Customer Service Hr Coordinator

IW

ISLAMUL WAKIL

**************@*****.*** 703-***-**** Washington, DC 20006

Highly-focused and ambitious Human Resources Coordinator/paymaster bringing 43+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. Employment tax knowledge

HR policies and procedures expertise

Compliance

Human resources management

New employee orientations

Payroll and benefits administration

Recruiting

Benefits programs

Customer relations

Human resources audits

Time and labor control

Staff training and development

QuickBooks

Payroll administration

People-oriented

administer training modules

Maintains confidentiality

MarrioĴ Washington, DC

HR Coordinator/Paymaster

04/1978 - 10/2020

Explained human resources policies and procedures to employees. Resolved personnel issues regarding human resources maĴers needing clarification, submissions and corrections.

Assessed employee performance and issued disciplinary notices. Answered employee questions during entrance and exit interview processes.

Managed communication regarding employee orientation and open enrollment for benefits.

Assisted customer service with inbound and outbound calls regarding HR inquiries.

Selected and interviewed candidates for all available positions. Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.

Ran queries and reports through ADP system.

Conducted telephone and onsite exit interviews for all employees. Created job descriptions to aĴract targeted talent pool within market wage range.

Organized and delivered training by scheduling, securing facilities and collaborating with subject-maĴer experts.

Mentored staff through constructive feedback, performance assessments and professional development opportunities.

Summary

Skills

Experience

Aided senior leadership during executive decision-making process by generating daily status and maintenance activity reports that recommended corrective actions and improvements.

Conducted company's internal investigations of associate complaints to coordinate with legal department on relations maĴers. Coached and guided staff by providing constructive feedback through assessments, long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel.

Liaised with HR management to devise and update policies based on changing industry and social trends.

Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.

Created and implemented highly effective and individualized human resource solutions for clients.

Facilitated in-services and employee development classes to address employee skill deficits.

Created recruitment strategies to drive interest for top prospective students.

Enhanced leadership diversity and acumen across escalations, resolutions and change management to successfully meet all service level agreements. Created and implemented in-house employee career path program for succession planning.

Managed effective resource allocation to adhere to service level agreements and minimize company costs.

American University Washington, DC

Bachelor of Arts in Business

07/1977

Education and Training

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