Time Delivery Operations Supervisor

BETH SHANNON

Jonesboro, AR ***** 903-***-**** **************@*****.***

Summary

Highly motivated professional with numerous years of entrepreneurial and sucessful management experience. Skillfully creates and maintains professional and loyal relationships with internal and external customers. Comfortable working independently and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals, to meet a high level of productivity, by utilizing excellent written and verbal communication skills.

Skills

Relationship Building

Business Planning

Work Planning and Prioritization

Verbal and Written Communication

Issue Resolution

Decision Making

Experience

Business Owner 10/2009 to 11/2022

Caylyn Express, LLC Jonesboro, AR

Resolved issues quickly through meticulous research and quick decision-making.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Set pricing structures according to market analytics and emerging trends.

Conferred with customers to understand needs to provide premire transportation services.

Analyzed financial statements and trends to manage cash flow and make business decisions.

Forecasted customer demand to set prices or credit terms for services.

Assist Branch Terminal Manager 12/2007 to 05/2009

PLM Trailer Leasing Dallas, Tx, TX

Coordinated and manged an asset based branch, consisting of 700 reefer units.

Supervised customer database with accurate, thorough management of files, contracts, ensured that leased trailers corresponded with inventory leased to customers.

Collaborated with management and sales staff to develop and maintain exemplary customer relationships.

Oversaw equipment availability, reconciliation, while preforming percise, mandated safety inspections.

Monitored trailer repairs to ensure scheduled maintenance, documented external customer damages, to prepare proper correct charges and billing.

Operations Supervisor 04/2000 to 05/2007

Dart Trucking Company Lancaster, TX

Trained, mentored and motivated employees to maximize team productivity.

Engaged employees to create an energetic work environment through feedback and recognition.

Identified areas for improvement and implemented new processes to enhance overall company quality and performance.

Drove standardized best practices and leveraged support functions to optimize operational performance while meeting, and exceeding goals.

Coordinated with other supervisors, combining group efforts to achieve goals.

Resolved internal and external customer issues, concerns and answered customers' questions with accuracy and timeliness.

Fleet Dispatcher 04/1994 to 04/2007

Texas Star Express Rockwall, TX

Supervised employees and owner operators to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.

Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.

Documented operations information, load input, dispatch instruction, driver performance, and hours of service.

Managed "Star 53" by developing and dispatching a regional, intrastate dedicated fleet, with 53 foot trailers. Achieved a 99.8% on time delivery performance, with 50+ drivers.

Work effortlessly with information technology departments to introduce train, and mentor peers, while introducing and implementing AS400 system, with great sucess.

Education and Training

Associate of Science: Business Administration 08/1991

Collin County Community College District Plano, TX

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