Service Rep Customer

JESSICA GRANT

*** ********* ***** · 404-***-****

**************@*****.***·

Secure a challenging position with a reputable company to expand my learning, knowledge and skills. All while securing a responsible career opportunity to fully utilize my training and customer service skills, while making a significant contribution to the success of the company. EXPERIENCE

ASSISTANT MANAGER, AAA STAFFING

h Maintained property rentals by advertising and filling vacancies. Negotiated and enforced leases. Established rental rates by surveying local rental rates by calculating overhead costs, depreciation, taxes, and profit goals. Worked programs such as entrada, lead2lease, onesite, real page and Yardi

LEASING PROFESSIONAL, GREYSTAR

Ensured that my property was occupied in order to maximize revenue for the owners. I maintained a 94% preleased as well as a 96% occupied percentage on ALL properties that I worked at. I worked many different property management software's. Coordinated move-ins and moveouts. Answered resident concerns and complaint to prevent them from going to management. I also planned and organized property events all while getting our vendors to cover cost. I handled all all marketing and social media advertisement and kept ur residents up to date on the property. Customer Service Rep, Havertys

I answered inbound and outbound calls and follow-ups. Handled customer complaints deescalating the call in a timely manner and preventing call from going to upper management. Scheduled and rescheduled deliveries and service techs appointments. I worked different software programs inputting notes in the system for all calls. Helped with logystics and routing drivers and technicians to destinations.

EDUCATION

2001

HIGH SCHOOL DIPLOMA, COLLINS HILL HIGH SCHOOL

2

SKILLS

• I take pride in customer/resident satisfaction

• I am known for my 5-star reviews on Google for

the properties I worked on bringing google

scores for 3 stars to 5 stars in 3 months' time

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