Curriculum vitae

Zoey Zama Wendy

Nkwanyana

Address and contact details

***** ********** ******

Dobsonville ext. 3

Soweto

1863

Cell: 068******* Home: 011-***-**** E-mail: adw01q@r.postjobfree.com

.

Personal Information

I am motivated, quick to adapt, goal orientated and a dedicated individual who believes in honesty and loyalty, I also consume excellent interpersonal skills including good leadership qualities.

Surname : Nkwanyana

Full names : Zoey Zama Wendy

Date of birth : 1996 -04-04

I.D : 960**********

Nationality : South African

Gender : Female

Home Language : Zulu

Other Languages : English, Afrikaans, Tswana, Venda and Xhosa Health Status : Excellent

Marital Status : Single

Criminal Offences : None

Education

Southview Secondary School

Period: 2009-2013

Grade: 8 -12

Head girl grade: 10 to 12

Subjects passed: English, Afrikaans, Mathematical literacy, Tourism, Life Science, Geography and Life Science, Geography and Life Orientation. Boston Media House

Media Studies (DIP)

Period: 2016 to 2017

Relevant Modules

Marketing

Advertising

Computer Skills

Word

Excel

Power point

Work Experience

Ronn Communication (IconAF)

Sales

Selling Insurance – offering Loans

40 calls made a day

Period of Employment: 2014 Jan 16 – 20 June 2015 Roles

Offering clients from FNB insurance.

Maharishi institute

Business Management (Degree)

Period Feb 03 till -2019 June

Relevant modules

Business Fundamentals

Mathematics

Self-improvement course

Entrepreneurship

Aegis TUI

Customer service (UK campaign)

Period of employment: 22nd

February 2020 till September 8

th

Roles

Responding to emails from customers queries.

Answering and making calls to travelling customers.

Responsible for the adhering to the company policies and working hours, also tracking over-time.

Reference: Operations Manager: Delane Ndlovu

Contact detail: 073-***-****

Merchants

Customer services US (campaign)

Agent dues before promotion

Period of employment: 20 December 2020 to date

Achievements

Top performer agent for 3 months

Second in command

Roles

Answering in-coming calls.

Taking payments

Responsible for being able to make at least one sale a day.

Billing credits and debts.

Team Leader: Merchants SA, (US campaign) 1

st

February 2022;

My role as a Team Leader gave me the following skills:

Developing staff, training and coaching on a daily basis.

Support staff handling escalations. Provide answers and guidance to staff.

Be a manager, lead and inspire. Communicating company news to staff.

Doing admin, leave approvals and payroll information.

Takeover calls during staff relieve.

Reference

Team leader: Thato Marapyane

Contact details: 081-***-****

TransUnion

Consumer support

Period of employment – 2022/06/17 to date

Achievements

Voted most innovative

Role

Answering calls in the utmost excellence

Part of the Newsletter team

Assisting my team in times when my Team Lead is off or on leave.

Consistent performance of all Metrix.

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