Starbucks manager

JENNIE DEPTULA

214-***-**** • ********@*****.***

SKILL SUMMARY

Microsoft Office

oExcel

oOutlook

oWord

Inventory control and purchase tracking

Excellent communication skills (written and oral) at a level required to communicate on behalf of senior management

EXPERIENCE

Tom Thumb

Starbucks Manager September 2009 – Present

Increasing productivity and efficiency by streamlining processes for better business visibility and effectiveness. Support achievement of business goals by working with others within the unit and with partners.

Identified gaps in production and took the initiative to create the necessary action plans for improvement.

Increased sales and customer voice responses every month:

oShowed consistent increase over last year’s sales records by 30% each week.

oExceeded expected standards for QASA by achieving 95% score in 2014.

oExceeded expected standards for Everclean by achieving 99s across 2013 and 2014 scoring periods.

o100% score from Customer Voice for the last 3 periods and maintaining an 88% or above score for the last 12 month rolling calendar.

oConsistent associate retention and promotion since opening this location.

o$40,639 over sales plan for the first three quarters.

oAchieved $10,000 gain within the first three quarters rather than the predicted loss for the year.

oLiaison on issues including: purchasing, staffing, facilities and expenses.

Peer coaching and training across stores within district

oHave completed training for 2 managers and will complete training for a 3rd by end of year

oCompleted coaching for 1 coffee master and will have 2 more by end of quarter

oNew baristas complete training under my direction at this location before beginning official duties.

Achieved coffee master title within one month and have successfully performed at above expectations since receiving the title.

Performed weekly reconciliations between purchase tracking and inventory for loss rate verification.

Achieved a positive gain in a store with a previous history of annual losses.

While working within the grocery store proper, achieved service supervisor position for the front end within one of employment.

Completed overnight file maintenance by hanging all price change tags.

Completed nightly closeout, including all necessary production reporting.

Coordinate staffing to promote consistent customer flow across all service hours.

Nick –N-Wiley’s Pizza

Shift Supervisor June 2009 – March 2010

Responsible for leading department level restaurant operations.

Achieved second in command for store.

Handled kitchen staff and worked in kitchen as necessary.

Handled inventory maintenance and purchase tracking.

Completed nightly reconciliation, closeout and deposit drop-off.

Assisted with store closeout until final date of operation.

JENNIE DEPTULA

214-***-**** • ********@*****.***

EXPERIENCE CONTINUED

Albertson’s

Deli Manager August 2004 – June 2009

Responsible for leading department level operations.

Received promotion from deli clerk to deli manager within six months of employment.

Handled both deli and bakery as they were departmentally aligned.

Handled inventory maintenance and purchase tracking.

Completed nightly inspections for standards of food operation.

Cross trained for skills required in frozen and front end departments.

ACHIEVEMENTS/CERTIFICATIONS

Nominated for manager of the for Starbucks

Completed floral department classes for Tom Thumb

Completed Tom Thumb’s leadership class

Coffee Master Certification

Completed Albertson’s Service Supervisor Certification

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