Customer Service/ Sales
Resume:
Jodi St. Hill
Miramar, Fl *3025
********@*****.***
EXPERIENCE
Golden Krust Bakery and Grill, Miramar, Fl — Server
November 2017 - June 2018
●Attentively took orders from staff and customers quickly and as accurately as possible
●Assisted the customer with any questions about menu specials or services
●Took orders over the phone as well as helping the kitchen staff when needed
●tended to Customers needs at all times
Iqor, Miramar, Fl — Customer Service Representative
June 2018 - August 2019
●Inbound Customer service representative for Iqor’s Asurion
Division
●Assisted customers in replacing lost, damaged, or stolen devices in an efficient and timely manner
●Provided Customers with upgrades and warranty plans for any replaced devices
Chewy, Hollywood, Fl — Customer Service Representative
September 2019 - March 2020
●Provided customers with a friendly and efficient form of service, making the experience very pleasant for the customers
●Inbound customer service representative for Chewy for the passed six months
●Assisted the customer in a very cary and sufficient way, as far as exceeding their expectations
●providing the customer with an absolute solution by finding exactly the products they need, in a significantly short amount of time
●Efficient in selling products while also providing the customer
with a first-rate customer service experience
Citibank Sales, Work from home- Sales Representative and Customer Service Representative
August 2021- September 2022
●Efficiently selling credits cards and helping customers to apply for Citibank cards in a polite and timely manner
●Providing the customer with the best customer service experience possible, while being able to solve any of their problems with the perfect sale for them
●Thoroughly probing the customer to sell them exactly what they need
●providing my experience with customer service and implementing it into my sales experience to sell and pleasantly provide the customer with information about the products we have to offer, in order to make a sale more memorable and pleasant for the customer
American Airlines, Miami, Fl - Customer Service Representative, Flight Reservation agent, and Travel consultant
April 2022 - October 2022
●Well versed in customer service and consulting
●Precisely and thoroughly helped guide and service customers in booking there flights and any other services if necessary
●Helped to service the customer with the best travel advisements and times for the most convenient travel experience
●Provided the customer with the best customer experience in the moments I serviced them
●Experienced travel agent/ customer service agent
●Well versed in American Airlines programming system “AACORN”/ In the process of learning the Sabre system database
EDUCATION
Miramar High School, Miramar, Fl — High School Diploma
August 2013 - June 2017
●Member of the collegiate level Varsity Choir for two years before graduation
Broward College, Pembroke Pines, Fl — Associate degree
January 2018 - In Progress
studied as a music major
and now currently studying computer science/ software engineering
SKILLS
Attentive to details and making sure the customer has a sufficiently great experience
Very efficient in multitasking
Very punctual
Persistent in my work
Resilient
Goal Oriented
Quick and efficient in finding solutions to any problems
More than two years of customer service and sales experience
AWARDS
Superior States ranking in Varsity Choir
Certification in Dreamweaver
Certification in Flash
LANGUAGES
English
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