Entry Specialist Service Representative
Resume:
JAQUEEMA BANKS
Irving, TX *****
advzy4@r.postjobfree.com
People-oriented effective working independently to source leads and capture business. Demonstrated skills in networking and prospecting potential contacts. Handling fast-paced work and building trust to cement relationships with consumers and drive engagement. Detail-oriented Outreach Worker with extensive knowledge of all sorts of community members. Adept at cultivating relationships with individuals and advocating for all types of needs. Successful in event planning and all age group connections with experience in governmental programs and cultural sensitivity. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Results- oriented Outreach Worker with multiple years of experience. Successful at community education and connecting individuals dealing with similar issues. Adept at cultivating personal relationships with clients and community members. Reliable Outreach Specialist offerring diplomatic and persuasive communications cation skills focused on increasing program participation and effectiveness. Maintains open and positive relationship with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. Work Experience
Outreach Specialist
Ciox Health - Remote
June 2022 to March 2023
Position
Negotiated contracts with vendors
Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Technical Support Specialist
Alorica - Remote
May 2019 to May 2022
Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Configured hardware and granted system permissions to new employees. Translated complex technical issues into digestible language for non-technical users. Recorded and maintained relevant notes for each client and work order. Assisted customers in identifying issues and explained solutions to restore service and functionality. Researched product and issue resolution tactics to address customer concerns. Resolved 40 or more technical support inquiries per day. Customer Service Representative
NTTA - Carrollton, TX
January 2021 to February 2022
Developed and updated databases to handle customer data. Created and maintained detailed database to develop promotional sales. Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Provided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times. Processed customer service orders promptly to increase customer satisfaction. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Security Guard Officer
Champion National Security - Irving, TX
February 2016 to June 2018
Screened individuals and prevented passage of prohibited articles into restricted areas. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Regulated vehicle and pedestrian traffic onto building grounds. Team Leader Manager
Whatabuger - Grand Prairie, TX
November 2014 to August 2017
Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Defined clear targets and objectives and communicated to other team members. Recruited and trained high-performing team members, maintaining optimized customer service. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Skills
• Data Analysis Client Screening
Staff Leadership Microsoft Office
Outreach Activities Mandatory Reporting
Public Relations Outreach Processes
Outreach Initiatives Staff Meetings
Outreach Strategies Office Supplies and Inventory
Patient Health Information Privacy Administrative Support Dynamic Communication Skills Data Entry Software
Customer Relationship Management Data Collection and Entry Specialist Procedures Calendar Software
Client Engagement and Assistance Medical Records Review Team Member Development Scheduling and Appointment Setting Valid Driver's License Financial Assistance
Customer Satisfaction
• System Administration
• Citrix
• Remote Access Software
Certifications and Licenses
Guard Card
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