Entry Clerk Administrative Assistant

Vera Jan Mesa-Alex

Houston, Texas *****

Professional Summary

Bilingual Fluent Spanish

EMR, HMR, NextGen, Avionte

Over 10+years of experience in Administrative Assistant

Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook

Maintains files, orders supplies, coordinates meetings and compiles and distributes meeting minutes.

Answer telephones, emails, and assist with other clerical duties

Performed general administrative duties such as copying, printing, scanning, filing, faxing, order and inventory control of all office supplies

Typing speed of 50wpm

Preparation of presentations, reports, spreadsheets and other documents

Excellent interpersonal skills, customer service, multi-tasking, etc.

Maintained and organized detailed records of all customer interactions

Responsible for conference room setup and preparation for meetings

Education:

E.L. Furr Senior High School Houston, Tx

High School Diploma 1993

Professional Experience:

Digestive & Liver Disease Consultants

04/22-07/22

Medical Receptionist

Schedule Patient's Appointments according to the Doctors in Office.

EMR, HMR, Nextgen

Schedule Patient's Follow up Appointment's

Front Desk Medical Receptionist, Opened and Closed Doctors Office, Collection of Daily mail, and packages, made sure lobby was tidy up for Patient's and Guest's Cash out Balances at end of day.

Checking in / Checking out Patients for appointments, answering multiline phone system, Collection of payment if needed to collect, Verification of patient demographic information.

Schedule patient’s appointments, collecting patient’s payments, scanning documents to patient records, Problem solving.

Called patients to verify appointments.

Prepare Patient's Charts for Next Day Appointments. Along with Consent paperwork.

Heights Village Emergency Center

09/20 – 12/20

Medical Receptionist

Checking in / Checking out Patients for Emergency E.R., Answering multiline phone system, Verification of patient demographic information,

Schedule patient’s appointments with Referring Doctors, collecting patient’s payments, Scanning documents to patient records, Problem solving

Made sure all E.R. Consent paperwork were signed correctly.

Create ID Bracelet for patient

Team1Medical Staffing Services- Houston, TX

05/19 – 05/19

Medical Receptionist

Checking in / Checking out Patients for appointments, Answering multiline phone system, verification of patient demographic information,

Schedule patient’s appointments, collecting patient’s payments, scanning documents to patient records, Problem solving

William July INC – Houston, TX

09/18 – 10/18

Administrative Assistant

Answered phones, Data entry, Recruiting, Interviewing, and Screening Responsibilities of HR Recruiter, Daily job duties, which include Partnering with hiring managers to determine staffing needs. Screening resumes. Performing in-person and phone interviews with candidates

Nursing Bridges Institute (No Longer In Business) – Houston, TX

07/17 – 05/18

Administrative Assistant

Answered phones, Data entry, Received tuition payments from students weekly, Daily attendance, Faxes,

Emails, copy machine, assisted with classroom monitoring while students took exams, added grades to gradebooks by online, assisted with some grading of student’s paperwork, keeping students files organized, making sure all proper paperwork were up to date including, CPR, Fingerprints, Photo I.D,

Background checks, T.B. Skin test, CNA, Rn, & LVN License’s, scheduled appointment with instructors, greeted visitors, kept visitor log, cleaned office daily at end of the day, Opened and closed

School daily, worked independently / unsupervised, Problem solved, scheduled upcoming classes,

Assisted instructors on classroom materials. Enrolled students for upcoming classes. Signed for packages, Distribute daily mail. Transfer daily phones, Relayed messages.

Derma Technique Day Spa – Houston, TX

05/17– 12/16

Administrative Assistant

Make sure salon is in proper order to operate daily for the employees and customers.

Set up buffet for the day, make sure all supplies are properly stocked for daily spa services,

Assistance to employees who may need assistance, At times assistance at the front desk,

Taking payments, Answer phones, Schedule appointments, Confirm appointments.

MR Sheet Metal - Houston, TX

12/14 – 06/15

Administrative Assistant

Greeting of guests coming in the office. Answer phones, Data entry, Filing, scanned document to employees, Faxing sending and receiving. Signed for packages. Processed of delivery tickets daily. Sent phone call messages via e-mail. Assisted in hiring of potential employees.

