Crystal Rudolph

**** ******** ****** **********, ** 35215 • 205-***-**** advzvo@r.postjobfree.com

PROFILE SUMMARY: Motivated and detail-oriented Job Candidate with extensive experience in customer relations, data entry, and office functions with the proven ability to organize and manage confidential client records and provide quality internal/external customer service in a fast-paced work environment.

EDUCATION

Associate of Applied Science--Office Administration/Medical Support Specialist

Jefferson State Community College, Birmingham, AL

Associate of Applied Science - Business Administration

Faulkner University, Birmingham, AL

SELECTED SKILLS SUMMARY

•Interact with the public by using effective communication to gather and relay information

•Ability to use active listening skills and use sound judgement to problem solve

•Handled and organized confidential data

•Detail-Oriented with the ability to adapt to changes in the work environment

•Data entry and data verification

•General bookkeeping and accounts management

•Proficient in use of MS Word, Excel, Access, Publisher, and Munis systems

WORK EXPERIENCE

Administrative Clerk, 09/2003 - 09/2022

Jefferson County Commission, Birmingham, AL

•Accepted payment from customers to park in various lots for city/county business

•Answered multi-line telephone systems and directs calls to appropriate personnel

•Greeted customers at counter, assists with questions, and resolves problems

•Responsible for daily deposits for General Services Department

•Deposits for identification badges from employee payments for all county facilities

•Paid utilities such as power, water, and gas for department

•Other general clerical duties as assigned

Intake/Medical Record Clerk, 06/2001 - 08/2002

Birmingham Health Care, Birmingham, AL

•Operated computer to enter and retrieve data

•Assisted with coding of medical records

•Scheduled appointments for patients through the MIS system

•Maintained flow of medical records by compiling, verifying, and updating records when needed

Office Assistant/Scribe (Work Study), 08/1999 - 05/2001

Jefferson State Community College, Birmingham, AL

•Answered telephones and directed calls

•Filed accommodation letters in correct files

•Entered data into computer system using MS Word, Excel, and Access

•Assisted students with disabilities with notetaking as directed by supervisor

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