Store Manager Customer Service

Elba E Pacleb

*** ********* **

San Diego, CA ***54-2426

Phone: 619-***-****

Email: **********@*****.***

Objective

Store Manager with 25 years of experience working directly with store managers and assistant managers. Looking forward to utilizing my experience in customer service, great interpersonal skills, communication to continue learning as well as to achieve the goals and expectations of the company. Ability Summary

Through my work experience I acquired the following abilities and skills:

● Communication

● Leadership

● Prioritizing

● Interpersonal skills

● Dependability

● Initiative and Problem-Solving Abilities

● Knowledge of the Business Process

● Multitasking

Employment History

Store Manager 99 Cent Only Store 04/2019 - Present (1862 Palm Ave. San Diego, CA 92154)

● Ensure store profitability by maximizing sales and profit margins through executing merchandising directives, controlling costs, monitoring key metric drivers, and using PNL reports to create action plans to address opportunities

● Responsible for compliances with all regulatory agencies, policies, and procedures and ensure awareness and engagement from associates through ongoing training and communication

● Responsible for protecting company assets by ensuring associates are engaged in shrink awareness and ensuring management is practicing proper inventory control.

● Responsible for making sure store is adequately staffed and create a talent bench for key positions

● Abide and uphold all company policies, internal controls, and procedures, including safety guidelines.

● Understand store specific customer needs in order to drive strategic merchandising plans. Co-Manager 05/1997 - 03/2018 Wal-Mart Stores 3412 College Ave, San Diego, CA April 2016 - March 2018

● Assist the Store Manager with the daily operation of the store by cultivating strong business relationships with customers and associates to drive business.

● Administered daily operation to ensure policies and procedures were followed daily and in compliance company standards.

● Successfully managed a store team of 380 employees.

● Directed store alignment on strategies to create strong sales.

● Review daily reports in the cash office, sale, monthly P&L. Assistant Manager September 2005- April 2016

● Directed recruitment/training/staff development of associates supervisor. Successfully increased employed retention with a positive work environment. Teach and train department managers.

● Implemented process improvement to increase sales and customer satisfaction. Completed deposit of the day.

● Follow procedures, write daily reports to prevent losses for the company. Department Manager March 2000- September 2005

● In charge of ordering products for the pharmacy department.

● Teach and train associates.

● Promoted sales and well-advertised products.

● Follow standard operating procedures and policies. Sale Floor Associate1997- March 2000

● Customer service, cleaning and organization of the department. Utilization of the cash register. Education and Training

Completion Date Issuing Institution Location Degree Received Course of Study 12/1989 Commercial

Panama

Panama, PA High School

Equivalency

Diploma

General High

School Education

Graduated High School with certification in Accountant and Business Administration Honors & Activities

Recognized as Department Manager of the Month.

Under my management, my cashier’s team was awarded Store of the Year for Highest Credit Card Sales for the years: 2012,2013, 2014, 2015.

Awarded as the Store of year in California for raising more money for the Children Hospital for the years: 2014and 2015

Volunteer for Day of the Child in Chula Vista for the year 2010-2015. Additional Information

Fluent speaking and writing in Spanish.

References Available on Request

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