Responsibilities included calendaring, meeting coordination, interview arrangements, call screening, travel arrangements and expenses.

Sent out packages by request of supervisor, received the mail, organized it and distribute it thru out the office, ordered office supplies, Stock the office supplies, ran office when errands per request.

translated for supervisor when requested for spanish speaking employees

VIP Staffing Services – Houston, TX

07/14 to 10/14

Receptionist / Administrative Assistant

Assisting hiring potential employees, reviewing resumes, Basic data entry, Drug testing in office and schedule out of office drug testing, Schedule interviews, Screen potential employees, Answer phones, pass out employees checks and mail out checks, sign off for packages, organize weekly timesheets, create some reports on spreadsheet, Assist the recruiters when needed,

Extreme Electrical Services - Houston, TX

02/14 to 06/14

Receptionist / Administrative Assistant

Greeting of guests coming in the office. Answer phones, Data entry, Filing, scanned document to employees, Faxing sending and receiving. signed for packages.

sent out packages by request of supervisor, did payroll for fifty employees, received the mail, organized it and distribute it thru out the office, ordered office supplies, Stock the office supplies, ran office when errands per request.

translated for supervisor when requested for Spanish speaking employees.

R.O.C. Orthopedic Clinic of Houston - Houston, TX

10/13 - 02/14

Medical Receptionist / Front Desk Receptionist

Checking in / Checking out Patients for appointments, Answering multiline phone system, verification of patient demographic information,

Schedule patient’s appointments, collecting patient’s payments, Verification of Insurance, scanning documents to patient records, Problem solving

Multitasking majority of the time all tasks were done at times all at one time. Software used NextGen EMR, EHR, EPM.

Hassell Construction - Houston, TX

10/13 to 02/14

Front Desk Receptionist

Greeting of guests coming in the office. Answer phones, Data entry, Filing, scanned documents to employees, dispatched calls to foreman, Forward employee's packages to various job sites in Houston, Process/Distribute mail thru out the office. Logging mail into Excel spreadsheet. Assisted with new hires of employees.

Gulf Coast Community Service Association – Houston, TX

03/13 to 09/13

Customer Service Rep

Temp assignment working in the Head Start department recruiting Students for Early Head Start

Brief demographic graphic information is collected. Type of documentation parent will need upon

Enrollment is relayed. Daily, weekly and Monthly login generated by spread sheet created by myself.

Weekly enrollment curiosity calls are being made.

E – Cardio - Houston, TX

03/13 to 05/13

Administrative Assistant/Insurance Verification Specialist

Insurance verifier for alphabet M-L commercial and non-commercial insurance. Made calls thru out all fifty States to verify patient’s insurance called to all Dr’s Offices, Hospitals, Clinics, any Health care facility the patient was receiving treatment as well as a pacemaker. Once information

was received data would be placed in the computer ready to forward to the Collections department.

MontalBano Lumber - Houston, TX

11/12 to 03/13

Administrative Assistant

Answer phones, sign for UPS, FedEx Deliveries, scheduled pick up of shipping packages, Scheduled Lumber and building materials to various parts of Houston area.

Assisted customer making purchases cashed out customers. Office Answered phones, scheduled interviews, assisted filling Employment applications, Ran Background checks, Drug testing of

Potential employees, passed out employee’s checks, Customer Service, Filing and data entry.

Qualified Specialists, LCC - Houston, TX

07/12 to 11/12

Administrative Assistant

Answer phones, Data Entry, Schedule meetings, Office supply Purchaser, Greeting of Visitors and Potential clients as well as Clients, set up conference calls, per request generated and

Created monthly reports, Created Spreadsheets all done in Microsoft excel,

Spring Hill Suites Woodlands - The Woodlands, TX

Front Desk Receptionist 04/11 to 09/11

Greeting of guests upon arrival received payments in form of cash or credit card, answered multi phone lines made reservations over the phone, counted till per each shift, ran reports per each shift, inventory, stocking of snacks, beverages, data entry of housekeeping boards, customer service, other job duties as requested on daily basis.

