Senior Administrative Services Representative

Kathreen Mourad

Email: **************@*******.***

Cell: 817-***-****

Professional summary

About twenty years of professional experience in general office administration.

Overview

Creative and effective Senior Administrative Professional with expertise acquired in world-class professional services organizations. Broad general office management skills with proven track record for running high-level operational and administrative assignments. Has significant experience in a huge variety of administration tasks ranging from staffing matters to the production and handling of risk management documentation. Experience includes, but is not limited to, organizing and coordinating executive-level events, meetings and conferences and driving projects to successful completion. Excellent interpersonal and communication skills with the ability to build good relationships with staff of all levels. Strong organisational skills and can easily prioritise an often conflicting workload. Excellent track record in delivery, client service and relationship management. Highly computer literate. Fluently bilingual in both English and Arabic.

Education

Graduated in year 2000 from Faculty of Commerce, Ein Shams University, Accounting major.

Key areas of experience

General office administration.

Customer services.

Accounting background with ability to analyze financial data and prepare financial reports.

Country experience

Egypt and Kuwait.

Professional service experience

Ernst & Young – Kuwait, from January 2013 till 30 November 2021, as an Administrative Advanced.

My responsibilities include:

-Report to the Head of the People Advisory Services at EY Kuwait and responsible for providing a full range of senior executive level administrative services for partners in the firm’s Advisory function, using considerable independent judgment in making decisions.

-Designated by EY MENA as the ‘Counselor’ for several team members in EY's Core Business Support (CBS) service line in MENA Region. The role involves review of ongoing feedback on performance of team members and driving higher performance and greater individual development.

-Act as liaison between the partners, managers and regional offices, by transmitting directives, instructions and assignments and following up on the status of assignments.

-Designated by EY MENA as the ‘Project Leader’ for a project to update EY Administration Policies and Procedures Manual. The project involves gathering information, annually, from all senior administration team members in EY Kuwait Office, having oversight on implementation of the whole project, and reporting overall project results to Regional Team Lead at EY MENA in the UAE.

-Completed 2 EY Badges, EY Badges gives the opportunity to earn digital credentials in future-focused skills that will help accelerate my growth and differentiate me in the market, I have earned 2 Bronze Badges in Transformative Leadership for Teaming & Inclusion and Belonging.

-Tendering administration – review of Invitations to Tender (ITTs) and distribution of work within the Business Development group, compile the bid template and tender submission documents in line with client requirements (e.g. bank guarantee, the firm’s articles of association, commercial license, etc.), and liaise with the Business Development and the firm’s Advisory function to ensure planning of resources is communicated and updated regularly in accordance with the planning process.

-Research, compile, assimilate, and prepare confidential and sensitive documents, and brief the partners regarding content.

-Produce a variety of high quality documents, reports, and presentations in final form, containing illustrations, media clips, slide transitions, hyperlinks and action buttons.

-Review, proofread, and edit documents prepared for the partners’ signature.

-Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials and organize documents; handle some matters personally and forward appropriate materials to the partners.

-Receive and screen incoming calls and visitors, determine which are priority matters, and alert the partners accordingly. Make referrals to appropriate staff or provide requested information.

-Compose letters, emails and memoranda in response to inquiries.

-Prepare agenda and collect materials for meetings and conferences; take minutes and keep records of proceedings.

-Plan and coordinate arrangements for professional conferences.

-Coordinate and facilitate the partners’ calendar to arrange appointments, meetings, conferences, and travelling.

-Establish and maintain various filing and records management systems.

-Occasionally supervise, coach, train, and develop other administrative support positions.

-Contribute to office administration improvements and best practices.

-Project a professional company image through in-person and phone interaction.

KPMG – Kuwait, from 1 June 2006 to December 2012, as a Senior Team Secretary. My responsibilities included:

Sales and marketing responsibilities:

-Coordinate and participate in the Firm’s sales and marketing functions to identify and develop new clients for audit and other services.

-Research and participate in developing plans which identify marketing opportunities, direct marketing, and new project development.

-Participate in the development of new project proposals.

-Participate in the planning and development of the Firm’s marketing and communications materials.

-Participate in the preparation, issuance, and delivery of sales materials, events, and promotion programs (e.g. IFRS training for clients, breakfast seminars, season greetings, manage mailing lists for technical updates, IFRS briefings, Thought Leadership, Industry and Regulatory updates, etc.).

