footprint.
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Developed and enforced successful logistics procedures to minimize costs and avoid unnecessary bottlenecks.
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Set schedules and assigned work to effectively handle different demand levels.
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Provided training on key tools and procedures to develop forecasts and capacity planning for short and long-term operations.
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Maintained approved visitor lists for secured locations to prevent theft or unauthorized access.
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Reduced risk of intrusion, Investigating alarms and disturbances across monitored areas.
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Communicated with security team via 2-way radio or cell phone to address incidents from varied locations.
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• Greeted visitors and issued access badges and parking instructions. Directed individuals through security processes, clearly explaining policies and procedures.
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• Drafted and updated morning briefings, checkpoint logs and reports. EDUCATION
LANGUAGES
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