Data Entry Customer Service

CAROLYN V. MONTGOMERY

**** * *** * ***** DRIVE, DANILLE, VIRGINIA 24540

434-***-**** • *******.****************@*****.*** PROFESSIONAL SUMMARY

Enthusiastic, Experienced Leader, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of vendor and client relations while trained in teaching and plan developing, currently training in psychology. Motivated to learn, grow, and excel in the Property Management industry. SKILLS

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Planning, Coordinating, Scheduling

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Microsoft Office Suite

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Client and Vendor Support/Service

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Progress Reporting

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Special Education Teaching

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Relationship development

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Recordkeeping

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Problem resolution

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Quick Books Pro

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Customer Service

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Data Entry

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Leadership

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Organizing, Prioritizing

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Team Player

EXPERIENCE

Assistant Team Supervisor, Trainer, Parent Development • September 2016 - October 2019 Life Push, LLC • Danville, Virginia

• Tracked attendance and progress against goals for each participant.

• Built strong relationships with customers through positive attitude and attentive response.

• Tracked clients progress in Lauris and adapted plans to maintain progress.

• Worked with proprietary software to reduce record keeping issues and increase productivity.

• Partnered with managers to identify and capitalize on client relations, company goals, and mission initiatives.

• Educated clients on at-home methods to reach and maintain goals, crafting plans for long- term success.

• Developed individualized plans to help families and customers reach their attainable goals within predetermined timelines.

• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values. Itinerant Special Education Assistant October 2011 – December 2015 Prince George’s Public Schools Upper Marlboro, Maryland

• Incorporated hands-on activities and Cooperative Learning for students.

• Conducted and reported student assessments.

• Assisted with providing care of safe and educational environment for students with IEPs.

• Established and maintained excellent working relationship with staff, students, and parents.

• Positive and proactive participant in Parent/ Teacher Conference. Trace Agent October 2006 – October 2007

FedEx Ground Beltsville, Maryland

• Created daily reports to track percentages of lost or non-delivered packages.

• Conducted daily office duties and tasks to maintain office support and sustain office functionality.

• Implemented incentives for drivers to decrease loss prevention.

• Assisted with investigations of possible thefts. Assistant Manager November 2002 – May 2006

Stop N Shop, LLC Washington, District of Columbia

• Motivated and supervised 10+ employees to include review, approval and submission of time sheets and quarterly reviews.

• Maintained and managed stock inventory for all stores.

• Trained employees on day-to-day functions of the stores.

• Terminated employees as required.

• Delegated duties and responsibilities without prejudice. EDUCATION

Danville Community College, Danville, Virginia • July 2016 Praxis Series ParaPro Assessment • June 2013 Score: 470 Osbourne Park Senior High School, Diploma, Manassas, Virginia • June 1995 CERTIFICATES

Certificate of Excellence, Danville Community College • July 2016 Certificate of Completion: Family Support Partners, Office of Children's Service • June 2017 REFERENCES AVAILABLE UPON REQUEST

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