Cecilia Kiragu

Postal Address: ***** - ***** Nairobi

Email: advzxl@r.postjobfree.com

Mobile Number: 072*-******

Nationality: Kenyan

Gender: female

Marital status: single

Professional objective: To participate in an environment that fully allows me to put into practice the knowledge and skills have acquired through normal learning and professional training. PROFESSIONAL SUMMARY

Customer service, receptionist and sales: Expert in customer's relationship management. Sales and marketing professional, combining cross-functional competencies in all phases of customer service, staff supervision, accounting and sales management. Proficient in managing and developing accounting records/book keeping using staffing and technological efficiency. Ability to interface with all kinds of population.

AREAS OF EXPERTISE

Expertise includes hands on experience in the following fields;

Sales

Customer service

Secretarial

Receptionist

Accounting reporting

General office and administration.

PROFESSIONAL EXPERIENCE

Management of customer expectations

Customer relationship management

Minimization of exposures through know your customers principle

Adherence to and application of established policies, processes, procedures to achieve optimal efficiency and compliance

Marketing and selling products to existing customers and grow new business through prospecting and proactive sales activities.

Implemented, modified, and documented recordkeeping and accounting systems, making use of current computer technology.

Marketing and selling products to existing customers and grow new business through Prospecting and proactive sales activities.

Developed implemented, modified, and documented recordkeeping and accounting systems, making use of current computer technology.

Inspected account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions,

Addressing customer's issues.

Securing retail orders and cash collections.

Communicating clearly and effectively with customers Recognizing and managing assertive customers calls.

EMPLOYMENT HISTORY

Sept 2010-July 2013: Easy Coach Bus Service

As clerk and customer care.

Oct 1999-Mar -2005: Orbit Enterprises Ltd & KENYA PORT AUTHORITY As Receptionist, storekeeper manager and front office in the following projects. Capital center (mbsa Rd),Badari Plaza and Eden Square. EDUCATION BACKGROUND

2005: Occupational Health and Safety

1997: Word Processing

1992-1993: Joined Temple College for Secretarial typewriting and Business English And attained Certificate for stage 1&11

1988-1991: Nginda Girls Secondary School

Attained Kenya Certificate of Secondary Education

1981-1987: Gitiri Primary School

Attained Kenya Certificate of primary Education

HOBBIES

Socializing, Travelling & exploring

REFEREES

1. MR. KANG’ATA KIRAGU

BUSINESSMAN

P.O BOX 74522 – 00200

NAIROBI, KENYA

TEL: 072*-***-***

2. PATRICK MATHENGE

EASYCOACH LTD

P.O. BOX 3185 – 00200

NAIROBI, KENYA

TEL: 072*-******

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