Data Entry Customer Service
Resume:
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Daoangkhane
Phommakhy
Recruting Manager
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.
Work History
Recruiting Manager
Pro Staff, Burnsville, MN
Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Managed recruitment team and trained and mentored new advisors. Streamlined recruiting processes for entire team.
Developed and implemented recruiting strategies to attract and retain top talent for organization.
Managed applicant tracking systems to keep recruitment processes organized.
Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications. Negotiated job offers to attract top talent and keep organization competitive in job market.
Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement. Sourced candidates to identify and attract potential candidates for open positions.
Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations. Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Discovered and resolved complex employee issues that affected management and business decisions.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees. Managed payroll data entry and processing for 300 employees to comply with predetermined company guidelines.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Provided customer service to employees regarding payroll inquiries and issues.
Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
2021-09
- present
Personal Info
**********@*****.***
Phone
Skills
Account management
Problem solving
Employee relations
Negotiation Skills
Time management
MS Office Suite,
(Excel, word,
SharePoint)
Teamwork
Software
Languages
English
Thailand/Laotian
Hobby/Interest
Property Manager
Great Lakes, Burnsville, MN
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Maintained sufficient number of units market-ready for lease. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Introduced prospective tenants to types of units available and performed tours of premises.
Developed and implemented marketing strategies to increase occupancy rates.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Coordinated with legal counsel to resolve tenant disputes. Communicated effectively with owners, residents, and on-site associates.
Kept properties in compliance with local, state and federal regulations. Coordinated appointments to show marketed properties. Completed annual rent calculations using housing database software. Planned special events such as lotteries, dedications and project tours. Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Maximized rental income while minimizing expenses through effective planning and control.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Conducted regular inspections of both interior and exterior of properties for damage.
Generated leads for sales and rental properties through cold calls and referrals.
Responded to Common Area Maintenance (CAM) inquiries. Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records. Implemented and enforced policies and procedures to maintain properties to highest standards.
Delivered emergency 24-hour on-call service for tenants on building issues.
Collected and maintained careful records of rental payments and payment dates.
Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Generated professional networks by engaging in professional, industry 2018-03
- 2020-06
and government organizations.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Supply Chain Operations Specialist
Ceva Logistics, Shakopee, MN
Demonstrated strong organizational and time management skills while managing multiple projects.
Exercised leadership capabilities by successfully motivating and inspiring others.
Identified issues, analyzed information and provided solutions to problems.
Worked flexible hours across night, weekend and holiday shifts. Proven ability to learn quickly and adapt to new situations. Gained extensive knowledge in data entry, analysis and reporting. Delivered services to customer locations within specific timeframes. Cultivated interpersonal skills by building positive relationships with others.
Communicated with management when customer issues escalated and worked to find resolutions.
Documented customer service policies, scripts and procedures. Educated customers about billing, payment processing and support policies and procedures.
Promptly responded to inquiries and requests from prospective customers.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Trained staff on operating procedures and company services. Investigated and resolved accounting, service and delivery concerns. Followed up with customers about resolved issues to maintain high standards of customer service.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Implemented and developed customer service training processes. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
2017-04
- 2020-08
Global Compliance Auditor
Toro Company, Bloomington,MN
Proven ability to learn quickly and adapt to new situations. Learned and adapted quickly to new technology and software applications.
Managed time efficiently in order to complete all tasks within deadlines. Performed observations and evaluated supporting documents to supplement audit findings.
Communicated with auditee staff to obtain necessary information for audits.
Administered auditing program to address risks and evaluate compliance with regulatory requirements.
2020-10
- 2021-08
Followed established auditing processes to meet internal and regulatory requirements.
Executed audit phases and entered data into accounting software for analysis.
Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations. Coordinated, managed and implemented auditing projects and prepared for evaluation.
Analyzed data and findings to prepare reports detailing financial information.
Tracked financial progress by creating quarterly and yearly balance sheets.
Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Streamlined daily reporting information entry for efficient record keeping purposes.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Presented audit findings to accounting manager after reviewing results and paperwork.
Generated invoices upon receipt of billing information and tracked collection progress.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
Courses
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