-Manage deliverables for major and critical client accounts (e.g. Kuwait Petroleum Corporation Group Companies), and coordinate the management of other accounts.

-Work with department managers/ partners to maintain clients and industry databases, update capability statements and credentials, set and coordinate meetings with C–Level executives, and execute the Firm’s sales and marketing plan.

-Companies searches (Zawya, Kuwait Chamber of Commerce, etc.).

-Identify business opportunities through tracking of newly incorporated entities, maintain and update a tracker of corporate activity based on Kuwait’s Official Gazette (Al Kuwait Al Youm).

-Maintain pipeline and proposals database to identify and track opportunities and proposals by client and line of business.

Other administrative responsibilities:

-Assist audit managers and senior managers in proofing, copying, typing and composing proposals, presentations, letters, memos, and financial statements; provide backup for audit team; coordinate mailings, and maintain manager contact list.

-Setup partner, director and managers' travel arrangements, including tickets and hotel booking.

-Setup accommodation arrangements for the firm’s visitors.

-Maintain Partner's calendar.

-Setup and coordinate meetings, interviews and conferences (meeting room booking, send meeting requests, etc.).

-Create, transcribe, and distribute meeting agendas and minutes.

-Answer telephones and handle in appropriate manner.

-Meet and greet clients and visitors.

-Manage a weekly timesheet collection and submission for all audit staff.

-Rolling forward accounts (preparing skeleton financial statements).

-Assist in complying with the firm’s risk management procedures including background and conflict of interest checks, and processing of other client and engagement acceptance forms.

-Coordinate and collate all risk management activities/ deliverables (e.g. client and engagement evaluations, engagement letters, client and engagement setup).

-Maintaining and updating shareholders’ register for one of the firm’s clients, and issuing shares’ certificates using Microsoft Access.

-Maintain and update clients’ distribution list.

-Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

-Maintain hard copy and electronic filing system.

-Invoice handling.

-Sign for and order courier packages.

-Research, price, and purchase office supplies.

-Coordinate project-based work (clients’ events, training courses, staff days, recruitment campaigns, etc.).

-Supervise junior support staff and messengers.

-Other administrative duties as assigned.

Jasim Yousef Al-Homaizi Company, as a Customer Services Representative, from October 2002 to May 2006. My duties included: responding to orders, general customer inquiries, invoice questions, and customer complaints; providing customers with product and service information; identifying, researching, and resolving customer issues using the computer system; follow-up on customer inquiries not immediately resolved; liaising with technicians in respect of workshop repair/maintenance jobs; producing written information for customers; writing reports analysing the customer services provided; and projecting a professional company image through interaction with customers.

Al-Bahar United Company (“Fono”), as a secretary for the company’s General Manager from December 2000 to September 2002.

Computer skills

Very good working knowledge of Microsoft Office Suite applications, including Word, Excel, Access, PowerPoint, Outlook, and Internet research. Ability to adapt and learn other database programs as required.

Language skills

Very good command of spoken and written Arabic and English.

Basic knowledge of spoken French.

Training

-2 Bronze Badges in Transformative Leadership for Teaming & Inclusion and Belonging

-Coaching session for Executive Support Services – March 2018

-Incident Reporting See Something Say Something – January 2018

-Cross Cultural Awareness – December 2017

-Anti-Bribery and You! – November 2017

-Let’s talk digital – October 2017

-Time Management: Analyzing Your Use of Time – March 2017

-Business Writing: How to Write Clearly and Concisely – March 2017

-Communicating with Professionalism and Etiquette – March 2017

-Interpersonal Communication: Being Approachable – March 2017

-Phishing – December 2016

-Independence Training – October 2016

-Defeating Social Engineers – December 2015

-Building Client Relationship – December 2015

-Advanced Persistent Threat – March 2014

-Living Our Values: The EY Global Code of Conduct – April 2013

-Counseling – April 2013

-Microsoft PowerPoint and KPMG brand compliance training – October 2009

-KPMG’s Global Independence Web-based Course – November 2007

-Data Privacy Protection Policy for KPMG Personnel – November 2006

-KPMG’s Risk Management Training – September 2006

-KPMG’s Ethics & Independence Training – September 2006

-Microsoft PowerPoint and KPMG brand compliance training – October 2006

Personal data

Date of birth: 29 June 1978.

Nationality: Egyptian.

Marital Status: Married.

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