Customer Service Line Worker

Haley Hanson

***** ***** **** ****

Council Hill, Oklahoma 74428

918-***-****

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CUSTOMER SERVICE PROFESSIONAL

Profile

•More than 7 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

•Possess solid computer skills.

•Ability to train, motivate, and supervise customer service employees.

•A team player acknowledged as a “Total Quality Customer Service Professional.”

•Develop plans, conduct audits and variance analyses, process payroll, and maintain/update accurate inventories.

•Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.

•Resolve customer complaints regarding services.

Synopsis of Achievements

•Proactive planning led to a notable increase in morale in all departments.

•Created a customer satisfaction survey, drastically reducing potential problems.

•Worked in each position within the establishment from Front Line Worker to Assistant Manager.

•Numerous observation hours with various local and non-local agencies dealing wit conducting dental health care education and prevention programs.h ages ranging from toddlers to the elderly.

Employment

Kentucky Fried Chicken

2005 - 2014

Front Line – Assistant Manager

•Perform various financial activities such as cash handling, deposit preparation, and payroll.

•Develop departmental objectives, budgets, policies, procedures, and strategies.

•Develop equipment maintenance schedules and arrange for repairs.

•Record production, operational, and personnel data on specified forms.

•Perform personnel actions such as hiring, and firing staff, providing employee orientation and straining, and conducting supervisory tasks, such as creating work schedules or organizing employee time sheets.

•Recommend measures for improving work procedures and worker performance to increase service quality to enhance job safety.

•Quickly and effectively solve customer challenges.

•Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Education

Hilldale High School

Completed.2007

Undergraduate

Connors State College

Completed 2019

References

Matt Coughran KMAC Agency District Manager 918-***-****

Tiffany Daniel Correctional Mental Health Counselor 918-***-****

Heather Darnell TANF Department of Human Services 918-***-****

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