Express Employment Professionals - Houston, TX

11/10 to 04/11

Administrative Assistant

Created and maintained patient folders paper and data entry. Answered phones multi lines, verification of all accepted insurances commercial /government followed up on review requests/appeals, inventory ordered supplies as needed generated sales receipts / pick up slips. Resolved customer complaints, patient follow up of phone calls to make sure patient received supply/supplies by delivery or UPS.

Houston Northwest Medical Center - Houston, TX

07/07 to 10/10

Administrative Assistant

Patient registration for daily appointments, walk- in as well as scheduled surgeries, registration of x- rays, lab work, in / out patient services, direct contact with various physician's office's by phone or fax verified patients insurance, received payments, worked with cosmetics patients, front desk customer service, answered phones, ran schedules for appointment, appointment setting, worked in the well women department breast cancer patients, set up appointments, answered phones, received payments, insurance verification.

Amerigroup Corporation – Houston, TX

02/03 – 03/07

Assistant Case Manager

State Medicaid serving Houston and surrounding area's Medicare, and Medicaid

Recipient of low-income families. Assisted case managers for Amerigroup corporation customer service via telephone or home visits. Translated (Spanish) for patients, arrange home health services thru various nursing agencies and for adult day care. Was first appointed contact for inbound calls. Worked with of Ob case managers, Utilization review department, CBA department, Data entry clerk for MDS program submitted to Austin, TX once per month as required by The State of Texas. assisted in many side projects. Medical Terminology. Telecommunication, Customer service, Insurance, Computer Data,

ALL Nursing Staffing (No Longer in Business) – Houston, TX

03/98 – 06/01

Mental Health Technician (Pysch Tech)

Provided care to patients in a manner that promotes safety, comfort, and the therapeutic environment. Assisted patients with activities of daily living; attends to patient behavioral problems and provided assistance in crisis intervention, as needed. Worked with other members of a multi-disciplinary team in leading milieu activities such as current events groups, community meetings, goals groups, fitness groups, activities of daily living groups, and/or recreational activities, as appropriate to the specified patient population. Charts patient observations, following prescribed procedures and standards. Participated in the development and implementation of patient treatment programs. Maintained confidentiality of patient records. Transported patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate. performed initial patient evaluations to determine treatment priorities; may take vital signs, weights, and urine, stool, and sputum specimens. Work assignments at various hospitals. St. Joseph Hospital, Deveraux Hospital, Cypress Creek Hospital, West Oaks Hospital, & Intracare North Hospital.

West Oaks Hospital – Houston, TX

07/01 – 08/02

Mental Health Technician (Pysch Tech)

Provided care to patients in a manner that promotes safety, comfort, and the therapeutic environment. Assisted patients with activities of daily living; attends to patient behavioral problems and provided assistance in crisis intervention, as needed. Worked with other members of a multi-disciplinary team in leading milieu activities such as current events groups, community meetings, goals groups, fitness groups, activities of daily living groups, and/or recreational activities, as appropriate to the specified patient population. Charts patient observations, following prescribed procedures and standards. Participated in the development and implementation of patient treatment programs. Maintained confidentiality of patient records. Transported patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate. performed initial patient evaluations to determine treatment priorities; may take vital signs, weights, and urine, stool, and sputum specimens. Worked in all units Children’s, Adolescent’s, Chemical Dependency, & Geriatric. At times when needed worked in the Admissions department. Assisting clinical staff admitting patients, Paperwork and verifying insurance.

Intracare North Hospital – Houston, TX

09/02 – 01/03

Mental Health Technician (Pysch Tech)

Provided care to patients in a manner that promotes safety, comfort, and the therapeutic environment. Assisted patients with activities of daily living; attends to patient behavioral problems and provided assistance in crisis intervention, as needed. Worked with other members of a multi-disciplinary team in leading milieu activities such as current events groups, community meetings, goals groups, fitness groups, activities of daily living groups, and/or recreational activities, as appropriate to the specified patient population. Charts patient observations, following prescribed procedures and standards. Participated in the development and implementation of patient treatment programs. Maintained confidentiality of patient records. Transported patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate. performed initial patient evaluations to determine treatment priorities; may take vital signs, weights, and urine, stool, and sputum specimens.

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