Administrative Assistant Front Desk

ALONDRA HERNANDEZ

253-***-****

*************@*****.***

Self-motivated, outgoing and caring professional seeks a challenging position, where education, experience and strong skill-set will be fully utilized and advanced SKILLS & QUALIFICATIONS • • • • 8 Supervisory Bilingual Personable–strong Years in in Customer Spanish// Training communication Service, English responsibilities Administration abilities; relates & Community well with Relations people from

• diverse Problem-populations solver–remains calm in stressful situations

• Team-player–works well with all levels

• Detail-oriented–effective organizational skills; able to multi-task

• Empathetic–passionate about helping the community EXPERIENCE 2019 to present G6 HOSPITALITY, Fife, Washington: Guest Services Representative

— Greet guests and assist with check-in process

— Answer phones, make reservations and process payments

— Review and promote hotel services and guest programs

— Respond to guest requests in timely, friendly and efficient manner

— Resolve high level of escalating complaints

— Audit paperwork nightly

— Train new employees

2021 to 2022 TACOMA PRO BONO LEGAL AID, Tacoma, Washington: Receptionist / Administrative Assistant

— Managed clinic front desk operations, including:

• greeting clients and visitors • answering phones

• client intake • scheduling appointments

• file management • typing/transcription

— Assisted with case notes and civil matter intakes; probate, general law, disability, foreclosure, adult guardianship, expungement of records and LFOs

— Translated for Spanish-speaking clients

— Supervised volunteers

— Helped low-income families with threat of eviction or needing representation for a summons by setting up locations in Pierce County Libraries 2019 to 2021 SEA MAR COMMUNITY HEALTH CENTER, Puyallep, Washington: Behavioral Health Receptionist

— Scheduled for 12 Clinicians (30 clients per clinician)

— Welcomed all clients and visitors with empathy

— Maintained electronic patient health records

OTHER * Assistant–D & A Construction, Tacoma, WA (2017-2019) EXPERIENCE * Mobile Expert–T-Mobile, Tacoma WA (2016-2019)

* Retail Specialist–Metro PCS, Tacoma WA (2014-2016) EDUCATION WASHINGTON HIGH SCHOOL, Tacoma, Washington: Diploma, 2014; 3.7 GPA; Leadership Team

COMPUTER SKILLS Microsoft Office Suite, EPIC / EPM / Cerner Healthcare Systems LANGUAGES Bilingual in Spanish/English

CERTIFICATION &

LICENSURE Ethics & The Workplace, HIPAA, CPR and First Aid, Valid Driver’s License

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